Sales / technician

• Jun 2021 - Present

Sales Support Technician

• Feb 2021 - Present

• Provides exceptional customer service by clarifying complaints and queries, identifying and delivering groundbreaking solutions to problems, referring customer's issues to the appropriate desk to ensure a quick resolution, and following up via mail, telephone, and in-person communication.• Ensures optimum performance of equipment by examining and testing equipment alongside providing solutions to equipment problems; assists with installation and utilization of suppression, extinguishers, and emergency lighting.• Assists with the placement of an order, receiving payment information, and other vital information such as an address, phone, name, etc. • Surpasses sales target by efficiently adopting various sales techniques to boost sales; also leveraged on personal knowledge of products to increase customers.

Fire Suppression Supervisor

• May 2019 - Apr 2021

• Ensured the maintenance and installation of the system comply with the manufacture and NFPA codes and standards; also installed and repaired all make fire suppression systems, fire extinguishers, and emergency lightening. • Inspected property to determine the fire suppression system that will be effective for protection against hazards; inspected fire alarm equipment to assess performance, also replaced defective components.• Improved team members' performance by organizing training to update knowledge and hone the skills of employees.• Generated and presented comprehensive reports on installations, repairs, issues, replacements, and actions taken, including information on administrative activities.• Frequently carried out maintenance of firefighting equipment; also drafted proposals for repair and replacement of equipment; tested the operation of new firefighter equipment to ensure effectiveness.

Fire Suppression Supervisor

• Jan 2017 - May 2019

• Prevented fire outbreak by establishing fire safety procedures that align with federal, state, and local fire codes, rules and regulations; installed fire suppression systems and carried out regular maintenance of firefighting equipment to efficiently handle emergencies.• Promoted exceptional customer service by meeting the needs of clients; also enlightened clients on usage and maintenance procedures of equipment.• Utilize computer software to keep a proper record of employee data, reports, and equipment for accountability and easy retrieval; Instrumental in executing daily operations, facilitating policy and procedural authoring and review, including employee administrative disciplinary actions and promotions.• Provided advisory services to architects, property owners, and engineers regarding fire safety; also inspected properties to determine compliance with state fire codes and regulations.• Coordinated activities of team members by assigning members to sites, scheduling work assignments and supervising the operations of team members; investigated the installations of equipment to ensured proper performance of tasks.

Fire suppression installer

• Mar 2001 - Jan 2017

• Inspected, tested, maintained, and repaired fire extinguishers, emergency lights, suppression systems etc.; also recommended and helped with replacement of firefighter equipment.• Utilized computer software to prepare reports on inspections, repairs, replacements, installations, and recommendations; supervised team to ensure completion of assigned jobs.• Achieved optimum customer satisfaction by answering questions, resolving problems, referring customers to the appropriate personnel, following up on issues promptly; worked in compliance with the Company’s safety policies.• Ensured proper performance of equipment by adhering to each piece of equipment; trained customers on safety measures for the equipment.

Installer

• Apr 2013 - Apr 2015

• Correctly installed equipment in adherence with stated requirements, environmental features, and clients’ requests; enhanced equipment functionality by proposing repairs and replacement.• Provided advisory services to clients on maintenance procedures; also determined equipment performance by testing and troubleshooting problems.• Carried out extensive maintenance of equipment also repaired and replaced equipment components, took proper record of stock.• Installed and inspected fire suppression systems for restaurants, paint booths, and clean agents; also examined and recharged fire extinguishers.

Installation Technician

• Mar 1987 - Aug 2001