Experience

Farmley

• India
• Food and Beverage Manufacturing
• 1 - 100 Employee

• CRM Executive

  • Sep 2022 - Present

  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. Operations Exporting and updating the data. Daily reports - Delivery performance report (COD, Paid orders), Daily TAT (courier wise), RTO analysis Weekly reports – Delivery and Dispatch breach, Fake NDR report, stuck order analysis. Monthly reports- Analysis on master complaint sheet and making report related to it. Order cancellation, placing replacement order, placing reverse pickup and co ordinating between department. Show less



MakeMyTrip

• India
• Software Development
• 700 & Above Employee

• Holiday Expert

  • Jan 2020 - Feb 2021

  Assist customer to identify their ideal travel package and help in bookings. Communicating and negotiating the proposals in the best of the company interest. Maintain good relationship with customers. Coordinating with different departments for post-sale process. Assist customer to identify their ideal travel package and help in bookings. Communicating and negotiating the proposals in the best of the company interest. Maintain good relationship with customers. Coordinating with different departments for post-sale process.



numberz

• India
• Financial Services
• 1 - 100 Employee

• Lead Generation Specialist

  • Oct 2017 - Mar 2018

  Generating new sales through outbound cold calls and emails. Understanding customer needs and requirements and communicating brand identity and corporate position. Generating new sales through outbound cold calls and emails. Understanding customer needs and requirements and communicating brand identity and corporate position.



Y2CF Digital Media Limited

• India
• Telecommunications
• 1 - 100 Employee

• Consultant

  • Dec 2013 - May 2014

  Generating Leads through cold call and achieve daily and monthly targets Scheduling meetings, coordinating with operations team, Handling after sale queries of customers and transferring the issue to the respective department. Generating Leads through cold call and achieve daily and monthly targets Scheduling meetings, coordinating with operations team, Handling after sale queries of customers and transferring the issue to the respective department.



TIOL PRIVATE LIMITED

• India
• Legal Services
• 1 - 100 Employee

• Sr. Executive marketing

  • Oct 2010 - Dec 2013

  Handling Renewal and fresh Clients. Increasing revenue per Existing Client. Sending Proposals, Order Processing and Payment Follow-ups. Create strong business relationships with customers. Generating referrals for incubations & others. Handling Renewal and fresh Clients. Increasing revenue per Existing Client. Sending Proposals, Order Processing and Payment Follow-ups. Create strong business relationships with customers. Generating referrals for incubations & others.