Experience

Maryland State Retirement and Pension System

• Government Administration
• 100 - 200 Employee

• Administrative Specialist II

  • May 2022 - Present

  Receive obituaries, telephone calls, and reporting from Vital Statistics concerning the passing of state retirees. Advise beneficiaries and personal representatives regarding available benefits, assist with paperwork, and communicate empathetically and patiently with grieving clients. Utilize strong attention to detail to process account status changes and incoming claim paperwork with accuracy. Determine beneficiaries and proper benefits according to member wishes. Provide reports from various systems to confirm data entry and summary of entries.Key Impacts• Identified and prevented potential issues from escalating into significant problems.• Participated in a project to send follow-up notices to beneficiaries, resulting in recovered abandoned funds. Show less

• Administrative Specialist I

  • May 2021 - May 2022



Baltimore County Public Library

• United States
• Libraries
• 200 - 300 Employee

• Assistant Circulation Manager

  • Jan 2019 - Nov 2020

  Promoted 4x during 8-year tenure, performing essential administrative and HR tasks including calendar management, timekeeping, payroll, budgeting, program management, and internal correspondence. Oversaw recruitment, new hire paperwork, new hire orientation, and new employee training for 20+ employees. Conducted annual employee performance evaluations, meeting regularly with staff to track and encourage progress. Provided instruction, and assistance to patrons and aided with technology.Key Impacts• Developed COVID-19 customer and employee safety training as Technology Team Facilitator.• Enhanced performance tracking by developing Excel-based tracker for 28 staff members.• Assisted in personnel restructuring that increased efficiency and created additional departmental jobs.• Streamlined supply ordering process by introducing color-coded checklist and category organization.• Developed branch-wide negotiations training which was incorporated into system-wide training.• Served as Technology Team Member, Volunteer Coordinator, and Staff Association Representative. Show less

• Circulation Assistant IV

  • Jan 2016 - Jan 2019

• Circulation Assistant III

  • Oct 2013 - Jan 2016

• Circulation Assistant II

  • Jul 2012 - Oct 2013