Richard Ackun - Mensah

Customer Support Engineer (MTN Ghana Datacenter) at H2 Solutions Africa
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Contact Information
us****@****om
(386) 825-5501
Location
Accra, Greater Accra Region, Ghana, GH

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Credentials

  • SE: Data Center and Edge Networking Credential 2023
    Dell Technologies
    Jun, 2023
    - Nov, 2024
  • SE: Data Protection Credential 2023 June
    Dell Technologies
    Jun, 2023
    - Nov, 2024
  • VMware Data Center Virtualization Fundamentals
    VMware
    Jun, 2023
    - Nov, 2024
  • VMware Network Virtualization Fundamentals (2019)
    VMware
    Jun, 2023
    - Nov, 2024
  • VMware Server Virtualization Fundamentals (2021)
    VMware
    Jun, 2023
    - Nov, 2024
  • Introduction to Cybersecurity
    Cisco
    May, 2023
    - Nov, 2024
  • ET15 - Sophos Central Endpoint and Server v3.0 - Engineer
    Sophos
    Mar, 2023
    - Nov, 2024
  • ET15 - Sophos Central Endpoint and Server v4.0 - Engineer
    Sophos
    Mar, 2023
    - Nov, 2024
  • HPE InfoSight for Servers 2022.05 & 2022.06 Server Utilization and forecasting enhancements
    Hewlett Packard Enterprise
    Mar, 2023
    - Nov, 2024
  • S15 - Sophos Central Endpoint and Server v3.0 - Technician
    Sophos
    Mar, 2023
    - Nov, 2024
  • HPE OneView Fundamentals
    Hewlett Packard Enterprise
    Oct, 2022
    - Nov, 2024
  • Oracle Cloud Infrastructure 2021 Solution Engineer Specialist
    Oracle
    Sep, 2022
    - Nov, 2024
  • AWS Cloud Practitioner Essentials
    Amazon Web Services (AWS)
    Aug, 2022
    - Nov, 2024
  • StorageTek SL150 Modular Tape Library Solution Engineer Specialist
    Oracle
    Aug, 2022
    - Nov, 2024
  • HPE ProLiant Gen 10 Plus – Technical Overview
    Hewlett Packard Enterprise
    May, 2022
    - Nov, 2024
  • Oracle Identity Cloud Service 2020 Solutions Engineer Specialist
    Oracle
    May, 2022
    - Nov, 2024
  • Sun x86 Systems Solution Engineer Specialist
    Oracle
    May, 2022
    - Nov, 2024
  • Oracle Cloud Infrastructure 2021 Sales Specialist
    Oracle
    Mar, 2022
    - Nov, 2024
  • Sales: Dell EMC SD-WAN Solution (Powered by VMware) Credential 2021
    Dell Technologies
    Jan, 2022
    - Nov, 2024
  • Sales: Networking Credential 2021
    Dell Technologies
    Jan, 2022
    - Nov, 2024
  • SE: High-end Storage Credential 2021
    Dell Technologies
    Dec, 2021
    - Nov, 2024
  • SE: MidRange Storage Credential 2021
    Dell Technologies
    Dec, 2021
    - Nov, 2024
  • SE: Server Credential 2021
    Dell Technologies
    Dec, 2021
    - Nov, 2024
  • SE: Unstructured Storage Credential 2021
    Dell Technologies
    Dec, 2021
    - Nov, 2024
  • Sales: Data Center Portfolio Credential 2021
    Dell Technologies
    Dec, 2021
    - Nov, 2024
  • Sales: Data Protection Credential 2021 December
    Dell Technologies
    Dec, 2021
    - Nov, 2024
  • Sales: Server Credential 2021
    Dell Technologies
    Dec, 2021
    - Nov, 2024
  • Sales: Storage Credential 2021
    Dell Technologies
    Dec, 2021
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 10: Printers
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 8: Internet and the Cloud
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 9: Portable Computing
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 7: Understanding Networking
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Google IT Support Specialization
    Coursera
    May, 2021
    - Nov, 2024
  • CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 1: The Basics
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 2: Microprocessing and RAM
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 3: Core Hardware
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 4: Storage and Peripherals
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 5: Display Technologies
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 6: Physical Networking
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • CompTIA Network+ (N10-007) Cert Prep: 4 Making TCP/IP Work
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Aug, 2008
    - Nov, 2024

Experience

  • H2 Solutions Africa
    • Ghana
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Support Engineer (MTN Ghana Datacenter)
      • Jun 2021 - Present

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Deputy Datacenter Manager (OSTEC IT)
      • Jul 2018 - Nov 2020

    • Datacenter Support Team Lead (OSTEC IT)
      • Dec 2015 - Jun 2018

    • Datacenter Support Engineer (OSTEC IT)
      • Dec 2012 - Dec 2015

  • Wilmar Africa Ltd
    • Ghana
    • Systems & Network Administrator/ Technical Support Engineer (OSTEC IT)
      • Jul 2011 - Dec 2011

  • Cummins Ghana Ltd
    • Ghana
    • Systems & Network Administrator/ Technical Support Engineer (OSTEC IT)
      • Jan 2011 - Jun 2011

  • ACDI/VOCA Ghana
    • Ghana
    • Systems & Network Administrator/ Technical Support Engineer (OSTEC IT)
      • Jul 2010 - Dec 2010

  • NYU (New York University)
    • Ghana
    • Systems & Network Administrator/ Technical Support Engineer (OSTEC IT)
      • Jan 2010 - Jun 2010

  • Saviour Insurance Brokers
    • Ghana
    • Systems & Network Administrator
      • Jul 2006 - Nov 2009

  • Malm Internet Cafe
    • Accra, Greater Accra, Ghana
    • Systems & Network administrator/ Computer Hardware Technician
      • Feb 2004 - Mar 2006

  • Mega Internet Cafe
    • Ghana
    • Cafe Attendant
      • Sep 2002 - Dec 2003

Education

  • J-Prompt Professional Institute of Technology
    Datacenter Infrastructure Management Analyst, Datacenter Operations and Management
    2016 - 2016
  • Baobab Academy
    Diploma of Business Studies, Marketing
    2010 - 2012
  • Danash Technology Academy
    Cisco Certified Network Associate (Routing and Switching)
    2007 - 2008
  • NIIT Ghana
    Honors Diploma in Network Engineering
    2004 - 2006
  • Adisadel College
    S.S.C.E
    2000 - 2002

Community

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