Director - HR

• Feb 2023 - Present

Head of HR & Operations Noida

• Mar 2014 - Jan 2023

Organization Strategic Planning & Growth Management- A key member of the Leadership responsible for conceptualizing strategic initiatives for all development centers of about 1000+ employees and managing the function of Strategic HR Business Partner, Talent Acquisition, and Learning & Development Business and Workforce Management- Being a key member of the business council answered questions like – are we sales pipeline ready, what effect will the labor laws/ socio-political atmosphere have on our workforce etcPeople Management- Led the end-to-end employee life cycle and served as a senior member of the Workplace harassment redressal committee as well as the D&I and grievance council Performance Metrics- Developed metrics and utilized analytics & tools to provide high-quality, timely, and actionable information Organizational Planning and Stakeholder Management- Created the HR organization through short- and medium-term plans and broadened the company image by brand-building initiatives in collaboration with external brand partners Compliance Management- Administered the entire appraisal process, bonus, and wage increases and ensured legal & statutory complianceEmployee Policy- Created new policies for enhancing the efficiency of employees through benchmarking studies.Training & Development- Developed a robust geographical BCP and a knowledge BCPTalent Management- Enhanced the business by handling talent pipeline based on the results of RFPs, lead management, and bottom-line accountability of all non-sales functions Risk Analysis & Management- Conducting pattern recognition and trend analysis to identify & manage risk. Formulating policies & procedures for risk management & mitigation.Policy Formulation- Created policies and initiatives aligned with the overall business strategy and was accountable for closing reports, budgets, accounts, and commentaries. Ensured adherence to policies by introducing policy audit sheets. Show less

AGM Operations

• Mar 2014 - Mar 2014

AVP - HR Operations and Procurement

• Jan 2011 - Nov 2013

Contributed to the process by managing Human Resources & Procurement Operations for existing schools and offering end-to-end delivery for new schools. Adopted strategic initiatives towards formulating and monitoring workload & ensured the maintenance of performance appraisal cycle Business Operations- Developed departmental policies, goals, objectives & procedures, and dashboards for identifying key performance indicators HR Operations- Created HR & Operations AOP and managed performance to the budget Process Enhancement- Worked towards process enhancement by transitioning to a centralized system from a decentralized setup Inducted schools in the HO HR environment as opposed to being standalone entities ERP Management- Moved from a manual process to an ERP environment Institutional Operations- Ensured smooth functioning of end-to-end school operations and made sure compliance are applicable GAP Analysis and rectification- Established relationships with JV partners, enhanced the process by conducting GAP analysis to arrest revenue leakage and developed a road map for the “to be” process Budgeting- Managed budget accuracy to minimize variance and liaised with marketing to forecast volumes and devise forecasts using trend analysis Business Strategy Formulation- Bestowed with the responsibility of implementing key procurement / alternate sourcing strategies for contingency plans and ensuring that plans are aligned with the project as well as the production/project / operational requirements Led improvements in cost/participant metrics and conducted cost/benefit analysis Vendor Management- Established vendor relationships across segments and improved service levels while ensuring expense control Show less

Service Manager - HRO Operations

• Jan 2007 - Jan 2011

Assistant Manager - Operations

• Dec 2003 - Dec 2006

Manager - Taxation & Accounts

• May 1999 - Oct 2003

Trainee

• May 1995 - May 1998