Integration and Support Engineer

• Oct 2019 - Present

Test Analyst

• Feb 2019 - Oct 2019

Managed Services Engineer

• Jul 2017 - Jan 2019

• Responsible for Managed Services of VIVA Kuwait-Telecom Provider. • Interact with Customer & Project Manager to understand project requirements. • Responsible for maintenance and troubleshooting software in the Linux environment and daily monitoring of the nodes and creating SQL scripts for monitoring on Oracle 12c db. • Responsible for preparation & configuration of usage reports to the customer as per the requirement by configuring it in the reporting server and ensuring correct data is extracted from the CDR’s. • Implementation of new change request for the network & the services provided. • Responsible for troubleshooting issues/degradation reported by customer/raised by NOC, working closely with the R&D in case of software related bugs. • Responsible for upgrading the server from old software version to latest version and enabling the features as per the latest release. • Being the change request manager for customer (VIVA Kuwait) responsible for tracking all the activities (upgradation, monitoring, troubleshooting, implementation of new features) performed/ planned in future • Responsible for handling tickets raised by VIVA Front Office team in the issue tracker and providing resolution to the issues faced. • Responsible for identifying and analyzing the network & propose features/ solutions to VIVA for enhancing existing network for improved telecommunication services. Systems: Symsoft consolidated SMSC & USSD server, IDS Reporting server, Oracle 12c Technical Skills: • SMSC/USSD, SMS FW, USSD/SMS Menu server • Operating Systems: RHEL 4.x • Remote Access Tools: Putty, WinSCP, Wireshark, SecureCRT, X-shell, SQL Developer, SQL plus • Virtualization: VMware (Linux) • Ansible • Languages: SQL (Basic), C & C++(Basic) • Scripting: Bash scripting (Basic) • Database: TimesTen, Oracle 11i (Elementary level knowledge), Oracle 12c • Practical Concepts: USSD, SMSC, SMPP, IVR, SS7, SIGTRAN, CIP/IP, PCRF, PCEF, Online Charging system(OCS), VAS services Show less

Senior Solution Integrator-BSS

• Jan 2011 - Jul 2016

• Interact with Customer/operator team, Solution Architect & Project Manager to understand their requirements. • Study solution document or SoW, prepare MOP & implement solution within agreed time frame (SLA/WLA). • Testing, troubleshooting and operations and maintenance of Ericsson Charging System Applications. • Application (SDP/AIR/CS-NMT) installation, upgrade, migration and Business configuration. • New feature implementation in Ericsson Charging System (CS3.0, CS 4.0 and CS 5.0) • Worked on Ericsson solutions like Mobile Broadband Charging. • Business Configuration Development for packages or bundles • OS Installations & Upgrades (Linux & Solaris). • Configuration Changes and Network Integrations as per customer requirements. • Subscriber load balancing. Systems: • Ericsson Charging Systems (3.0, 4.0, 5.0) SDP, AIR, VS,CCN & CS-NMT Technical Skills: • Ericsson IN Architecture, Functions and Capabilities • Understanding of Telecommunications Architecture (IN Flow) • Operating Systems: RHEL 4.x, RHEL 5.x, Solaris 9 & 10 • Protocols: CS1+, CAP v1, CAP v2, CAP v3, SCAP v1, SCAP v2, XML/RPC, CAI, TCP/IP, UDP, SMPP, SNMP, SS7, XML/HTTP, Gy, Esy, Gx • Hardware: V440, E2900, T5200, T2000, X4270, HP DL360 • Remote Access Tools: Putty, WinSCP, Wireshark, SecureCRT, X-shell, SQL Developer, SQL plus • Virtualization: VMware (Linux & Solaris) • Languages: SQL , C & C++(Basic) • Scripting: Bash scripting (Basic) • Database: TimesTen, Oracle 11i (Elementary level knowledge) • MS-Suite: MS-Power Point, MS-Excel & MS-Word • CS features: PAM, Shared Account, Composite Dedicated account, Timer Offer, Offer driven Rating, UC/UT, DDS, Gy Service charging etc. Show less

Technical Support

• Jul 2010 - Nov 2010