Rich Duston

Program Manager, Crisis Intervention Program at Energy Outreach Colorado
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Contact Information
us****@****om
(386) 825-5501
Location
US

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5.0

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Julie Patterson

I have served with Rich for several years now on the Aurora Symphony Orchestra board. During that time, I have observed Rich to be an extremely dedicated advocate for the Aurora Symphony Orchestra who is willing to do whatever it takes to make the orchestra a success. He is often required to do a job that would take several people to manage in another organization, and he does that without complaint and with successful results. Rich would serve as an excellent addition to any organization looking for his particular skill sets, and I highly recommend him both for his work ethic and his character.

Melissa McGahey

Rich Duston has been a client of mine for a few years. I run ads for him in the Aurora Sentinel Newspaper to promote the Aurora Symphony. Rich has actually done all of the design work for his advertisements and always has them to me before deadline. He is very easy to work with and has a very detailed eye. Feel free to contact me with any questions.

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Credentials

  • Building Analyst
    Building Performance Institute, Inc.
  • Envelope Professional
    Building Performance Institute, Inc.

Experience

  • Energy Outreach Colorado
    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Program Manager, Crisis Intervention Program
      • Nov 2016 - Present

      Manages statewide heating system repair/replacement program for low income residents served by a network of HVAC companies across Colorado. • Create and maintain a statewide network of crisis-based heating system contractors. • Reviews HVAC contractor work submittals and client applications to approve emergency heat options. • Investigate and approve wide scope of heating repairs and replacements within building codes that vary across Colorado. • Promotes the most energy efficient heating systems with contractors and connect clients with other with other efficiency programs within EOC. • Manages contracts and insurance requirements in accordance with state policies.

  • EnergySetter Residential Energy Auditing
    • Greater Denver Area
    • Owner/Operator
      • May 2015 - Present

      Performs a complete inspection of every home energy system and component, including electrical, HVAC and plumbing systems. Evaluates home energy performance utilizing an infrared camera, blower door and combustion analyzer. Educate homeowners, building owners and property owners with a wide range of energy-savings benefits based on a case by case scenario and return of investment. Also, provide clients with a wide range of incentives, rebates and grants currently available for energy improvements. Evaluates safety an energy efficiency of buildings using modeling software and performing blower door tests.

  • Lone Tree Symphony Orchestra
    • Lone Tree, CO
    • President/Executive Director
      • Jun 2015 - Feb 2017

      Responsible for rebuilding organization structure to accurately reflect board involvement and efficiently utilize limited human resources. • Provide strategic guidance and planning to all board committee. • Oversee the solicitation and acknowledgment process, maintain records, and establish and disclosure within IRS guidelines of donor benefits. • Prepare grant applications for corporations, foundations, and government agencies that provide arts funding; research all grant possibilities and write reports and back-up materials to support each application. • Prepare and submit mid-year and final reports to foundations, corporations and government agencies. Ensure that grant funding is spent in accordance with the guidelines of the funding source and that reporting requirements of the funding source are met in a timely fashion. • Monitor and authorize expenditures in accordance with approved budgets; purchase equipment, services, and supplies according to approved budgets and procedures. • Implement strategic and long-range administrative and personnel planning and assist with the development of those plans to ensure that the organization is effectively structured and staffed completely. • Developed an annual master plan for orchestra operations, including rehearsal schedules, concerts, program themes and ideas, special events, and audience development.

  • Navis Pack & Ship
    • Commerce City, CO
    • Operations Manager
      • Jun 2011 - Apr 2015

      Provide warehouse, logistic and shipping support for all products moving in and out of the company in a timely and cost effective manner. Manage operations to ensure warehouse and shipping functions are executed in accordance with company specifications that meet or exceed safety, quality, delivery & cost objectives. • Coordination of vendor selection and contract management, human resource management, including recruitment and training. • Developed documentation and cross-training for critical processes. • Managed fulfillment of 3rd party provider orders. Ensured order process flowed smoothly from placement through warehouse to end customer, meeting or exceeding all guidelines. • Developed, maintained, and documented supply chain benchmarks and reporting.

