Associate Director Marketing Operations

• Mar 2023 - Present

Marketing Operations Manager

• Aug 2021 - Mar 2023

Operations Manager

• Jan 2019 - Jul 2021

▪ Manage all activities for the creation and launch of resource teams for GlaxoSmithKline, covering four Asthma medications and several other drug launches. ▪ Key decision maker in developing project guidelines, budgets, timelines, implementation activities to ensure the successful recruiting, training and deployment of Sales, Community Medical Liaisons, Medical Science Liaisons, and Public Health teams. ▪ Lead project kick-off meetings, as well as follow up meetings and project status reports for both internal and client teams. ▪ Coordinate with appropriate internal/external stakeholders to accomplish project goals, including communications at all levels of internal and external organizations. ▪ Create and manage client budget for all projects. Ensure that resources stay within the given parameters for the duration of the deployment. ▪ Manage all training for Sales, CML, MSL, and PH resources to ensure that they are fully briefed on GSK products and indications in order to provide accurate and complete information to healthcare professionals. ▪ Present materials and oversee all live training events to ensure a smooth process and to convey complete and accurate information. ▪ Responsible for all logistics related to training events including venue contracts, equipment, and communications with attendees. ▪ Ensure team members’ completion of required coursework for new hires and for annual compliance requirements. ▪ Monitor questions/concerns from the field, answer challenging questions with a tactful approach when they arise. ▪ Work with multiple stakeholders to ensure standards are met for each unique project. ▪ Manage various internal and external software systems used for the field, Speaker Bureau Programs and various GSK systems. Understand how they all connect and interact with one another, as well as provide insight on how to improve processes. Show less

Scheduler

• Mar 2015 - Dec 2018

▪ Responsible for the Bayer and Novartis nurse team launches. Act as liaison between our call center team and field team to ensure proper communication. ▪ Act as guest trainer/presenter of training materials and assist with launch of 90 per diem nurses prior to going live. Answer and trouble shoot any questions or concerns to guarantee smooth transition into live status. ▪ Trained nurse teams on processes: Concur expense reporting, Schedule 360 in order to accept trainings, submit closing documents, update time sheets and field questions from nurse team. ▪ Manage schedule of 53 nurses for Actavis project. Act as liaison between Pharma reps and nurses to ensure scheduling for each request. Process all training request submitted via Schedule 360 and implemented quality check process. ▪ Measure key metrics in order to meet client standards, address and create plan if any adjustments are needed. ▪ Create weekly report of all confirmed training request, send directly to client for review. ▪ Create and supply monthly finance report for client. Show less

Meeting Planner

• May 2010 - Mar 2015

• Supplied Gilead and Pfizer Pharmaceutical sales rep with full service meeting planning support of an average of 120 meetings monthly. Contracted venue locations and ensured delivery of meeting materials including required AV. • Consulted Speaker with any travel needs including car service, flights and hotel accommodations. Supplied timely payment for all services provided and reimbursement needs. Managed speaker calendars to avoid any scheduling conflicts. • Launched iPad sign in application on AHM’s client Gilead Pharmaceutical. Acted as a subject matter expert to troubleshoot issues and improvements needed to application. • Elected to EFX committee which develops and implements new processes to improve internal systems and productivity. Selected as part of a training team to travel to Manila (Philippines) to teach counterparts best practices. • Managed budget of Gilead Pharmaceutical Sales reps to ensure they remained within yearly allowance for promotional programs, spanning across 6 separate therapeutic teams. Reviewed meetings to ensure full legal compliance with strict guidelines of Pharmaceutical sales meetings. • • Managed all meeting materials. Review and approved shipment of invitations. Requested and quality checked unique meeting materials required for projects/meetings. Ensure timely shipping of all materials and invites. • Track and manage RSVP's of each meeting to ensure we booked proper venues with the required capacity needed for each meeting. Show less