Experience

Metropolitan Gaming

• United Kingdom
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Assistant Food and Beverage Manager

  • May 2014 - Present

  Works alongside two other Assistant Managers who are collectively responsible for a team of approximately 150 staff covering the 24/7 open hours Independently manages a shift team of 7 supervisors and up to 40 staff Carries out monthly stock takes, dealing with any deficits and implementing controls and proceduresCompletes the full recruitment lifecycle process Delivers staff supervision, training, disciplinary procedures and performance managementSupervises and consolidates all employees, facilities, equipment and raw materials Adheres to current legislation and company procedures including employment, licensing, hygiene, gaming and Health and SafetyComplies with all accounting, control and financial proceduresRecommends and implements changes required to products and customer experience to provide continual improvement in service standards and to maximise revenue and minimise costs Collaborates with all departments to deliver an enhanced customer experience



Proud Camden

• Assistant General Manager

  • 2013 - 2014

  The Designated Premises Supervisor with full responsibility for adhering to all legal compliance for all licensable activities Managed a team of up to 40 staff in a venue incorporating a bar, nightclub and restaurant.Recruited and trained staffStock and cost controlCashed up and banked moniesManaged security teams and third party contractorsIncreased sales by collaborating with the promotions team and networking via the local communityNegotiated corporate events and private hires Legal compliance for the business including health and safety records, licensing requirements, risk assessments and liaising with local authorities



Oceana Cardiff

• Deputy Manager

  • 2007 - 2012