Experience

Segrex Development LLC
• United States
• Housing and Community Development
• 1 - 100 Employee
• Secretary / HR & Admin Assistant

  • May 2023 - Present


Farnek Services LLC

• United Arab Emirates
• Facilities Services
• 700 & Above Employee

• Reservations

  • Oct 2021 - May 2023

  • Utilize a range of software systems to manage incoming and outgoing reservations for the Expo, ensuring accurate and timely data entry. • Maintain a suitable recording and reporting system to ensure the convenience of participants, making sure that their requests and concerns are addressed promptly. • Create End of Day reports to sustain the process, highlighting any issues that arose during the day and how they were resolved. • Track and monitor no shows participants, follow up with them and report the reasons behind their absence. • Process, control and administer incoming and outgoing documents, ensuring that all electronic and hard copies are managed in accordance with the company's procedures for document control. • Upload and distribute documents to relevant parties in accordance with the document distribution matrix workflow, ensuring that all parties are kept informed of the latest developments. • Prepare standard correspondence for the Project Team, which includes related documents, etc., ensuring that all parties are kept informed of the latest developments. • Answer and screen telephone calls, respond to emails, messages, and other correspondence in a timely and professional manner. • Input and access data in Opera System, ensuring accurate data entry and reporting. Show less



BulkWhiz

• United Arab Emirates
• Retail
• 1 - 100 Employee

• Logistics Coordinator / Admin / Customer Service

  • Feb 2020 - Mar 2021

  Facilitated daily order shipment, ensuring that all orders were processed and shipped on time. • Recorded incoming and outgoing orders daily, maintaining an accurate record of all orders. • Maintained inventory in the internal system management, ensuring that all stock levels were up to date. • Received supplier delivery, ensuring that all deliveries were checked and processed accurately. • Managed order and shipment data, ensuring that all data was up to date and accurate. • Assisted customers with order issues and part sales, ensuring that all issues were addressed promptly and professionally. • Provided general administrative support, performing data entry, documentation, printing and filling duties, ordering supplies, and managing a records database. • Handled customer complaints, redirected customers to the appropriate department, scheduled meetings with customers, and recorded customer queries. • Coordinated with couriers for volume of shipment, ensuring that all shipments were processed and shipped on time. Show less



Sutherland

• Information Services
• 1 - 100 Employee

• Subject Matter Expert - Microsoft Support

  • Jul 2016 - Dec 2019

  • Provided exceptional customer service and support to customers by answering inbound calls, gathering customer information, and determining the root cause of the issue to provide effective troubleshooting steps.• Upsold Microsoft products through the online Microsoft store and cross-sold Microsoft insurance plans for computers.• Tracked order status and shipment, assisted with general information about orders, and logged customer complaints and escalated issues when necessary.• As a team leader, managed a team of customer service and sales representatives, trained new team members, and ensured that all team members provided excellent customer service.• Consistently met or exceeded performance goals and contributed to the overall success of the team and the company. Show less

• Customer Service Representative

  • Jul 2015 - Jul 2016


Jollibee Group of Companies
• Restaurants
• 700 & Above Employee
• Production Controller

  • Sep 2010 - Dec 2015

RETRO LIVE BAR
• Restaurants
• Bartender

  • Mar 2008 - Apr 2010