Senior Associate - Senior Desktop Engineer

• Nov 2015 - Present

-Exchange Online: built custom powershell scripts to manage mailbox migrations from on-premise to hybrid -O365/M365: build custom powershell scripts for managing user accounts and licensing -Ms Endpoint Manager/Intune: configure SCCM to Intune, migrate systems to Intune for software deployments, windows updates -LanDesk administrator -ESET administrator -MDT 2012 administrator -SCCM 2007 administrator for patching -SCCM 2012: Designed and implemented. Consolidated MDT, Landesk and SCCM 2007 into SCCM 2012 for all desktops and servers. Created new custom OSD within SCCM 2012 for the Help Desk. Trained Help Desk team on how to use SCCM 2012 collections, queries, software packaging, and imaging. -Active Directory: Account administration. Created an interactive powershell script for the Help Desk to use when terminating accounts . -Exchange: account administration through the console and powershell. -Powershell: Created interactive powershell scripts for the Help Desk to use for the common day-to-day tasks. -ESET Upgrade: Upgraded server to the latest version. Upgraded all desktop clients. -Mentor/train Help Desk team in endpoint troubleshooting, SCCM, ESET, scripting (powershell, vb, batch) -Escalation point for Help Desk -VIP support/Trade Floor support Show less

Endpoint Engineer

• Oct 2015 - Nov 2015

Endpoint Management Analyst, PC Archictecture and Deployment

• Oct 2013 - Oct 2015

-Group Policy administrator -Print Management administrator: managing printers and drivers for approximately 2200 printers at about 400+ locations, spanning about 160 different printer models and drivers, on about 70 print servers, build print servers, create scripts for cleaning print drivers and queues -SCCM administrator: creating packages, advertisements, collections, branch DPs, boundaries, creating queries -WSUS Administrator: review monthly patches for approval, testing patches, deploying patches, remediating patches -McAfee ePO Administrator: built, documented server build, deploy agents, remediate issues with agent deployments (agent, VSE, EEPC) -Domain Migration: managed endpoint migration to a new domain, prep systems for migration -Manage Acquisitions/Divestitures for PC Architecture and Deployment team: deploy/decommission desktop/laptops, printers, SCCM DPs/BDPs, group policy drive mapping and printer mapping Show less

Endpoint Management Analyst

• Oct 2013 - Aug 2015

-Group Policy administrator-Print Management administrator: managing printers and drivers for approximately 2200 printers at about 400+ locations, spanning about 160 different printer models and drivers, on about 70 print servers, build print servers, create scripts for cleaning print drivers and queues-SCCM administrator: creating packages, advertisements, collections, branch DPs, boundaries, creating queries-WSUS Administrator: review monthly patches for approval, testing patches, deploying patches, remediating patches-McAfee ePO Administrator: built, documented server build, deploy agents, remediate issues with agent deployments (agent, VSE, EEPC)-Domain Migration: managed endpoint migration to a new domain, prep systems for migration-Manage Acquisitions/Divestitures for PC Architecture and Deployment team: deploy/decommission desktop/laptops, printers, SCCM DPs/BDPs, group policy drive mapping and printer mapping Show less

IT Specialist L2

• Feb 2012 - Oct 2013

-Escalation point to Level 1 techs-Mentor/train Level 1 techs-Mentor/train fellow Level 2 techs-VIP Supporti-Blackberry support specialist -BES administrator-iPhone support-Create/maintain documentation for Level 1&2 techs along with end user documentation -Support Juniper VPN and RSA Authentication Manager-Account administration using Active Directory and an internal Sharepoint IT Admin Tool-Account administrator for multiple healthcare applications (Matrix, Pathlinks, PeopleSoft, etc.), Accounting applications (Yardi Voyager, Yardi Payscan, Expense Anywhere) and Hotel applications (Opera, DSTAT, Sage Workspace, Sage ACT! Pro, Guestware) Show less

