Christine Richard, CCS
Director | Customer Service, Logistics and Distribution at Medicom Group- Claim this Profile
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Français Native or bilingual proficiency
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Anglais Native or bilingual proficiency
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Bio
Tina Dematos
I've known Christine for nearly 15 years. She is a person of high integrity and is one of the most determined people that I have known. She is continually looking to improve processes and driving for results regardless of the situation she is facing. She is passionate and never afraid to rise to the challenge. She possesses the quality of true leadership and always display a solution-oriented attitude with her employees. I would highly recommend Christine leading any operation functions.
Jean-Pierre Giroux
Je recommande fortement Christine pour la gestion délicate des situations d’urgence qui demande la mise en place rapide de changements. Christine a le sens de l’urgence et toujours le souci de la clientèle. Son travail sans relâche et sa collaboration exemplaire ont fortement contribué à une gestion efficace des produits en ruptures d’approvisionnement évitant ainsi plusieurs situations difficiles pour les hôpitaux et les patients Canadiens. C’est toujours rassurant de travailler avec une collaboratrice qui comprend bien les enjeux commerciaux et nous pouvons compter sur elle à tout moment.
Tina Dematos
I've known Christine for nearly 15 years. She is a person of high integrity and is one of the most determined people that I have known. She is continually looking to improve processes and driving for results regardless of the situation she is facing. She is passionate and never afraid to rise to the challenge. She possesses the quality of true leadership and always display a solution-oriented attitude with her employees. I would highly recommend Christine leading any operation functions.
Jean-Pierre Giroux
Je recommande fortement Christine pour la gestion délicate des situations d’urgence qui demande la mise en place rapide de changements. Christine a le sens de l’urgence et toujours le souci de la clientèle. Son travail sans relâche et sa collaboration exemplaire ont fortement contribué à une gestion efficace des produits en ruptures d’approvisionnement évitant ainsi plusieurs situations difficiles pour les hôpitaux et les patients Canadiens. C’est toujours rassurant de travailler avec une collaboratrice qui comprend bien les enjeux commerciaux et nous pouvons compter sur elle à tout moment.
Tina Dematos
I've known Christine for nearly 15 years. She is a person of high integrity and is one of the most determined people that I have known. She is continually looking to improve processes and driving for results regardless of the situation she is facing. She is passionate and never afraid to rise to the challenge. She possesses the quality of true leadership and always display a solution-oriented attitude with her employees. I would highly recommend Christine leading any operation functions.
Jean-Pierre Giroux
Je recommande fortement Christine pour la gestion délicate des situations d’urgence qui demande la mise en place rapide de changements. Christine a le sens de l’urgence et toujours le souci de la clientèle. Son travail sans relâche et sa collaboration exemplaire ont fortement contribué à une gestion efficace des produits en ruptures d’approvisionnement évitant ainsi plusieurs situations difficiles pour les hôpitaux et les patients Canadiens. C’est toujours rassurant de travailler avec une collaboratrice qui comprend bien les enjeux commerciaux et nous pouvons compter sur elle à tout moment.
Tina Dematos
I've known Christine for nearly 15 years. She is a person of high integrity and is one of the most determined people that I have known. She is continually looking to improve processes and driving for results regardless of the situation she is facing. She is passionate and never afraid to rise to the challenge. She possesses the quality of true leadership and always display a solution-oriented attitude with her employees. I would highly recommend Christine leading any operation functions.
Jean-Pierre Giroux
Je recommande fortement Christine pour la gestion délicate des situations d’urgence qui demande la mise en place rapide de changements. Christine a le sens de l’urgence et toujours le souci de la clientèle. Son travail sans relâche et sa collaboration exemplaire ont fortement contribué à une gestion efficace des produits en ruptures d’approvisionnement évitant ainsi plusieurs situations difficiles pour les hôpitaux et les patients Canadiens. C’est toujours rassurant de travailler avec une collaboratrice qui comprend bien les enjeux commerciaux et nous pouvons compter sur elle à tout moment.
