Rich Motherwell

Reservations Supervisor at Hilton Reservations Worldwide
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Contact Information
us****@****om
(386) 825-5501
Location
Fort Worth, Texas, United States, US
Languages
  • English -
Skills

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Credentials

  • Working with Upset Customers
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Project Management
    Cornell University
    Apr, 2019
    - Nov, 2024

Experience

  • Hilton Reservations Worldwide
    • Hospitality
    • 100 - 200 Employee
    • Reservations Supervisor
      • Sep 2010 - Present

      Maximize company revenue by developing a virtual team of up to 45 agents to consistently exceed aggressive sales goals. Create innovative programs to reach the highest levels of virtual team engagement. Use situational leadership to coach lower performing team members to become company leaders. Collaborate on ad hoc projects with various department leaders to contribute to the greater success of the organization as a whole. Accomplishments include: • Creating opportunities with excellence by consistently exceeding company key performance indicators every month. • Building a team atmosphere where sales specialists feel comfortable and can flourish, including a team with the most all-quarter CTE winners and the reservations sales person of the year. Show less

  • Jitter Bean Coffee Co
    • United States
    • Chemical Manufacturing
    • 1 - 100 Employee
    • Franchise Owner
      • May 2008 - Nov 2013

      Research and create an ambitious business model for a startup specialty coffee shop. Collaborate with industry experts, contractors, city officials and financiers to achieve milestone objectives. Adapt to constantly changing environment to meet target opening deadline. Develop and implement marketing plan that included, customer loyalty program, company branding and visual merchandising. Managed training and development as well as employee relations. Developed and maintained a monthly budget to attain business financial goals. Accomplishments include: • Opened the first specialty drive-thru coffee shop in North Tarrant County, Texas. • Achieved top rating for Yelp review above all other coffee shops in the local area. Show less

  • Villas Of Distinction
    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Business Development Manager
      • Nov 2002 - May 2008

      Develop and execute successful, regional sales and marketing plan. Responsible for achieving revenue goals, developing new markets and increasing sales through new and repeat business, contract negotiation, and follow through of all new and repeat business. Identify, negotiate and manage strategic relationships with industry partners to implement business development initiatives. Worked with a wide degree of creativity and latitude using my experience and judgment to innovate and accomplish my goals. Show less

  • Legacy Marketing Group
    • United States
    • Insurance
    • 1 - 100 Employee
    • Marketing Trainer
      • Nov 1996 - Nov 2002

      Increase company sales through training Symposiums. Project Management including designing and developing training curriculum, new product specification analysis, PowerPoint development, and coordination of collateral materials for Producer Sales Symposium, New Wholesaler meetings and Key Office Personnel training. Program analysis and reporting; utilizing and developing reporting tools to track training effectiveness. Training facilitation for Producers, Wholesalers and Marketing Field Support team. Show less

  • Creative Leisure
    • Travel Arrangements
    • 1 - 100 Employee
    • Customer Service Manager
      • Nov 1990 - Nov 1996

      Assist travelers in crisis to maintain the highest level of customer service and provide an exceptional vacation experience. Coordinate between clients, travel agents, and industry suppliers to satisfy customer complaints during and after travel. Correspond and negotiate with industry suppliers to rectify grievances and compensate travelers appropriately. Process refunds and correspond with passengers and travel agents regarding the outcome. Maintain contract files. Create and update all logs and reports for executive management. Create and implement company customer service policies. Create and maintain data base of industry suppliers. Show less

Education

  • WGU Texas
    Bachelor of Business Administration (B.B.A.), BS Business Sales Management
    2014 - 2016

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