Experience

CMR Surgical

• United Kingdom
• Medical Equipment Manufacturing
• 500 - 600 Employee

• Operations Quality Manager

  • Nov 2020 - Present



Available Immediately

• Highly Experienced and innovative Head of Operations/Operations Director/General Manager

  • Jun 2020 - Nov 2020



Rotary Watches Ltd

• United Kingdom
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Head Of Operations

  • Sep 2015 - Mar 2020

  I provided vast operational leadership in this role where I delivered extensive support as a member of the Executive Committee, working with the Board of Directors and providing ongoing improvements within the organisation. I used my wealth of operational management experience, this resulted in rapid results including leading circa 500 customer service accounts with a significant annual revenue, developing a high functioning function through the successful leadership and mentoring of over 40 key employees and managing multiple departments such as customer service, stock control, technicians, quality control and the distribution centre to drive success and growth. I achieved multiple successes within the position including reducing costs significantly through the creation and introduction of stringent new operational processes and reducing of wasted resources, delivery of a successful service back log reduction project that saw a reduction in timescales from 4 months to 1 week, transforming the distribution centre and providing ongoing enhancements to quality. Show less



Flow Energy UK

• United Kingdom
• Utilities
• 1 - 100 Employee

• Supplier Quality Auditor

  • Apr 2014 - Sep 2015

  In this position I maintained stringent quality auditing control where I drove efficiency and success through the comprehensive sourcing and management of suppliers, provision of extensive support to ensure any supplier quality problems were managed seamlessly and in a timely manner. In this position I maintained stringent quality auditing control where I drove efficiency and success through the comprehensive sourcing and management of suppliers, provision of extensive support to ensure any supplier quality problems were managed seamlessly and in a timely manner.



Prysmian Group

• Italy
• Manufacturing
• 700 & Above Employee

• Quality Engineer

  • Nov 2013 - Apr 2014

  During this time I delivered extensive quality engineering input, this involved the development and delivery of improvements in relation to the ongoing ISO 9001:2008 accreditation. I maintained robust budget control and ensured quality was exceptional. During this time I delivered extensive quality engineering input, this involved the development and delivery of improvements in relation to the ongoing ISO 9001:2008 accreditation. I maintained robust budget control and ensured quality was exceptional.



James Fisher Fendercare

• United Kingdom
• Maritime Transportation
• 100 - 200 Employee

• Quality Engineer

  • Apr 2012 - Nov 2013

  I thrived in this position which involved effective management of the ISO 9001:2008 accreditation for the UK head office and globally, I successfully sourced and managed new and existing suppliers, delivered audit and quality management expertise and offered additional input as the Project Quality Manager. I thrived in this position which involved effective management of the ISO 9001:2008 accreditation for the UK head office and globally, I successfully sourced and managed new and existing suppliers, delivered audit and quality management expertise and offered additional input as the Project Quality Manager.



Olympus Medical Systems EMEA

• Germany
• Medical Equipment Manufacturing
• 700 & Above Employee

• Quality Manager

  • Aug 2011 - Apr 2012

  Manager of quality assurance department. Monthly monitoring of divisional KPI's. Effectively transisitioning all quality functions into department. Staff development and department development. Customer complaint handling and liaison point for quality related issues. management of departmental procedure manual and ensuring compliance to various regulatory accreditations.

• Service Engineering Manager - Medical & Training

  • Jul 2010 - Sep 2011

  Leading two teams - an engineering team dealing with a varied array of matters including process improvement, new product introduction, quality auditing of completed repairs and liaison point and auditor for distributors within MEA markets.

• Quality, Cost & Delivery Development Manager - Middle East & Africa

  • Oct 2007 - Jun 2010

  Undertaking audits of 25 distributors throughout the MEA region for predominantly medical companies but also a couple of industrial distributors. Audits based on global policies and included SOP management, Quality process control, Stock management, Financial awareness, after sales service additional benefits, operational management.