Credentials
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FIATA Diploma in Freight Forwarding
FIATA_International Federation of Freight Forwarders AssociationsFeb, 2020- Sep, 2024 -
Design Thinking Training Certificate
Rutgers University Design Thinking Certificate ProgramFeb, 2019- Sep, 2024 -
Implementing ISO 13485:2003
BSISep, 2010- Sep, 2024 -
Certified Customs Specialist
CSCB - Canadian Society of Customs BrokersJun, 2001- Sep, 2024
Experience
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Medicom Group
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United Arab Emirates
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Food and Beverage Services
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1 - 100 Employee
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Director | Customer Service, Logistics and Distribution
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Feb 2021 - Present
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Medicago
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Canada
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Biotechnology Research
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200 - 300 Employee
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Senior Manager | Global Customer Services and Distribution
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2018 - Feb 2021
• Design and implementation of all sectors related to international customers services• Set-up of a global pre-commercial distribution network in Canada and the United States• Conception and deployment of distribution and customer service modules within the ERP software• Project management and implementation of a customer relationship management system (CRM) • Design and implementation of all sectors related to international customers services• Set-up of a global pre-commercial distribution network in Canada and the United States• Conception and deployment of distribution and customer service modules within the ERP software• Project management and implementation of a customer relationship management system (CRM)
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Pfizer
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Events Services
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1 - 100 Employee
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Senior Manager | Customer Relationship and Allocation Program
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2017 - 2018
• Management of Hospira's distribution networks transition following the acquisition by Pfizer, representing 497 products, 980 customers and 3 warehouses across Canada• Mobilization and supervision of a team of professionals• Savings of $2.5M following the smart management of the allocation program in imminent situation of stock shortage • Management of Hospira's distribution networks transition following the acquisition by Pfizer, representing 497 products, 980 customers and 3 warehouses across Canada• Mobilization and supervision of a team of professionals• Savings of $2.5M following the smart management of the allocation program in imminent situation of stock shortage
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Hospira Healthcare Corporation
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United States
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Medical Practices
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Manager | Customer Relationship
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2011 - 2017
• Management of over 15,000 monthly line orders, representing $250M annually • Design, implementation and tracking of KPIs driving Hospira to the top 10 of the industry for the quality of its customer service• Supervision of 15 people including several teams such as customer service and clinical specialist nurses• Qualification to the ISO 13485 standard for customer service• Development of communication and product allocation process that reduced the impact of stockouts and saved nearly $5M in contract penalties
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Manager | Service and Repair Center
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2010 - 2011
• Creation of an improvement process to achieve the infusion pump's repair service targets (ERP system automation)• Systematic management of the warehouse and distribution• Development of a strategic plan to proactively identify issues in the supply chain• Negotiation and implementation of initiatives to evaluate suppliers’ relationship and reduce costs• Mobilization of a team of 7 professionals
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Manager | Customs Compliance
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2006 - 2010
• Construction of the logistics component of the company and creation of a customs operation and compliance department• Development of an import infrastructure to ensure operational compliance with the Canada Border Services Agency, Health Canada and other institutions• Successfully obtained certification of government programs: Partner and Protection (PIP) and Customs Self-Assessment (CSA)• Supervision of activities, performance and relationship with customs brokers
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UPS Supply Chain Solutions
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United States
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Transportation, Logistics and Storage
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700 & Above Employee
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Manager | Customs Compliance
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2002 - 2006
• Ensure compliance with Pfizer Canada's import and export standards• Management of customs brokerage activities and KPIs• International transport management for the animal health division• Harmonized system classification management for all import products
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Integrated Logistic Services (ILS) agent
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1998 - 2002
• Key account manager for 2 large fortune 500 companies• Handle all aspects of transport (Air, Ocean and land) and import activities• Align key customers in the compliance aspect of customs operations• Harmonized system classification management for all import products
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Education
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International Society for Pharmaceutical Engineering (ISPE)
Certificate, Clinical Trial: Production, Quality Assurance and Packaging processes -
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Concordia University | Canadian Intl Freight Forwarder Association
Advance Certificate in Freight Forwarding -
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Quebec association of Export Trading Houses (A.M.C.E.Q.)
Advance Certificate in International Trade -
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Cégep de Sorel-Tracy
College Studies Diploma
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