Head of People, Engineering

• Oct 2022 - Present

Regional Services Director

• Jul 2019 - Oct 2022

Overall professional services leadership, accountability and management for the NZ region. Responsible for all consulting staff assigned to NZ service delivery. Ensuring long term customer success across all NZ accounts.

Engagement Manager

• Feb 2019 - Jul 2019

Establishing excellent business-to-business relationships and driving customer success initiatives. Responsible for all major NZ projects and supporting significant global projects. Active role in operational excellence through global alignment and team management. Owning all NZ customer engagements and growing the NZ business through key account and delivery strategies.

Project Manager

• Aug 2017 - Feb 2019

Responsible for all NZ project delivery and commercial relationships for ECM implementations and upgrades and BPI projects for corporate, local and central government. Driving pre-sales, estimations and negotiations. Providing PMO support and initiatives to improve on internal methodologies, global best practice and streamlining delivery.

Project Manager

• Mar 2014 - Aug 2017

Project management and relationships for Infrastructure Services, Cloud Enablement, ECM and IM projects for corporate, local and central government. Owning the delivery strategies and negotiations surrounding pre-sales processes. Providing PMO support and initiatives to improve on internal methodologies and reporting.

Solutions Consultant

• Dec 2013 - Oct 2014

Project Manager and Stream Lead for Cloud Solutions and Enablement.Providing consultancy services surrounding MS Office 365 implementations. Specialising in SharePoint Online Architecture and Design, Strategic Consulting, and Project Management. A complex role with end-to-end involvement: from strategic development of Cloud Solutions, pre-sales presentations, solution architecture, and project management through to implementation and support.

Business Analyst

• Jun 2013 - Nov 2013

Business Analyst for ECM and IM projects and Stream Lead for Cloud Solutions. Engaging with business representatives to elicit and translate requirements. Working with the project team to design and develop complex workflows aligned with business process.Developing the MS Office 365 offering to take to market. Creating SharePoint Online demonstrations and solutions to feed into current client information strategies. Establishing SharePoint Online as an emerging business stream within Techtonics. Show less

Business Manager

• Jun 2011 - Jun 2013

Business Manager across two local facilities. Responsibilities included General Operations, ITC Systems, Sales and Marketing, HR Management, and Customer Services. A very diverse and customer centric role with a high calibre clientele and unique challenges to manage and overcome. Business Manager across two local facilities. Responsibilities included General Operations, ITC Systems, Sales and Marketing, HR Management, and Customer Services. A very diverse and customer centric role with a high calibre clientele and unique challenges to manage and overcome.

Operations Manager

• Jun 2008 - Dec 2010

Regional Operations Manager of two health and fitness facilities in Wellington and Porirua. Overseeing all aspects of Customer Services for 3500+ members; including General Operations, ITC Management, Sales and Marketing Support, and Membership Services. A corporate focussed environment with many opportunities to learn and grow as a young professional. Regional Operations Manager of two health and fitness facilities in Wellington and Porirua. Overseeing all aspects of Customer Services for 3500+ members; including General Operations, ITC Management, Sales and Marketing Support, and Membership Services. A corporate focussed environment with many opportunities to learn and grow as a young professional.

Club Manager

• Jan 2006 - Feb 2008

Gaining practical experience while studying both Business and Sport Science. Starting as a volunteer and building knowledge, understanding and trust to become a reliable and confident Club Manager. A great experience with great people helping to support and nurture a young professional. Gaining practical experience while studying both Business and Sport Science. Starting as a volunteer and building knowledge, understanding and trust to become a reliable and confident Club Manager. A great experience with great people helping to support and nurture a young professional.