Experience

SAP NS2

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Chief Customer Officer

  • Nov 2022 - Present

  Newtown Square, Pennsylvania, United States Helping customers with FedRAMP, ITAR, and IL4 requirements move their SAP solutions to the cloud.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Principal Software Engineering Manager – Microsoft Federal Platform

  • Jun 2022 - Nov 2022

  United States Responsible for creating a NorthStar architecture for SAP RISE on Azure for US Government



SAP NS2

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Vice President - Customer Success NS2 Cloud & NS2 Cloud in Country

  • Jan 2022 - Jun 2022

  Responsibilities included management of the NS2 Secure Cloud team that drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation.

• Head of Premium Engagements

  • Apr 2020 - Jan 2022

  LoB ownership of Secure MaxAttention for the US Regulated Industry. Responsibilities included customer delivery, management of the SAP NS2 front office team, and P&L. SAP MaxAttention helps SAP customers master their business and IT challenges and drive trans-formations such as moving to SAP S/4HANA®, transitioning to the cloud, or leveraging data analytics.

• Vice President

  • Jan 2018 - Apr 2020

  Newtown Square, Pennsylvania Responsibilities included management of Sybase and Federal Financials Application Innovation Service (AIS) teams. As part of the Products & Innovation team, AIS is responsible for the support and maintenance of SAP customers.

• Director - Innovation & IT Planning Team

  • Jul 2016 - Jan 2018

  Newtown Square, Pennsylvania To drive customer business innovation in the following digital core portfolios areas: Run Simple (Operations), Analytics (Insight), Platform (Technology), and User Experience (UI).

• Engagement Manager

  • Sep 2014 - Jun 2016

  Newtown Square Management of Overall Engagement Activities for MaxSecure Contracts. Provide support in the areas of Service Delivery and Escalation procedures Establishing relationships with both the internal account team as well as the customer executive sponsor/team

• Technical Quality Manager

  • Feb 2014 - Sep 2014

  Greater New York City Area Manage MaxSecure program for Finanical Industries - including Smart Financials, ECS, GL, BW and BPC Manage Run SAP Like A Factory initiative Other Responsibilities: Supply Chain Management Support for National Security Services MaxSecure customers including DP, SNP, PP/DS and GATP including IS-Mill.



SAP

• Germany
• Software Development
• 700 & Above Employee

• Support Architect

  • Jul 2010 - Jan 2014

  Newtown Square Architect for following customers: largest GATP by volume (pharmaceutical distribution), largest SPP customer by product location (Public Sector), largest IS-MILL-SCM customer in US, largest AFS-SCM (new design for 7.02), and largest customer of single new product introduction with GATP (High Tech IBU). Extensive onsite international support (Mexico, Brazil, New Zealand, Singapore, and China) including DP, SNP, GATP, MSP, SPP and liveCache technology innovation.

• Lead Support Engineer

  • Jan 2008 - Jul 2010

  Newtown Square PA Ramp-Up support GATP-Interchangeability functionality (IS-Aero), provided design/support for largest AFS-SCM Integration customer, Critical support of SNP-TLB and deployment functionality upgrade support SCM 5.0/5.1 to SCM 7.0, liveCache Application (LCApps) design recommendations (DP, CTM, GATP) for enhanced scalability, application redesigns for high volume customers, GATP and BOP enhancements for customers with large requirements.

• Senior Support Engineer II

  • May 2006 - Jan 2008

  Newtown Square PA Led scalability testing for SCM-APO-GATP on SCM 4.1 and SCM 5.0, liveCache scalability design for largeCTM and GATP customers, Performance and design for GATP rules based and product allocation functionality, critical support of PP/DS block planning implementation, SCM upgrade support for SCM 5.0

• Senior Support Engineer I

  • May 2004 - May 2006

  Newtown Square PA Provided customer support for the SAP SCM support group in the US. Analyzed and resolved SCM software problems related to SAP DP, SNP, ICH (now SNC), BW extraction, liveCache and CIF. Resolved customer problems by verifying configuration, analyzing short dumps, debugging ABAP programs and performing SQL trace analysis.