Endpoint Management Analyst

• Oct 2013 - Oct 2014

-Group Policy administrator -Print Management administrator: managing printers and drivers for approximately 2200 printers at about 400+ locations, spanning about 160 different printer models and drivers, on about 70 print servers, build print servers, create scripts for cleaning print drivers and queues -SCCM administrator: creating packages, advertisements, collections, branch DPs, boundaries, creating queries -WSUS Administrator: review monthly patches for approval, testing patches, deploying patches, remediating patches -McAfee ePO Administrator: built, documented server build, deploy agents, remediate issues with agent deployments (agent, VSE, EEPC) -Manage Acquisitions/Divestitures for PC Architecture and Deployment team: deploy/decommission desktop/laptops, printers, SCCM DPs/BDPs, group policy drive mapping and printer mapping Show less

IT Specialist L2

• Oct 2009 - Oct 2013

-Escalation point to Level 1 techs -Mentor/train Level 1 techs -Mentor/train fellow Level 2 techs -VIP Support -Blackberry support specialist -BES administrator -iPhone support -Create/maintain documentation for Level 1&2 techs along with end user documentation -Support Juniper VPN and RSA Authentication Manager -Account administration using Active Directory and an internal Sharepoint IT Admin Tool -Account administrator for multiple healthcare applications (Matrix, Pathlinks, PeopleSoft, etc.), Accounting applications (Yardi Voyager, Yardi Payscan, Expense Anywhere) and Hotel applications (Opera, DSTAT, Sage Workspace, Sage ACT! Pro, Guestware) Show less

IT Specialist L2

• Oct 2009 - Oct 2013

-Escalation point to Level 1 techs -Mentor/train Level 1 techs -Mentor/train fellow Level 2 techs -VIP Supporti -Blackberry support specialist -BES administrator -iPhone support -Create/maintain documentation for Level 1&2 techs along with end user documentation -Support Juniper VPN and RSA Authentication Manager -Account administration using Active Directory and an internal Sharepoint IT Admin Tool -Account administrator for multiple healthcare applications (Matrix, Pathlinks, PeopleSoft, etc.), Accounting applications (Yardi Voyager, Yardi Payscan, Expense Anywhere) and Hotel applications (Opera, DSTAT, Sage Workspace, Sage ACT! Pro, Guestware) Show less

Corporate Desktop Support Analyst

• Feb 2011 - Mar 2013

-VIP Support the owners of the company and its board members -side projects at the owners house -Group Policy for the printers on site along with installing printers on print server, aproximately 80 -set up and configure printers and desktops -office moves -cabling: connecting patch panel to switch to activate wall jacks -day-to-day issues for Office 2003/2007/2010 and websites -Conference Room cabling - dismantle/reconnect all the cables (A/V, HDMI, Cisco video conference system, networking, VGA) -Blackberry, iPhone, iPad support -Support Dell latitude models, Dell Optiplex SFF models, HP EliteBook models, HP DC7400-8100 models, Apple MacBook Show less

IT Specialist L1

• Jan 2008 - Oct 2009

-Phone/Email Support -Troubleshoot Printers (connectivity, uninstall/reinstall) -Active Directory (basic - password resets and unlock accounts) -web site troubleshooting and connectivity -Troubleshoot computer connectivity and slowness issues -Account admin for all of the in-house health care apps -Mentor/train other Level 1 techs -Phone/Email Support -Troubleshoot Printers (connectivity, uninstall/reinstall) -Active Directory (basic - password resets and unlock accounts) -web site troubleshooting and connectivity -Troubleshoot computer connectivity and slowness issues -Account admin for all of the in-house health care apps -Mentor/train other Level 1 techs

IT Specialist L1

• Jan 2008 - Oct 2009

IT Specialist L1

• Aug 2007 - Jan 2008

Contracted to REIT Management and Research, LLC -Phone/Email Support -Troubleshoot Printers (connectivity, uninstall/reinstall) -Active Directory (basic - password resets and unlock accounts) -web site troubleshooting and connectivity -Troubleshoot computer connectivity and slowness issues Contracted to REIT Management and Research, LLC -Phone/Email Support -Troubleshoot Printers (connectivity, uninstall/reinstall) -Active Directory (basic - password resets and unlock accounts) -web site troubleshooting and connectivity -Troubleshoot computer connectivity and slowness issues