Richard Blair
President / Chief Operating Officer at Automated Collection Services, Inc.- Claim this Profile
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Bio
Jennifer Goodrich, Ph.D.
I have worked with Rick for over ten years to develop his staff. Rick has an unmatched passion for his clients and team members. He has the rare ability to balance the strength and determination to lead his company with the kindness necessary to create a devoted workforce. Rick is strategic, hardworking, and a fun guy who creates an atmosphere of joy!
Don Taylor
I have had the pleasure during my tenure at Automated Collection Services to have worked with and mentored Rick to assume the role of President upon my semi-retirement. For the past five years we have worked together and he is one of the most genuine, honest people I have ever met. He has an excellent grasp of our industry and he is exceptionally good with managing and motivating the staff. At the same time, analyzing the business opportunities, strategic planning, teaching and managing people are all strengths. He sets an excellent example for the staff leading and setting a positive tone for all in the office while being an excellent husband and father. Without a doubt, Rick would be an asset to any organization. Lastly, I am very fortunate to have him as a dear friend for life.
Jennifer Goodrich, Ph.D.
I have worked with Rick for over ten years to develop his staff. Rick has an unmatched passion for his clients and team members. He has the rare ability to balance the strength and determination to lead his company with the kindness necessary to create a devoted workforce. Rick is strategic, hardworking, and a fun guy who creates an atmosphere of joy!
Don Taylor
I have had the pleasure during my tenure at Automated Collection Services to have worked with and mentored Rick to assume the role of President upon my semi-retirement. For the past five years we have worked together and he is one of the most genuine, honest people I have ever met. He has an excellent grasp of our industry and he is exceptionally good with managing and motivating the staff. At the same time, analyzing the business opportunities, strategic planning, teaching and managing people are all strengths. He sets an excellent example for the staff leading and setting a positive tone for all in the office while being an excellent husband and father. Without a doubt, Rick would be an asset to any organization. Lastly, I am very fortunate to have him as a dear friend for life.
Jennifer Goodrich, Ph.D.
I have worked with Rick for over ten years to develop his staff. Rick has an unmatched passion for his clients and team members. He has the rare ability to balance the strength and determination to lead his company with the kindness necessary to create a devoted workforce. Rick is strategic, hardworking, and a fun guy who creates an atmosphere of joy!
Don Taylor
I have had the pleasure during my tenure at Automated Collection Services to have worked with and mentored Rick to assume the role of President upon my semi-retirement. For the past five years we have worked together and he is one of the most genuine, honest people I have ever met. He has an excellent grasp of our industry and he is exceptionally good with managing and motivating the staff. At the same time, analyzing the business opportunities, strategic planning, teaching and managing people are all strengths. He sets an excellent example for the staff leading and setting a positive tone for all in the office while being an excellent husband and father. Without a doubt, Rick would be an asset to any organization. Lastly, I am very fortunate to have him as a dear friend for life.
Jennifer Goodrich, Ph.D.
I have worked with Rick for over ten years to develop his staff. Rick has an unmatched passion for his clients and team members. He has the rare ability to balance the strength and determination to lead his company with the kindness necessary to create a devoted workforce. Rick is strategic, hardworking, and a fun guy who creates an atmosphere of joy!
Don Taylor
I have had the pleasure during my tenure at Automated Collection Services to have worked with and mentored Rick to assume the role of President upon my semi-retirement. For the past five years we have worked together and he is one of the most genuine, honest people I have ever met. He has an excellent grasp of our industry and he is exceptionally good with managing and motivating the staff. At the same time, analyzing the business opportunities, strategic planning, teaching and managing people are all strengths. He sets an excellent example for the staff leading and setting a positive tone for all in the office while being an excellent husband and father. Without a doubt, Rick would be an asset to any organization. Lastly, I am very fortunate to have him as a dear friend for life.
Experience
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Automated Collection Services, Inc.
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United States
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Financial Services
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1 - 100 Employee
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President / Chief Operating Officer
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Oct 2002 - Present
Since joining the ACSI team in 2002, Richard has acquired hands-on debt collection experience from the ground up. Richard worked as Recovery Agent, Team Leader, Operations Manager, Vice President of Operations, and Chief Operating Officer (COO) before being promoted to his current position of President / C.O.O.in August of 2016. His knowledge of debt collection operations and the regulatory requirements associated with them is extensive and spans all of ACSI’s market verticals. As President / COO, Richard directs and is responsible for all aspects of ACSI’s operational activities, including: Personnel. Organization is structured to enable the Directors, Managers, Team Leaders, Recovery Agents, and other front-line personnel to leverage their specialty knowledge and skills and create efficiencies that produce better results for our clients.Production. ACSI provides a full range of services to our clients, including skiptracing; strategic letter and call campaigns; custom debt negotiation and resolution; timely and accurate payment processing; supplemental services such as loan consolidation, rehabilitation, administrative wage garnishment, and litigation when approved on their behalf; and flexible reporting. Client Contract Performance. Designed to focus on three key directives: meeting client recovery goals, consumer contact, and compliance; daily adjustments based on recovery data reports; and improving collection strategies.Operational Compliance. ACSI’s dedication to compliance, including client contract statements of work and service standard requirements and the laws and regulations governing the collection industry, are incorporated into every process and are subject to independent auditing by ACSI’s internal quality assurance personnel; thus, operational management and front-line personnel have a vested interest in adhering to compliance requirements. Show less
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President / Chief Operating Officer
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Oct 2002 - Present
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Education
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1988 - 1991
Marshall University
Business/Corporate Communications
Community
