Bilingual Technical Analyst

• Oct 2021 - Present

Security Analyst

• Sep 2022 - Sep 2023

End of employment.

Account Receivable Clerk

• Sep 2018 - Oct 2020

• Contact with clients regarding overdue accounts and document all complaints • Reconciliation of accounts for balancing and accuracy • Data entry of payments and of invoicing to business clients • Taking payments for customer accounts • Verifying accuracy of accounts • Contact with clients regarding overdue accounts and document all complaints • Reconciliation of accounts for balancing and accuracy • Data entry of payments and of invoicing to business clients • Taking payments for customer accounts • Verifying accuracy of accounts

Debt Management Officer

• Aug 2015 - Sep 2018

• Contact students regarding overdue accounts • Data entry of payments made from students, as well as new client information • Creating and sending of customer statements • Perform skip trace to locate customers when contact information has changed • Calculate and negotiate payment options with client affordability for available programs • Answer account inquires and inform client of relevant guidelines and policies • Maintain and update client information within Oracle Account Receivable System • Verifying accuracy of data for bankruptcy • Reconciliations of accounts Show less

Triage Officer

• Aug 2014 - Aug 2015

• Assisted in weekly statistical analysis, to determine forecast as well as goal achievements. • Create and update Standard Operating Procedures • Perform skip trace to locate customers when contact information has changed • Answer account inquires and inform client of relevant guidelines and policies • Data entry and reconciliation for accuracy of accounts • Maintain files and records (hard copy and electronic) • Assisted in weekly statistical analysis, to determine forecast as well as goal achievements. • Create and update Standard Operating Procedures • Perform skip trace to locate customers when contact information has changed • Answer account inquires and inform client of relevant guidelines and policies • Data entry and reconciliation for accuracy of accounts • Maintain files and records (hard copy and electronic)

Debt Management Officer

• Oct 2013 - Aug 2014

• Contact clients regarding overdue accounts, receive incoming calls and document all complaints, as well as any inquires the client may have. • Perform skip trace to locate customers when contact information has changed. • Negotiate using spreadsheet to find payment options that best achieve loan repayment objectives with client affordability. • Calculate amount to bring account to good standings for available programs. • Contact clients regarding overdue accounts, receive incoming calls and document all complaints, as well as any inquires the client may have. • Perform skip trace to locate customers when contact information has changed. • Negotiate using spreadsheet to find payment options that best achieve loan repayment objectives with client affordability. • Calculate amount to bring account to good standings for available programs.

Credit and Collection Specialist

• May 2011 - May 2012

• Contacted customers about overdue account balances. • Created payment arrangement on overdue balances. • Corrected problems as per guidelines. • Performed payment investigation as needed. • Contacted customers about overdue account balances. • Created payment arrangement on overdue balances. • Corrected problems as per guidelines. • Performed payment investigation as needed.