Richard Shami

Program Manager at Delta Dental of New Jersey and Connecticut
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Contact Information
us****@****om
(386) 825-5501
Location
Wayne, New Jersey, United States, JE

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5.0

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Terence Fitzpatrick

I've known Richard since college and he's always impressed me with his technical knowledge and ability to manage multiple projects. When he joined Sogeti, he obtained a position within my client's eCommerce department alongside myself. Though we didn't get to work on projects together, I often heard a lot of praise from our mutual supervisors, and he consistently demonstrated a strong passion for PM work. That success got him noticed at Sogeti, and they promoted him to Senior Consultant in half the time I'd previously seen. Hopefully we'll have a chance to work together again!

Alice Paparatto

I worked with Rich at Freshpait where he was Project Manager E Commerce for a direct to consumer e commerce business. Rich managed the redesign and relaunch of the new website, which was a very demanding role, coordinating developers, design, marketing, merchandising, to insure business needs were met. He was a pleasure to work with, a team player and leader.

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Credentials

  • Professional Scrum Master™ I (PSM I)
    Scrum.org
    Aug, 2019
    - Nov, 2024
  • Project Management Professional (PMP)®
    Project Management Institute
    Aug, 2010
    - Nov, 2024
  • Certified SAFe® 6 Agilist
    Scaled Agile, Inc.
    Mar, 2023
    - Nov, 2024
  • Certified SAFe® 5 Agilist
    Scaled Agile, Inc.
    Jun, 2020
    - Nov, 2024
  • Certified SAFe® 4 Agilist
    Scaled Agile, Inc.
    May, 2018
    - Nov, 2024

Experience

  • Delta Dental of New Jersey and Connecticut
    • United States
    • Insurance
    • 200 - 300 Employee
    • Program Manager
      • Aug 2020 - Present

      Working within the PMO, as part of the Initiative Department, I am responsible for managing a program of technical and non-technical projects and larger programs that support the company's strategic goals and are related to business process automation, innovation, and risk reduction. I aim to improve agile working methods and to drive continuous improvement. So far, I've been fortunate to have the opportunity to manage programs, projects and initiatives related to: • Obtaining HITRUST certification • Infrastructure modernization • Communications Modernization • Server Automation Show less

  • Luxoft
    • Switzerland
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Consultant
      • May 2019 - Mar 2020

      Collaborated with clients in the life sciences sector to implement agile program, project and operational management frameworks. Guided teams in development and implementation new data warehouse for field operations data. Led efforts to enhance use of SharePoint for team, department and company-wide use. Guided consultants to implement and manage agile tools such as JIRA. Collaborated with clients in the life sciences sector to implement agile program, project and operational management frameworks. Guided teams in development and implementation new data warehouse for field operations data. Led efforts to enhance use of SharePoint for team, department and company-wide use. Guided consultants to implement and manage agile tools such as JIRA.

  • NYK Line
    • Maritime Transportation
    • 700 & Above Employee
    • Project Management Consultant
      • Jan 2019 - May 2019

      Jan 2019 – May 2019 (5 mos) Work with development teams to advance booking platforms and minimum viable product level online booking functionality. Developed and launched new Drupal-based intranet site with custom modules for learning, development and internal event booking features. Collaborated across departments to provide and updated information. Jan 2019 – May 2019 (5 mos) Work with development teams to advance booking platforms and minimum viable product level online booking functionality. Developed and launched new Drupal-based intranet site with custom modules for learning, development and internal event booking features. Collaborated across departments to provide and updated information.

  • INTTRA
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Agile Project Manager
      • May 2017 - Jan 2019

      Working in partnership with a geographically diverse team, guided efforts to research concepts, plan and manage software development for new to market SaaS products to assist global ocean shippers and associated agents to better manage carrier commitments and service pricing information. Partnered with stakeholders and other interested parties to improve visibility into development and technical efforts through practical application of Agile ideals derived from SAFe and Scrum methodologies while ensuring timely project delivery. Show less

  • Optum
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • IT Project Manager
      • Jun 2015 - May 2017

