Imaging Service Engineer

• Mar 2021 - Present

Work at client location: Texas Health Resources, Fort Worth, Tx.Applicable understanding of network and computer hardware. Ability to understand operational procedures, test procedures, and project management. Ability to perform detailed work and multitasking, and the ability to document all work performed according to establish policy and procedures. Detailed-oriented and have strong organization skills. Maintain working relationships and networking with end-users of medical devices and vendors.Technical Service • Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on complex and intricate imaging equipment • Repair, install and calibrate complex and intricate imaging equipment • Inform lead of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns • Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery • Maintain imaging expertise through ongoing training and education • Assist with Service Operations Special Projects as assignedRegulatory Compliance • Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance (PA) schedules, nomenclature, and service history • Adheres to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures • Responsible for ensuring all service and documentation is complete, timely, and accurate.Account Relationship Management • Build and maintain customer relationships • Discuss equipment status and functionality with clinicians • Adheres to the Mission, Vision, and Values of the organization(s) served. • Provide a positive representation of HTM services by integrating the core values into job performance.

Information Technology Specialist

• Jun 2020 - Mar 2021

Information Technology Specialist at Cabaness and Zimbro, Inc. Repair and configure computer systems, troubleshoot network issues, scheduled system downtime for upgrades and maintenance. Work with outside vendors for electrical installation and repair. Maintain various company websites.

Field Services Engineer

• Sep 2015 - Jun 2020

Field Service Technician

• Oct 2007 - Aug 2015

FSM: Terry Wyatt (Respiratory Services)· Install, maintain, troubleshoot, and repair Avea, Enve, and Vela respiratory ventilators and Vmax, Jaeger, and Vyntus pulmonary function testing systems nationwideFSM: Michael Calvo (Dispensing Services)· Install, maintain, troubleshoot, and repair all lines of Pyxis equipment at over 100 sites in Southeastern Missouri and Southern IllinoisIn both positions, I was responsible for maintaining accurate records for FDA and Joint Commission requirements, as well as updating CRM system in a timely manner, and keeping an accurate inventory of parts

Field Service Technician

• Jul 2006 - Oct 2007

• Maintain the relationship between 35 hospital pharmacy offices in Southern Illinois area and Cardinal Healthcare Pyxis support team• Available on-call 24/7, ready to respond to any level of service needed• Trouble-shoot and resolve problems for the entire system; electrical, hardware or programming issues independently or with assistance from higher-level support• Support workstations and servers that run on any of the following: Microsoft Windows NT, Microsoft Windows 2000, or Microsoft Windows XP operating systems

Pre-Mastering Engineer

• Oct 2004 - Aug 2006

• Receive master sources from internal and external clients daily• Ensure DVD and CD master sources received are usable media and are authored to acceptable standards• Account for DVD, audio CD, and computer CD media via cycle-counts and record data in Microsoft Excel• Produce and author DVD's for in-house training and Worldwide Process Transformation Initiatives (PTI) using Avid's Pinnacle Studio Plus 10.5• Use Eclipse Data Suite 4.1 to perform Image Copy, Image Verify, Image Analysis, and Icheck functions on master sources and pressed replicas as needed, then record results of test in Microsoft Access• Maintain one Microsoft Windows 2000 server and four Microsoft Windows XP Pro client workstations, ensuring anti-virus software is up to date, and that all patches are implemented as needed• Work with Cactus, CSS, RipGuard, MacroMedia, SSCRST, SecuROM, and SafeDisc encryption and content security program

Field Services Engineer

• Dec 2003 - Sep 2004

• Responsible for maintaining automotive stereo systems and displays, as well as home theater displays in over 50 stores locations throughout Eastern Missouri and Southern Illinois• Trouble-shoot and resolve electronic problems as appropriate• Work independently; travel Monday - Friday to various locations• Report status daily to District Manager

Brand Representative

• Aug 2002 - Dec 2003

• Responsible for the appearance of products and timely customer service, ensuring that customers' needs are met or exceeded when making a purchase from the Brand Central Division of Sears• Handle cash, ensure merchandise is accounted for, and be knowledgeable about the various products available in the division

Project Manager

• Feb 1999 - Aug 2002

• Migrate over 2,000 PC's in conversion of Microsoft Windows 95 to Microsoft 2000 on multiple platforms Compaq, Dell or IBM laptops andor desktops• Provide managers and deployment team the data needed from MS Project 2000 to ensure project met deadlines• Build digital site surveys and equipment diagrams using MS Visio 2000• Coordinate shipment of equipment to and from various sites nationwide• Manage deployment technicians and follow up with clients to ensure problems are resolved• Maintain global deployment database daily, keeping track of assets deployed• Teach & assist a team of 15 people from various ethnic & cultural backgrounds the proper procedures and steps for backup and restoration of data; as well as, build procedures for new systems• Travel to various remote sites to teach users how to use various new programs; such as IBM Client Access for AS/400, Remote Access Manager, Windows Terminal Server (WTS), Thin Client, Citrix, PetroSoft, PeopleSoft, MS Outlook 2000, Citrix Metaframe, and Lotus Notes R5, as well as other proprietary programs• Respond to any problem 24x7, carry both a pager and a cell phone