Experience

ServiceLive

• United States
• Consumer Services
• 1 - 100 Employee

• Contractor Services Manager

  • Dec 2019 - Present



A&E Factory Services

• United States
• Individual and Family Services

• Field Operations Manager

  • Jan 2018 - Dec 2019

  Manager of in-home service business in New England. Turned around the performance of multiple markets which were struggling with productivity and employee retention. This includes actively participating in the recruitment, hiring and performance management of in-home repair teams.• Improved Net Promoter scores in the market and coached teams become top performers with in-home ancillary sales.• Received Power of Performance award in Q-3 for restoring profitability to the market.



Sears Holdings Corporation

• National Business Manager (Product Protection Plans)

  • Mar 2012 - Jan 2018

  Influenced Regional, District, and Store Managers to build protection plan focus and drive plan sales in excess of $34M. This included actively participating in on-site and off-site meetings, webinars, and conference calls with various cross-functional stakeholders, and developing effective program strategies, initiatives, and communications. Also monitor store compliance with program initiatives, legal requirements, and training.• Successfully achieved yearly sales in excess of $34M….• Improved protection plan conversion rates to over 20%

• Account Manager Home Services (New England)

  • Mar 2010 - Mar 2012

• Contractor Manager (New England)

  • Sep 2002 - Mar 2010