Experience

University of San Diego - Knauss School of Business

• United States
• Higher Education
• 1 - 100 Employee

• Adjunct Professor

  • Aug 2022 - Present

  ● Management Department Faculty ● Leading Multicultural Teams and Organizations ● Program Manager, The Leadership Fellows ● Management Department Faculty ● Leading Multicultural Teams and Organizations ● Program Manager, The Leadership Fellows



CETYS Universidad Tijuana

• Mexico
• Higher Education
• 100 - 200 Employee

• Visiting Professor

  • Aug 2021 - Present

  ● Clinical Professor of International Business ● International Negotiations Strategies ● Transcultural Behavior ● University Conference Speaker ● Case Competition Lecturer and Judge ● Clinical Professor of International Business ● International Negotiations Strategies ● Transcultural Behavior ● University Conference Speaker ● Case Competition Lecturer and Judge



Lucid Morpho

• Greater San Diego Area

• Executive Business Consultant

  • Oct 2018 - Present

  ● Fractional Executive ● Organizational Development, supply chain, finance, purchasing, development with ERP/CRM software selection and implementation ● Lead the design and implementation of new office layout and space optimization as a dual-purpose space ● Working on employee benefits packages including, OSHA researched working standards ● Conducts analysis on business strategy and teach/mentor leadership team on implementing business strategy ● Advise on strategy, finance, supply chain, operations, HR, and sales Show less



The Brink SBDC

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Small Business Consultant

  • May 2020 - May 2023

  ● Support local established and start up business in San Diego county ● Provide full cycle support to businesses that have fewer than 500 employees ● Implement plans (financial, organizational, strategic, developmental) that are innovation focused ● Impact not only economic growth but also prosperity for the region through the penta-bottom line approach (profit, people, planet, peace, prosperity). ● Support local established and start up business in San Diego county ● Provide full cycle support to businesses that have fewer than 500 employees ● Implement plans (financial, organizational, strategic, developmental) that are innovation focused ● Impact not only economic growth but also prosperity for the region through the penta-bottom line approach (profit, people, planet, peace, prosperity).



Avantor

• United States
• Biotechnology Research
• 700 & Above Employee

• Site Services Leader

  • Oct 2018 - Jun 2019

  ● Consulted to develop SOP program template for our blood cancer research client ● Developed relationships with multi-lab biotech campus amongst all departments ● Conducted interviews and scouted individuals for regional open positions ● Performed as project manager and helped to navigate hostile takeover of client ● Conducted statistical analysis and presented operational recommendations resulting in over $50,000 yearly savings ● Developed processes with controller for accounting strategy to increase supply chain efficiency and to minimize purchasing errors Show less



Richard Charles Contracting and Design

• Pensacola, Florida Area

• Principal

  • May 2017 - Oct 2018

  Richard Charles Contracting and Design formed with two things in mind: Helping customers find their vision in their homes or investment properties and changing the status quo for what skilled employees experience in the work place. Focusing on the latter will yield great results for the former. My philosophy is that customer service focus should be directed towards employees. Where buy-in isn't a periodical strategy session and where culture isn't an after thought, its an ever evolving spirit. Richard Charles Contracting and Design formed with two things in mind: Helping customers find their vision in their homes or investment properties and changing the status quo for what skilled employees experience in the work place. Focusing on the latter will yield great results for the former. My philosophy is that customer service focus should be directed towards employees. Where buy-in isn't a periodical strategy session and where culture isn't an after thought, its an ever evolving spirit.



Ingram Park Auto Center

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Interim Service Manager

  • Jan 2017 - Jun 2017

  ● Hired and trained 50% new team of advisors, technicians, cashiers, warranty personnel ● Increased CSI (customer service score) from low 40% to 80% after 45 days in position ● Increased monthly sales from historic average of $425,000 to $818,000 during final month ● Lead a team of 42 direct reports and promoted 8 with round table approach ● Hired and trained 50% new team of advisors, technicians, cashiers, warranty personnel ● Increased CSI (customer service score) from low 40% to 80% after 45 days in position ● Increased monthly sales from historic average of $425,000 to $818,000 during final month ● Lead a team of 42 direct reports and promoted 8 with round table approach



Dealer-FX

• Canada
• Software Development
• 100 - 200 Employee

• National Strategy and Training Consultant

  • Jan 2015 - Dec 2016

  ● Consulted 65 FCA (Fiat Chrysler) dealerships spanning range of size and corporate structure ● Provided technology, sales, business management, and organizational development consulting ● Operated autonomously and delivered 10-18% gross sales increases in dealer service departments ● Lead internal project with directors and VP’s implementing competency model to organization ● Provided in field training to new hires ● Consulted 65 FCA (Fiat Chrysler) dealerships spanning range of size and corporate structure ● Provided technology, sales, business management, and organizational development consulting ● Operated autonomously and delivered 10-18% gross sales increases in dealer service departments ● Lead internal project with directors and VP’s implementing competency model to organization ● Provided in field training to new hires



ResMac, Inc

• United States
• Financial Services
• 1 - 100 Employee

• Director of Branch Development/Senior Mortgage Loan Officer

  • Jan 2012 - Mar 2015

  ● Built sales book of business with realtors to write mortgages ● Designated by COO to train junior loan officers, production assistants, and other team members ● Negotiated terms for branch growth with commercial realtors/attorneys ● Built sales book of business with realtors to write mortgages ● Designated by COO to train junior loan officers, production assistants, and other team members ● Negotiated terms for branch growth with commercial realtors/attorneys



CarMax

• United States
• Retail
• 700 & Above Employee

• Senior Sales and Finance Consultant and Mentor/Coach

  • Dec 2009 - Feb 2012

  ● Employee of the year 2011 due to sales and contribution to dealership success● Developed region wide training and process program with regional leadership team● Dealership trainer and mentor developing new employees and working on continuous improvement plans● Lead weekly sales trainings and multi-departmental meetings to tear down silos

• Buyer Assistant

  • Jun 2009 - Dec 2009

  ● Employee of the year 2011 due to sales and contribution to dealership success● Developed region wide training and process program with regional leadership team● Dealership trainer and mentor developing new employees and working on continuous improvement plans● Lead weekly sales trainings and multi-departmental meetings to tear down silos