      Managed efforts with cross-functional software development teams to create and enhance provider facing enterprise web applications and maintained final project expenses within 2% of original budget. Monitored UX pilot, user testing and focus group activities to incorporate findings in future product updates. Worked with Agile teams in an RTE capacity, coaching daily standup meeting and sprint planning as well as running PI Planning events consisting of up to seven scrum teams. Served as a SME with Planview, CA Agile and CA Clarity and coordinated in a PMO group to ensure accurate reporting and budgeting throughout the IT Project Lifecycle. Teamed up with business users, technical resources and clients to collaborate and obtain project, product and program goals and to create new web applications leveraging industry best practices. Collaborated with technical teams to increase use of automated testing and integration with automated code quality reviews. Show less

  • Barnes & Noble College
    • United States
    • Retail
    • 700 & Above Employee
    • IT Project Manager
      • Apr 2014 - Jun 2015

      Rehabilitated large scale, stalled store systems project and successfully delivered applications and training of store personnel at over 750 locations nationwide. Partnered with business product owners to create feature backlogs and drive projects according to upon priority and budget. Migrated business functionality from Microsoft Excel to more robust enterprise grade applications. Coordinated software and platform development efforts between offshore consultants and onshore employees. Worked with QA and business resources to plan and execute QA and UAT testing. Managed release process to comply with Project Management Office (PMO) best practices, internal audit and SOX requirements. Show less

  • Advantage Business Marketing
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Product Manager
      • Sep 2012 - Apr 2014

      Guided Agile teams in the transformation of targeted web products, implementation of mobile functionality and integrating industry best practices resulting in an increase in key metrics by over 30%. Headed project to automate processes for creation of daily email blasts and newsletters which resulted in labor savings of approximately 30 man-hours per day. Worked with creative agency from requirements to final designs for email templates and associated brand sites. Performed migrations of magazine websites from legacy CMS platforms to a common Drupal platform shared by 27 brands, using automation and scripting where possible to expedite timeframe of project completion. Administered the company’s Redmine instance used to manage team backlogs, sprints and new requests. Show less

  • Freshpair
    • New York, New York
    • eCommerce Technology Manager
      • Jun 2011 - Sep 2012

      Managed the customer facing eCommerce site and technology assets for Freshpair, a leading internet retailer in intimate apparel. Leveraging my experience from my previous project management and consulting roles, I strive to create the best possible product, maximize effectiveness, and reduce or eliminate operational costs where appropriate. Manage a team of development resources in completing high visibility, mission critical tasks. Responsible for managing corporate technology and e-commerce platforms. Implemented JIRA to manage new requests, manage software development and provide more transparency to stakeholders. Launched new project and product management processes to ensure success for projects and that efforts were allocated to requests that would best align with business and strategic goals. Steered teams to solicit requirements, implement backend changes and to redesign consumer site while reducing annual technology expenditures by 10%. Served as a resource manager for a technology team of consultants and employees. Show less

  • Sogeti
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Project Management Consultant
      • Feb 2010 - Jun 2011

      Served as a business analyst, project, and product manager for online patient health education portals and tools for Medco, a leading prescription drug benefits provider designed to maximize patient compliance with drug therapy as prescribed by their doctors. Provided business analysis and project management services at Medco, a national pharmacy benefit manager. Efforts assisted to reduce over 2.3 million gaps in care for members and lowering call center costs through the implementation of innovative member site functionality. Created business and functional requirement documentation in compliance with CMMI level 3. Reviewed QA test scripts and assisted with QA testing to mitigate project constraints. Assisted in the design of new SharePoint based project management offering for member web technology group. Attended marketing events to promote the Sogeti product offering and to solicit new business for the New York regional office. Show less

  • Prometric
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Project Manager
      • Jun 2005 - Feb 2010

      Responsible for managing domestic and international project teams with up to 30 resources. Provided reporting to and collaborated with directors and vice-presidents. Built and maintained relationships with internal and external customers including Microsoft and FINRA. Offered process and technology support, training and guidance to resources throughout the company. Collaborated with internal teams and external clients to ensure efforts were completed on time and within defined budget parameters. Collaborated with consultants to create Sharepoint based workflow solution. Managed merger/acquisition projects as well as worked with leadership to refine development and delivery processes. Solicited and refined requirements for new enterprise software functionality. Show less

Education

  • Loyola University Maryland
    Master of Business Administration (M.B.A.), Management Information Systems
    2006 - 2008
  • Loyola University Maryland
    Bachelor's Degree, Management Information Systems
    2002 - 2006
  • Seton Hall Preparatory School
    High School, College/University Preparatory and Advanced High School/Secondary Diploma Program
    1998 - 2002

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