Experience

BTCO Inc.

• United States
• Information Services
• 1 - 100 Employee

• President

  • Nov 2016 - Present

  Responsible for the strategy and development of BTCO’s Document Imaging, Mail room Operations, and Precise Tolerance Printing lines of business. Additionally, my job is to foster a culture of teamwork resulting in superior results for our customers.

• Vice President of Operations

  • Oct 2014 - Oct 2016

  The Vice President-Operations (VPOps) VPOps also takes an active daily role in setting and implementing corporate strategies and ensuring that the company operations are following the process, procedures and policies for the best customer outcome while protecting the company’s financial viability. Anticipating future company needs and identifies proactive solutions by leading support staff in the definition, planning and implementation of additions, deletions and major modifications to the company physical plant, support equipment and personnel. Also called upon to evaluate prospective projects and task orders and to provide input into the steps to accomplish the tasks asked by prospective customers, the economies and/or efficiencies that technology might provide within those tasks and a review of any changes that might have to be made within BTCO to accomplish new contract tasks.

• IT Director

  • Sep 2005 - Oct 2014

  Responsible for the management of all facets of daily computer operations operations. Provided quality desktop support, reliable remote access, regular data backups and high performance / high availability networked resources and high-speed scanning equipment.Key Achievements:• Key member of team responsible for implementing new high-accuracy plotting line of business.• Championed and implemented electronic based timekeeping in an effort to increase accuracy and productivity.• Maintained 99.9 percent availability of networked resources.• Developed custom applications to enhance indexing operations and to improve quality control.• Implemented process improvements to ensure that workflow was maintained and enhance project visibility.• Developed stoplight reporting system used to analyze scanning rates and man-hour utilization.



Cerebral Palsy Research Foundation

• United States
• Research Services
• 1 - 100 Employee

• IT Director

  • Oct 2009 - Oct 2014

  Plan and implement additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with organizational leadership. Anticipate future network needs and identify proactive solutions. Oversee all IT-related purchasing and budget usage; work with accounting to develop budgets.Key Achievements:• Shifted organizational IT culture from a culture of break-fix to one built around Security, Stability and Standardization.• Champions change and effectively manages the implementation of new ideas• Developed new operations plans, policies, procedures, and plans while ensuring their consistency with the overall company goals and objectives.• Communicates effectively with internal clients to identify needs and evaluate alternative business solutions and strategies. • Continually defines ways to increase internal client satisfaction and deepen client relationships.



Choice Solutions

• Egypt
• Information Technology & Services
• 1 - 100 Employee

• Director of Server Operations

  • Apr 2000 - Jul 2005

  Responsible for the management of all facets of Data-Center operations. Provided quality desktop support, reliable remote access, regular data backups and high performance / high availability networked resources. Implemented open source monitoring and management tools to ensure compliance with service level agreements (SLA's).Key Achievements:• Successfully moved client data center in entirety with minimal downtime and complete data retention.• Explored technology trends and levied new products to improve client services and expand company offerings.• Developed a strong rapport with co-workers and mentored fellow engineers in technical guidance and problem resolution.• Analyzed and identified system flaws and implemented current technologies to strengthen system security. • Evaluated reoccurring issues and consulted with management to design and implement appropriate training for continued data center improvement.• Experimented with new technologies and routines to increase productivity and processing efficiency.• Successful in migrating entire networking infrastructure for a corporation and 5 subsidiary companies. This migration was from Novell / GroupWise to Microsoft Windows 2003 / Microsoft Exchange Server 2003. Project was committed to limiting end user impact. Plan objectives indicated that no single business unit would be affected in more than one service area (e.g. email, printing, ERP, line of business application) or that any service area could be down across all companies at any time. The initial 90 day project timeline was escalated based on successful completion of the first company. The total project was completed one month ahead of schedule, in full compliance of plan objectives, with 100% data migration and full end-user approval.



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Senior Systems Analyst

  • Aug 1988 - Jan 2000

  Key Achievements:Systems / Network Administrator• Managed overall Network Connectivity and Operations.• Ensured reliable network availability for remote users utilizing WinNT Terminal Server, Virtual Motion Remote Access Server and Citrix WinFrame.• Supported Network operations of WAN including 200 Frame Relay connections.• Selected as a member of the Automation Steering Committee as a Subject Matter Expert of design and implementation with a focus on capacity planning, server clustering and network load balancing.• Awarded Meritorious Service Medal for outstanding performance resolving major system issues.Systems Support Division Manager / Senior Programmer Analyst• Implemented a help ticket / trouble ticket process and solutions database.• Coordinated user and staff training.• Supported over 3700 computers to include servers, workstations, desktops, laptops and handheld devices.• Responsibilities included supporting off-the-shelf applications as well as internally developed software.Y2K Project Manager / Total Asset Inventory Manager• Managed Y2K compliance and implemented Total Asset Inventory system to include hardware and software across a six-state region comprising over 200 locations and 3700 nodes.• Awarded Meritorious Service Medal upon project completion.Web / Database Administrator• Developed Corporate WEB / Intranet site, merging several non-standard databases and applications resulting in consolidated information and enterprise wide visibility of project status, personnel, training and equipment.• Awarded Meritorious Service Medal for software system design and implementation.