Experience

Best Western Chocolate Lake Hotel

• Canada
• Hospitality
• 1 - 100 Employee

• Assistant Guest Services Manager

  • Mar 2015 - Present



Hampton Inn and Homewood Suites by Hilton Halifax Downtown

• Halifax, Canada Area

• Housekeeping Supervisor

  • Aug 2014 - Feb 2015

  Looking forward to extending my Rooms Division knowledge with this great new set of Hotels located in the Heart of Downtown Halifax. Looking forward to extending my Rooms Division knowledge with this great new set of Hotels located in the Heart of Downtown Halifax.



Best Western Chocolate Lake Hotel

• Canada
• Hospitality
• 1 - 100 Employee

• Night Auditor

  • Jul 2014 - Aug 2014

  Review and Analysis of current Night Audit Process Procedures in an Opera Express PMS Environment. Process Dally Night Audit procedures including Credit Card Settlements, F&B Reporting (Maître D' POS) and distribution, Loyalty Membership reconciliation, Customized Report Creation and Process streamlining. Review of Systems capabilities and integration with IT components with recommendations for system/process performance enhancements. Review and Analysis of current Night Audit Process Procedures in an Opera Express PMS Environment. Process Dally Night Audit procedures including Credit Card Settlements, F&B Reporting (Maître D' POS) and distribution, Loyalty Membership reconciliation, Customized Report Creation and Process streamlining. Review of Systems capabilities and integration with IT components with recommendations for system/process performance enhancements.



Holiday Inn Halifax Harbourview

• Hospitality
• 1 - 100 Employee

• Assistant Controller

  • Oct 2013 - May 2014

  Night Audit Process Review, Direct Billing and Accounts Receivable Review and Follow-Up, Labour Reporting and Analysis, Payables Entry and Payment Process, Receivables Payments and Advance Deposit Postings, Revenue Reporting and Financial Reporting, Tax Exempt Reporting, Gift Certificate Creation and Reconciliation, ad-hoc reporting from system resources, IT Solutions.

• Payables Manager

  • Jan 2008 - Oct 2013

• Credit Manager / IT Co-ordinator

  • Jul 2004 - Jan 2008

  Daily processing of all Invoices from the Hotel, pre-empting and corrections and/or adjustments for Billing errors. Timely and Accurate Invoicing of all charges and collection of all Outstanding Balances on Accounts within Terms.Monthly Average Billings: 290.000.00 ADTP: 23.Assisted in the conversion from our Lanmark PMS System to OperaPMS, including System Configuration and Process Controls. Original Direct Billing Procedures, issued in August of 2005 remain in place to this date without change, even after major system changes initiated by the Brand.In addition, I supported and maintained our MS Exchange Server and Network Server Accounts, initiated Remote Access Solutions and Controllers and assisted in the overview and Management of the Night Audit Team.Assisted in the Support of Electronic Time Card Management software for Labour Reporting, including the conversion and re-configuration from Simplex to ADP's ezLaborManager.Assisted in the configuration and re-configuration from LanmarkPMS to OperaPMS including Process Management Analysis, Billing Controls, Account Management/Setup, Conversion, Guest Service and Night Audit Training, Reporting and Back Office Reporting. Show less

• Guest Services Supervisor / Manager On Duty

  • Apr 2003 - Jul 2004

  Supervision and maintenance of all Guest Service Operations in the Hotel (primarily Front Office including Transient Check-Ins, Group Arrivals, Direct Billing Requests, Credit/Over Credit Limit Guests, House Inventory Management and Loyalty Member arrangements) in addition to issues/requirements of Restaurant, Housekeeping, Security and Banquets as required) Staff scheduling and Training/Re-enforcement, adherence to Union Negotiated Contract, Payroll Time Card Processing, ROB Reporting in addition to dealing with all Guest Issues/Complaints and Resolutions (communication with applicable Departments when required for follow-up). Adherence to Corporate/Brand Standards and Policies. Emergency Response and Reporting.Received Employee Of The Month during this period. Show less

• Night Auditor

  • May 2002 - Apr 2003

  After a 10 year absence, I returned to the Hospitality Industry, in the role of Night Auditor.Daily verification, balancing and reporting to Management for of all Revenue Departments within the Hotel. Guest Service functions including Check-In/Out, Reservations, Switchboard, Tour Close-Off/Check-Out, Folio/Master Accounts, Direct Billing Preparation, Hotel Security. Acting Manager On Duty if the absence of the Guest Services Manager/General Manager including Guest Complaints/Resolution.and Service Recovery. Show less



Atlantic DataSystems (formerly Fundy Computer Services)

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems/Integrations Administration Manager

  • Sep 1998 - Oct 2001

  Pre and Post Sales Co-ordination and Support and Configuration for ACCPAC for Windows/ACCPAC Plus and Third Party Developer Solutions in addition to Networking and Office Automation solutions. Sales of Hardware and Software platform solutions to the SME(Small/Medium Business Enterprise) Market.

• Moncton

  • Aug 1997 - Sep 1998

  Sales and Configuration liaison with Client for Computerized Financial (ACCPAC for Windows/ACCPAC Plus) and Networking (Windows Server/Novel) Solutions as well as Hardware and Application deployment for Office Automation (MS Office/Novel Office).

• Marketing & Sales Co-Ordinator / Account Manager

  • Apr 1993 - Aug 1997

  Hardware and Software Sales, expanding into LAN (Local Area Network) Systems Sales and Configuration. Projecting Planning and Development. Sales Incentive, Special Event, Brand and Product Marketing (including Skate Canada International Corporate (October 30-November 5, 1995) Sponsorship).



Keddy's Hotels & Inns Fredericton

• Front Office Manager

  • 1998 - 1999