Experience

CONA Services

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Operations Excellence Director

  • Jan 2017 - Present



AB InBev

• Belgium
• Manufacturing
• 700 & Above Employee

• IT/IS Services Director, Europe

  • Jan 2014 - Dec 2016

  Anheuser-Busch InBev is the world’s largest brewer, with a revenue of $43 billion in 2015. Europe IT supports 12,000+ employees across 350 sites in 14 countries, including the global headquarters in Leuven, Belgium. It is served by 2 data centers and several remote server locations.The IT Services Director is responsible for IT systems operation of all applications and infrastructure, outsourced support providers, information security and client management across Europe. This is delivered through a team of 40 employees within the IT Services organization. Key responsibilities:• Service Delivery Management: Improved system reliability through improved system monitoring, capcity planning, data analysis and system standardization between countries resulting in a 68% reduction in critical incidents over 2 years.• IT Security: Implemented several security processes and tools improving visibility and reducing threats to the IT environment. ISO27001 compliance improved 40% over 1 year.• Financial Management: Responsible for $30M techniology expense plus departmental operating budgets, in addition to sustaining capex. Delivered 10% year-over-year savings in technology expense through contract renegotiation, reitrement of legacy systems, and consumption reduction initiatives.• Business Partner Relationship: With technology a key enabler for both zone functions and European business units, partnered to deliver results in key sales periods (World Cup, summer plans) plus routine communication on IT performance and opportunities.• Project Support: Delivered support models and implementation assistance for many initiatives including cloud storage and applications (Office 365 and SaaS), BYOD, managed print service, and unified communications. Show less

• Director, Application Services, Supply & Logistics and Commercial Systems

  • Dec 2009 - Dec 2013

  • Led Supply Chain application support and (later) the Commerical application/Business Intelligence support teams. Supply Chain systems are responsible for scheduling of production, warehouse management and optimization/dispatching of 700,000 shipments per year. Commercial applications support the sales operations and 700+ wholesalers to forecast and sell product.• Increased employee engagement in each of the teams.• Implemented outsourced IT support model for application support, realizing significant cost savings without involuntary turnover.• Developed application decomplexity roadmap leading to reduced support costs, increased commercial software solutions and alignment with global standards. Show less

• Sr. Manager, Brewery Automation

  • Jan 2009 - Dec 2009

  • Managed automation applications for North American manufacturing facilities; responsible for annual operating budget of $7M and annual capital budget of $6M.• Implemented merger restructuring plan that reduced headcount from 17 to 6 employees by restructuring business processes and outsourcing of non-core responsibilities• Consolidated development vendors from five to one, reducing costs by 15% without reduction in service levels• Implemented $3M equipment runtime based maintenance planning system project, reducing scheduled preventative maintenance and device replacement activity Show less



Anheuser-Busch

• United States
• Food and Beverage Services
• 700 & Above Employee

• Sr. Manager, Engineering

  • Oct 2004 - Dec 2008

  • Responsible for system architecture, development and support of packaging, utilities and warehouse Manufacturing Execution Systems• Led definition, development and implementation of a production scheduling/dashboard application for 90 packaging lines allowing a reduction in production supervision• Reduced cost of Manufacturing Systems development and support by 34% by restructuring staffing and cross-training between areas• Developed analysis tools identifying sources of excessive equipment downtime resulting in a 4% equipment uptime improvement over a 12 month period• Created metrics measuring reliability of packaging line equipment• Established business processes for application testing, simulation and support leading to reduced application defects in production environment• Implemented systems for a $9M warehouse automation project that transformed a warehouse operation with no automation prior to one with fully automated pallet builds for retailers• Developed standard processes for software development to more accurately scope and manage the development process, including SOX requirements• Managed manufacturing systems capital plan ($20M/year), support budget ($4.4M/year) and technology migration planning Show less

• Engineering Manager

  • Nov 2003 - Oct 2004

  • Managed escalated technical support staff responsible for manufacturing systems in corporate offices, production facilities and distribution centers• Established structured troubleshooting approaches to determine the root cause of issues, address these issues, and escalate within vendor organizations as needed• Facilitated discussions with strategic suppliers• Developed support metrics aimed at driving performance and customer satisfaction improvement within the organization• Established focused, centralized process support teams for brewing and packaging systems• Implemented processes to provide proactive monitoring and security compliance of brewery systems Show less

• Sr. Coordinator, Corporate Operations

  • Jun 2000 - Oct 2003

  • Coordinated IT application and infrastructure technology strategy and projects between breweries, Engineering and corporate IT • Developed policies governing systems and disaster recovery procedures• Led Operations effort for brewery “desktop strategy” project involving the implementation of 6800 Windows desktops, servers and production systems including customer requirement definition, training coordination, budgeting, and software/hardware testing• Prepared $42M annual IT services and support budget for domestic production facilities• Managed $7.2M in IT maintenance contracts and implemented strategies to reduce these costs• Developed a performance scorecard focusing on system availability, security patch compliance and IT inventory management Show less

• Information Systems Manager, Williamsburg Brewery

  • Jul 1996 - May 2000

  • Led plant IS team supporting Windows/Unix, database, network and communication systems environment with 1100 users. • Implemented process automation systems in brewing, packaging and administration areas. These change efforts involved the deployment of over 400 new PCs (from initial base of less than 50), 21 Windows servers, 6 IBM RS6000s, 10 Sybase databases and SAP to the plant floor. • Developed brewery IS process flow to enable the IS staff to better server internal/external customers and focus on continuous improvement. • Created implementation guidelines for IT projects encouraging standardized design and implementation of brewery projects• Led plant Y2K remediation effort Show less

• Systems Engineer, Cartersville Brewery

  • Sep 1994 - Jun 1996

  • Provided startup support for two new packaging lines including implementation of a new Packaging Information System • Developed application for monitoring of packaging operation from office computers, allowing packaging and brewing staffs real-time line status updates from their desks• Supported business and brewery process support systems in a rotating shift environment



Pratt & Whitney

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Controls Engineer

  • Jun 1992 - Sep 1994

  • Performed design and test of digital jet engine control systems for F-15 and F-16 aircraft • Led Integrated Process Team to investigate and implement solutions for control system anomalies in the field • Designed filter solution for data communications anomaly between control system and ground support equipment saving approximately $1.2M in retrofit cost • Incorporated database tracking of field units and analysis of trends relative to hardware/logic problems • Provided control systems support for flight and sea level engine testing Show less