Experience

Risk Reward Limited

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Commercial Manager

  • Jul 2017 - Present

  • Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement• Manage all aspects of the project/training cycle and support the delivery of training within agreed timeframes and budgets• Defining the requirements of our customers and identifying short, medium and long-term goals to both meet and exceed customer expectations • Establishing the project delivery strategy, project plans, deadlines and resources• Budget management and approval for each project ranging for £1500 - £5m• Managing internal and external resources as well as stakeholder demands • Highlighting risks i.t.o resources, time management, content • Managing project update calls and issuing progress reports • Quality assurance and updating of course content, brochures, trainer profiles and website • Conduct training needs analysis and develop training programs to fit client requirements• Training plan conception – planning, scheduling, roll out, analysis and reporting • Customize, manage and update training outlines, training material and trainer documentation• Arranging Logistics for the consultants/trainers• Stakeholder management• Contract and fee negotiation ensuring a minimum of 40% mark-up on all projects• Regular analyses of company sales activity, projections and propose new strategies includes how to keep our service offering competitive• Prepare, plan and approve training calendar for next year to align with strategic decisions, company growth and demand for our services to ensure a global presence and brand awareness and continuous people development• Supervise the training team dealing with all enquiries received to ensure a response in a timely manner and that the most appropriate training and consultancy resources are applied to the assignments • Develop business development strategies Show less

• IT & Operations Manager

  • Nov 2011 - Jun 2017

  • daily server and IT assets maintaining (Active Directory, Windows Server 2012, Networking including TCP/IP, DHCP, DNS, Mac iOS, VPN, VMware, mobiles)• managing the Risk Academy project (incl. administration of CMS and LMS) for 1000 people from SEE;• providing support for 15 office users, maintaining the website and supporting graphic designer• installing and configuring computer hardware operating systems and applications• monitoring and maintaining computer systems and networks• talking staff/clients through a series of actions, either face to face or over the telephone• troubleshooting system and network problems and diagnosing and solving hardware/software faults• replacing parts of a computer network system as required• providing support, including procedural documentation; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications; setting up new users’ accounts and profiles and dealing with password issues• responding within agreed time limits to call-outs; working continuously on a task until completion (or referral to third parties, if appropriate)• prioritising and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals (e.g., software developers); testing and evaluating new technology• conducting electrical safety checks on computer equipment.Achievements: Smoothly running Risk Academy training project with 1000 delegates, managing the office relocation from City of London to Canary Wharf. Redesign office network to make it more effective, implementing backup system, upgrading server and phone system, upgrading all workstations systems to Windows 7.7. Show less

• Operations Manager

  • Feb 2011 - Nov 2011



Coffee Republic

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Assistant Manager

  • Aug 2009 - Feb 2011

• IT Support Analyst

  • Jun 2008 - Aug 2009

• Assistant Manager

  • May 2007 - Jun 2008



Crussh - Fit Food & Juice Bars

• Hospitality
• 1 - 100 Employee

• Barista

  • Aug 2006 - May 2007



Brandon Ltd.

• London, United Kingdom

• Labourer

  • Jul 2006 - Aug 2006



Toll Studio

• Poznan, Greater Poland District, Poland

• Owner/Web Designer

  • Jun 2004 - Jun 2006



CGS Prepress

• Poznan, Greater Poland District, Poland

• CTF Exposurer

  • Jan 2005 - Dec 2005



PW TKG

• Poznan, Greater Poland District, Poland

• Junior Designer

  • Oct 2003 - Jul 2004