  • Aurora Symphony Orchestra
    • Aurora, CO
    • Executive Director
      • Jun 2005 - May 2014

      Oversees all operations of organization including human, financial and physical resources. Responsible for business decisions. Create, manage and execute marketing and media strategy. • Created and implemented organization’s Strategic Plan to achieve fundraising goals. • Developed and administered operational policies and business planning. • Created and implemented patron development management initiatives. • Complete oversight of design, promotion, quality and delivery of marketing and Public Relations materials. • Composed, negotiated and administered contracts for artists, facilities and vendors. • Successfully managed organization through both budget increases and decreases. • Supervised all program planning, including per-concert and annual evaluation. • Works closely with Board Chair and Board Treasurer to formulate fiscal policy. • Developed position collaborative relationships with variety of community performing arts organizations. • Principal grant writer for organization.

  • St Catherine Greek Orthodox Church
    • Greenwood Village, Colorado, United States
    • Facilities Manager
      • Mar 2009 - Sep 2011

      Manage all physical operations for 35,000 sq ft facility, including sanctuary, offices, event facilities, gymnasium, school and common grounds utilizing a disparate variety of resources. Develop and coordinate emergency response procedures, and act as primary point-of-contact for emergency departments. • Vendor selection, contract management, capital expenditure review, inventory control, and management/contractor relations. HVAC, manual Building Management Systems (BMS), electrical and plumbing supervision, blueprint preservation, management of information systems.

  • Aimco Apartment Homes
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Call Center Management
      • Jan 2005 - Oct 2008

      Responsibilities included e-Business Sales and Support, Account Services, Click to Talk/Chat, Resident Relations, Inbound Phone Sales and Support • Managed team responsible for the actualization of $40 million in departmental gross revenue in 2005, increased 35% to $62 million gross revenue in 2006. • Reduced annual overhead costs from $500,000 to $170,000 (realizing 66% savings) and transitioning all department employees to work-at-home status. Increased productivity by reducing average response time 1700% (from 4.5 hours to 15 minutes), and Service Level Agreement performance from 80% to 99% of inquiries answered within 2 hours.

  • Bugles Across America
    • State Director
      • Dec 2001 - Jun 2005

      Managed state-wide non-profit group of diverse musicians to process funeral requests in accordance with 2000 U.S. Congressional rulings related to U.S. veterans. Managed state-wide non-profit group of diverse musicians to process funeral requests in accordance with 2000 U.S. Congressional rulings related to U.S. veterans.

  • Verizon Business
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Call Center Management
      • May 2000 - Jun 2004

      • Consistently exceeded goals on both individual and team levels. Awarded MCI Most Valuable Performer and Circle of Excellence (highest individual awards given) for outstanding call center team leadership. • Developed complete program of agent-level job aids and work center tools, enabling representatives to effectively manage high volume of incoming phone traffic in a sales and support environment. • Consistently exceeded goals on both individual and team levels. Awarded MCI Most Valuable Performer and Circle of Excellence (highest individual awards given) for outstanding call center team leadership. • Developed complete program of agent-level job aids and work center tools, enabling representatives to effectively manage high volume of incoming phone traffic in a sales and support environment.

  • Freelance
    • Musician
      • Mar 1996 - Dec 1999

      Bobby Vinton, Kenny Rogers, Silver Dollar City Bobby Vinton, Kenny Rogers, Silver Dollar City

  • Holland America Line
    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Musician
      • May 1989 - Nov 1994

      Westerdam, Nieuw Amsterdam (2), Nordam (2), Statendam, Maasdam Westerdam, Nieuw Amsterdam (2), Nordam (2), Statendam, Maasdam

Education

  • Regis University
    Bachelors of Science, Business Administration
    2000 - 2004
  • University of Nevada, Reno
    Music Education
    1990 - 1994
  • University of Northern Colorado
    Music Education
    1987 - 1989
  • Overland HS
    Diploma, General
    1983 - 1987

Community

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