Senior Project Manager

• Jun 2020 - Present

Healthcare Consultant

• Apr 2020 - Jun 2020

Senior Client Project Manager

• Nov 2017 - Mar 2020

• Responsible for healthcare technology implementations • Responsible for leading project teams through the entire project lifecycle by defining business objectives, scope, requirements, project execution and close-down.• Responsible for the development of project timelines, effectively managing change control and working with the business to define new and changing processes required to support project goals.• Able to partner with technology to ensure understanding of business needs and track development• Accountable for project budgets and effectively communicate project status to senior management and clients.• Able to align projects with organizational strategies and plans.• Manage project scope, including project deliverables, timelines, client responsibilities and expectations, to pre-defined project financials• Manage several work streams under the project including provider engagement, technology, governance, value based contracts etc.• Facilitate multi team meeting (contractors, quality assurance, data analyst etc) and document action items• Manage migration of existing customers to Cerner technology platform• Used Smartsheet for all document management and Project Plans • Mentoring other Project Management Staff on PMO

Senior Implementation Consultant

• Mar 2017 - Sep 2017

• Manage Medicaid Data Connections project for North Carolina Health Information Exchange authority to onboard all participants providing care to Medicaid population to the exchange. • Develop, maintain, and manage the individual project plan for each client implementation, providing a framework for the proactive and successful management of issues, risks, and deliverables.• Manage client and team communication in Jira• Manage several work streams and develop strategies for on-boarding hospitals, physician practices, EMR vendors, behavior health facilities, health exchange, and other HIEs in the state. • Manage project budget and approve team/contractor hours• Capture and track program metrics and perform analysis.

Sr. Implementation Manager

• May 2014 - Feb 2017

• Manage technical and project relations for Georgia Health Information Exchange Program• Develop, maintain, and manage the individual project plan for each client implementation, providing a framework for the proactive and successful management of issues, risks, and deliverables.• Prepare regular status reports and facilitate status meetings with Georgia Health Information Exchange Authority. • Proactively identify and facilitate resolution of project issues affecting timeline or quality of implementation. Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate issues• Manage client expectations, project scope, including project deliverables, timelines, risks, to pre-defined project financials• Facilitate multi team meeting (contractors, quality assurance, data analyst etc) and document action items. Manage client and team communication in Sharepoint• Create standard operating plans (SOPs) for Truven PMO• Manage project closure initiatives, such as client satisfaction survey and closure analysis.• Document and archive project activities, deliverables, tools and findings for future projects

Clinical Informaticist/Implementation Manager

• Jan 2011 - May 2014

Responsible for leading a team to implement clinical ACO solution and also meet requirements for BeaconLink program. Manage a team to build interfaces with payers, labs, hospitals. Provide quality improvement consultation through user friendly reports. Provide project management skills for meeting complex deliverarbles cross-functionally. Provide detailed knowledge of IHE standards and protocols (HL7) and the informatics components which enable meaningful health information exchange (LOINC coding, etc).

Clinical Informaticist/ Project Manager

• Jan 2009 - Dec 2010

Creating disease identification rules based on HEDIS and PQRI. Updating measures library, consulting with clients on quality improvement, Product manager for CMS Incentives Program such as PQRI, eRx.Build and maintain DocSite's library of condition/measure sets that meet current evidence-based medicine and quality standards based on BTE (Bridges to Excellence), HEDIS, NCQA, and PQRI etc.Build and maintain disease identification functional specificationsProvide consultative services to customers on workflow processes and using data for quality improvementTranslate clinical guidelines into point-of-care data collection measures.

Project Manager

• Aug 2004 - Jan 2009

Manage a $ 2 million federal Quality Improvement Organization (QIO) contract for NC hospitals and successfully fulfilled the requirements by showing 25% improvement in quality of care provided to Medicare patients with heart attack, pneumonia, and surgeries among participating North Carolina hospitalsSupervise 3 employees and managed a diverse team of 2 physicians, 2 analysts, and 2 nursesCoordinate project activities between North and South Carolina teamsWrite response to CMS request for proposalDevelop business plan for new consulting servicesResponsible for planning, implementing, and evaluating various clinical quality improvement projects related to surgical, heart attack, heart failure, and pneumonia Consult and coach administrators and physicians on patient safety survey and readiness assessment for Healthcare Information TechnologyDevelop a web tool for data collection and project resources for hospitals Develop a template for quarterly progress report and send it to hospitals administrationResponsible for developing newsletter and marketing material for hospitalsFacilitate teleconferences, educational webex seminars, networking within hospitals and present information during on-site visit with hospitalsCollaborate with the hospital association and other stakeholders to reduce duplication of efforts in the state and achieve hospital quality improvement goalsEstablish a program for CME and CEU credits for participation in quality improvement projectsInitiate a group of physician champions in NC hospitals and provide quality improvement support

Administrative Resident

• Mar 2003 - May 2004

Performed Operational Assessment of Rehabilitation, Radiology, and Textile Services with 'Premier Inc.' consultantsPerformed Data Analysis for Certificate of Need Application for MRI unit and Emergency DepartmentHeaded a Performance Improvement Team for Medication Administration Error PreventionEducated department directors on JCAHO's Tracer Methodology and State Record Retention Manual requirementsDeveloped a Request For Proposal for Architectural firms Performed Operational Assessment of Rehabilitation, Radiology, and Textile Services with 'Premier Inc.' consultantsPerformed Data Analysis for Certificate of Need Application for MRI unit and Emergency DepartmentHeaded a Performance Improvement Team for Medication Administration Error PreventionEducated department directors on JCAHO's Tracer Methodology and State Record Retention Manual requirementsDeveloped a Request For Proposal for Architectural firms