Experience

Cozen O'Connor

• United States
• Law Practice
• 300 - 400 Employee

• Support Desk Technician

  • Oct 2021 - Present



Citizant

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Credentialing Specialist

  • Dec 2011 - Oct 2021

  Manage Badging Office of the Philadelphia IRS Building.Schedule appointments and maintain secure credential inventory for a building of over 4,000 employees.Provide customer service to all employees regarding physical security.Activate and update employee building access cards and Smart ID badges.Schedule potential new hire employees and obtain fingerprints used in background checks.Review employee submitted visitor notifications and coordinate with security officers to grant building access to visitors.Perform applicant enrollments in the USACCESS program: Duties include validating applicant documents and credentials, entering personal data, and accurately obtaining legible finger prints.Activate and issue Smart ID cards.Communicate effectively with credential applicants as well as Smart ID Team.Travel to additional IRS offices for enrollment and activation duties.Propose solutions for process improvement with Physical Security Specialists and Territory Manager.Support Physical Security office by performing filing, parking permit duties, and destruction of personal information.Support Territory Manager with various security assignments.Resolve scheduling cancellations.Create reports for Security Chief to study trends, find discrepancies and propose solutions.



PENWA LLC

• United States
• Retail

• Warehouse Specialist

  • Apr 2008 - Dec 2011

  Received, packaged, same-day shipped, and tracked at least 50 orders per day.Successfully completely daily and weekly deadlines.Restocked and maintained inventory of over 1,000 different items.Researched website issues and resolved customer complaints in a timely manner.Trained new employees and scheduled employee shifts.Scheduled daily pickups and deliveries. Received, packaged, same-day shipped, and tracked at least 50 orders per day.Successfully completely daily and weekly deadlines.Restocked and maintained inventory of over 1,000 different items.Researched website issues and resolved customer complaints in a timely manner.Trained new employees and scheduled employee shifts.Scheduled daily pickups and deliveries.



Tunes Compact Discs

• Sales Associate

  • Oct 2002 - Apr 2008

  Retail sales of CD’s and DVD’s.Customer service – Customer calls, buying used products, in-store customer assistance. Maintained inventory of over 10,000 different titles. Provided manager with data reports.Opening and closing responsibilities. Retail sales of CD’s and DVD’s.Customer service – Customer calls, buying used products, in-store customer assistance. Maintained inventory of over 10,000 different titles. Provided manager with data reports.Opening and closing responsibilities.



Lockheed Martin

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Summer Intern

  • May 2002 - Aug 2002

  Maintained database of files for Export Control.Gained experience within a corporate setting. Input data for use by professionals in Contracts and Export Control. Maintained database of files for Export Control.Gained experience within a corporate setting. Input data for use by professionals in Contracts and Export Control.