Richard Bange
Retention Specialist (CVM) at Vodacom Tanzania Plc- Claim this Profile
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English Full professional proficiency
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Swahili Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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Business Analytics Fluency
UdacityMay, 2023- Sep, 2024 -
Introduction to Programming with Python Fluency
UdacityMay, 2023- Sep, 2024 -
Data Analysis & Visualization Fluency
UdacityApr, 2023- Sep, 2024 -
Introduction to Data Science Fluency
UdacityApr, 2023- Sep, 2024
Experience
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Vodacom Tanzania Plc
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Tanzania
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Telecommunications
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500 - 600 Employee
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Retention Specialist (CVM)
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Mar 2022 - Present
• Prepare insightful reports on churn, retention and inactivity: setup and deliver IBRO reports, campaign ROI reports • Manage E2E campaigns to boost new customers’ survival focusing on Outgoing activities and ARPU growth • Execute retention/churn management e.g. prepaid inactivity management, early churn detection • Annualized Churn Rate (churn as % of total base) • New Customers survival rate (% of GA with OG activity on M2) • E2E execution of inactivity management programs • Quality of support and stakeholder alignment • Consistent monitoring of the overall customer base inactivity, subscribers, usage and propositions and recommend actions based on performance • Work with Regional teams to develop proactive custom inactivity campaign (location specific) based on competition movements and on-ground insights Show less
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Zanzibar Telecom Ltd. (ZANTEL)
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Tanzania
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Telecommunications
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200 - 300 Employee
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Business Intelligence Analyst
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Aug 2020 - Mar 2022
• Perform quantitative analysis of product trends to recommend pricing and segmentation decisions. • Analyze and track customer behavior to identify trends and unmet needs. • Prepare various Daily, Weekly and Monthly reports. • Prepare periodic and regular reports on prepaid base activity levels and Churn for decision making. • Monitor the pre and post-launch performance of products in relation to generated revenue and customer satisfaction. • Assist in developing internal tools for data analysis. Like dashboards, cubes and various reports. • Prepare various Adhoc analysis as per the business requirement Show less
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System Integration Specialist
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Jul 2020 - Aug 2020
Design and facilitate the integration process throughout, from solution archetecture, functional and Technical Mapping to the final pilot• Defining Integration scope of the system (based on process & data objects)• Designing the solution archetecture of the system to be integrated• Integration Design Documentation• Support the Integration of AfyaPro (product) system with Maternal Obstrestic Monitoring/ MOM• Support the Integration of AfyaPro system with DHIS2 Show less
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System Software Developer
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Jan 2018 - Aug 2020
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, mock-ups, diagrams, charts, code comments and clear code• Prepares and installs solutions by determining and designing system specifications, standards, and programming• Researching, designing, implementing and managing system software• Programming and Testing• Adhering Agile methodology practices on software development (SCRUM)I.e. Daily Scrum, Sprint planning, Sprint demo and retrospective meetings, Backlog discussion and Code review. Show less
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Assistant Product Owner
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Jan 2019 - Jul 2020
Preparing and maintaining the Product backlog, requirements for development and support (bug fixings) using the Agile methodology tool/ Jira. (Co-Product ownership)• Preparing PI requirements, collecting all user stories from users, describing them technically and put into the plan which is done in timebox of 3month recursively based on priority set.• Preparing technical requirements/ tasks for the software developers in Sprint in every 2 weeks. • Observing and Implementing PI (outer loop) PDCA (Plan Do Check Adjust) learning cycle as it is represented in SAFe Show less
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Philips VitalHealth
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Netherlands
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Software Development
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1 - 100 Employee
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Junior Software Developer
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Oct 2017 - Dec 2017
SCRUM Scrum is a framework that helps teams work together. Much like a rugby team (where it gets its name) training for the big game, Scrum encourages teams to learn through experiences, self-organize while working on a problem, and reflect on their wins and losses to continuously improve. Topics: 1. Sprints 2. Sprint Planning 3. Backlog discussion 3. Daily Stand Ups 4. Sprint Reviews SCRUM Scrum is a framework that helps teams work together. Much like a rugby team (where it gets its name) training for the big game, Scrum encourages teams to learn through experiences, self-organize while working on a problem, and reflect on their wins and losses to continuously improve. Topics: 1. Sprints 2. Sprint Planning 3. Backlog discussion 3. Daily Stand Ups 4. Sprint Reviews
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UNICEF
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United States
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Non-profit Organizations
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700 & Above Employee
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U-Report Consultant
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Apr 2017 - Dec 2017
U-Report recruitment drives; the volunteer will work closely with the project manager to provide all round support on awareness creation and recruitment efforts. • Administration of online platforms; this will include regular updates, as well as management of websites. • Data analysis; provide support on data collection, entry, and analysis for the purpose of generating insights and inform decision. • Content translation; translation to Swahili will include all poll questions along with all related/required content needed for the public website and social media pages. Show less
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RDS-IT technician
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Aug 2015 - Nov 2015
Practical trainee as Radio Data System (RDS) Technician. Practical trainee as Radio Data System (RDS) Technician.
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Millicom (Tigo)
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Luxembourg
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Telecommunications
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700 & Above Employee
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Business Data Analyst (Intern)
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Aug 2014 - Oct 2014
Business Operations Centre Analysis Business Operations Centre Analysis
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Education
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2021 - 2023
University of the People
Master of Business Administration - MBA, Accounting and Business/Management -
2013 - 2017
University of Dar es Salaam (UDSM)
BSc. Computer engineering and Information techonolgy, Computer Engineering Technology/Technician -
2011 - 2013
Loyola High School
Advance Certificate Secondary Education, PCM -
2007 - 2010
Loyola High School
Certificate of Secondary Education, Science
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