Experience

Canon Singapore Pte Ltd

• Singapore
• IT Services and IT Consulting
• 400 - 500 Employee

• Engineer

  • Oct 2011 - Present

  • Managing the workflow of assistant engineers, delegating tasks and creating team schedules. • Ensuring individual tasks, performance and deadlines are met. • Assessing work performance of assistant engineers and identifying areas that needed improvement. • Handle escalated technical issues for in-depth troubleshooting and solutions. • Investigating, diagnosing and solving software and hardware faults. • Provide IT assistance and support to end users (desktop, laptops, printers, networks peripherals and applications) • Installing and configuring hardware, software, systems, networks, printers and scanners • Coordinate with various department to ensure monthly service level targets are met • Interact with internal and/or external escalation groups to resolve complex to technical issues. Show less



Bodegasite Philippines

• Philippines

• Senior Engineer

  • Jan 2011 - Aug 2011

  ww.bodegasite.com.ph | • Planning, designing and implementation of the computer network involving testing, installing and connecting various computers in the networks. • Troubleshooting flaws in software, hardware configuration, and communications equipment, and then fixing problems as they arise. • Monitoring and maximizing network performance. • Analyze and monitor server security and implement patches and fixes to address potential security holes. • Recommend upgrades, patches, and new applications and equipment. • Provide hardware and operating system support for the corporate and field computer systems environment, Windows, Linux, UNIX, and storage. • Develops and maintains professional, personal skills and knowledge of emerging technologies necessary to execute the functions of a Senior Technician. Show less



Ubiconphil Inc

• Philippines

• Senior Engineer

  • Sep 2008 - Nov 2010

  • Troubleshoot and diagnose hardware problems, computer repairs and desktops at home and offices • Perform tasks such as installation, configure, diagnosis, repair and maintenance of computers, network infrastructure, CCTV, and other IT related equipment. • Repairs computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills both on-site and in the repair shop for the purpose of maintaining computer and network equipment in a safe and functional operating condition. • Trains district personnel on the operation of new hardware and/or applications for the purpose of developing and/or updating computer skills • Conduct training and provide technical support to clients. • Perform such other functions as may be authorized by the Technical Manager. Show less



Sharp e-copy III Corporation

• Philippines

• Service Engineer

  • Nov 2005 - Jul 2008

  • Install, configure, maintain, troubleshoot and repair analog and digital multi-functioned photocopiers (with built-in printer, scanner, network connectivity, email and fax function). • Conduct product training and provide technical support to clients. • Provide pre-sales of parts, consumables, system hardware and software for connectivity purposes. • Perform such other functions as may be authorized by the Branch Manager. • Install, configure, maintain, troubleshoot and repair analog and digital multi-functioned photocopiers (with built-in printer, scanner, network connectivity, email and fax function). • Conduct product training and provide technical support to clients. • Provide pre-sales of parts, consumables, system hardware and software for connectivity purposes. • Perform such other functions as may be authorized by the Branch Manager.