Experience

Alarm Connections

• United States
• Financial Services
• 1 - 100 Employee

• Service Coordinator

  • Nov 2018 - Present

  West Chester, Pennsylvania, United States Provide Customer service while troubleshooting system related issues. I also manage the Service Ticket division through daily communication with our partners in order to provide optimal service to our customers and proper follow-up within expected guidelines.



ALERT 360

• United States
• Consumer Services
• 200 - 300 Employee

• Customer Solutions Specialist

  • Oct 2017 - Oct 2018

  Newtown Square, Pennsylvania, United States Handled all incoming calls while utilizing company policies in order to efficiently solve account related issues. Implemented my critical thinking skills for the more in-depth inquiries and provided proper follow up with the customer.



MODE Transportation

• United States
• Truck Transportation
• 500 - 600 Employee

• International Coordinator

  • Mar 2014 - Jan 2016

  Properly communicated daily with Customs and Border Protection through Importer Security Filing. This brought awareness of all goods moving via oceanic vessels to the United States. In addition I provided proper follow-up with the clients.



Novetas Solutions

• Collections Specialist

  • Jan 2011 - Mar 2014

  greater philadelphia area Attained new clients, provided product education and increased revenue to meet sales goals. I also resolved all accounts receivable issues through the collections process and consistently met the financial goals.