Richard A. Pérez Ramírez
Student Administrative Assistant at Acsenda School of Management- Claim this Profile
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Español Native or bilingual proficiency
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Inglés Professional working proficiency
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Bio
DIANA ZUNIGA
Richard is an excellent project planner with extensive financial knowledge and managerial skills. He is passionate about his work and an excellent leader.
DIANA ZUNIGA
Richard is an excellent project planner with extensive financial knowledge and managerial skills. He is passionate about his work and an excellent leader.
DIANA ZUNIGA
Richard is an excellent project planner with extensive financial knowledge and managerial skills. He is passionate about his work and an excellent leader.
DIANA ZUNIGA
Richard is an excellent project planner with extensive financial knowledge and managerial skills. He is passionate about his work and an excellent leader.
Credentials
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Associate Member
CIM | Chartered Managers CanadaMay, 2023- Oct, 2024
Experience
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Acsenda School of Management
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Canada
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Higher Education
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1 - 100 Employee
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Student Administrative Assistant
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Oct 2022 - Present
•Manage confidential information regarding students files •Schedule meet a greeting meetings •Managing emails •Process invoices, purchase orders, payments •Manage confidential information regarding students files •Schedule meet a greeting meetings •Managing emails •Process invoices, purchase orders, payments
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Glory Juice Co.
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Canada
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Food and Beverage Services
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1 - 100 Employee
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Team Leader
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Jun 2022 - Sep 2022
• Leading the team with inquires, orders and problem solving situations from the customers • Responsible of all the daily closing duties of the business • Responsible of the daily recap report (sales, quantity product sales, among others) • Leading the team with inquires, orders and problem solving situations from the customers • Responsible of all the daily closing duties of the business • Responsible of the daily recap report (sales, quantity product sales, among others)
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BARA Caribbean Cuisine
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Canada
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Restaurants
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Customer Service Agent
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Feb 2022 - May 2022
● Supporting customers with inquiries, orders, and problem solving situations ● Managed the sanitization program insuring we were health compliant ● Assisted in food preparation and delivery of goods ensuring a smooth operation during peak periods ● Delivered excellent and expedited customer service during meal periods serving over 25 orders per hour both in person and via app services ● Supporting customers with inquiries, orders, and problem solving situations ● Managed the sanitization program insuring we were health compliant ● Assisted in food preparation and delivery of goods ensuring a smooth operation during peak periods ● Delivered excellent and expedited customer service during meal periods serving over 25 orders per hour both in person and via app services
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Assistance Institute and Housing
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Dominican Republic
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Coordinator - Quality Division
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Jun 2021 - Jan 2022
●Improved 90% of department efficiency in financial, customer service and legal departments reviewing the processes and procedures of the different areas. ●Reduced the response time from 15 days to 10 days by monitoring the management indicators of customer service processes. ●Led the training of team members to ensure they had an excellent onboarding experience while retaining them within the organization ●Directed my team of 4 to ensure we hit KPIs, and created a workplace culture that was supportive, innovative and one with trust. ●Identified risks to process improvement, and elaborated mitigate risks plan, and contingency plan Show less
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Centro de Desarrollo y Competitividad Industrial - PROINDUSTRIA
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Dominican Republic
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Government Administration
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1 - 100 Employee
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Coordinator - Institutional Development and Quality in Management
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Oct 2016 - Feb 2021
●Strategic leader of 5 that drove the implementation of the quality assurance programs ●Assisted with the Institutional Strategic Plan which was completed by over 80% of the team which is the highest on company record ●Was a key stakeholder in the annual operating and leadership plan offering ideas, and implementation dates ●Coached and mentored my team which elevated their ability and output within the business ●Participated in formulating of organizational budget, operative annual department’s plan ●Collaborated in the organizational restructured with the updating of several institutional manuals and the organizational structure, organizational chart, among others process. Show less
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Education
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2022 - 2024
Acsenda School of Management
Bachelor's degree, International Business -
2020 - 2020
School of Industrial Organization
Executive Program in Big Data & Business Analytics, Technology in business management/Data processing -
2014 - 2016
APEC University
Master’s Degree in Financial Administration, Administración y gestión de empresas, general -
2009 - 2013
APEC University
Bachelor’s Degree in Business Administration, Administración y gestión de empresas, general
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