Rich Cook
Real Estate Specialist at NorthGroup Real Estate- Claim this Profile
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English -
Topline Score
Bio
Credentials
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CSM (Certified ScrumMaster)
Scrum AllianceJan, 2017- Oct, 2024 -
CompTIA A+ & Network+
CompTIA -
ITIL Foundation Certified
AMP International
Experience
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NorthGroup Real Estate
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United States
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Real Estate
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200 - 300 Employee
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Real Estate Specialist
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Jan 2022 - Present
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Keller Williams UNITED
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Chapel Hill North Carolina
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Real Estate Agent
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Jan 2018 - Present
Providing value to clients is one of my main objectives. They have come to appreciate and personally believe in the expertise that I provide. I am a Broker who is making others real estate dreams come true. Providing value to clients is one of my main objectives. They have come to appreciate and personally believe in the expertise that I provide. I am a Broker who is making others real estate dreams come true.
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Fidelity Investments
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United States
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Financial Services
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700 & Above Employee
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Information Technology Specialist
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May 2000 - Jun 2017
• I lead a team of dedicated technical specialists who support all Fidelity Investment Center branch locations across the country delivering the best possible user experience. Coaching and guiding the team is a wonderful experience assisting them grow as individuals and technicians. • Escalations and customer follow up are a big part of my role. As a technical lead I will often troubleshoot a wide variety of computer problems i.e. building out new Virtual Desktops, troubleshooting Wi-Fi issues, configuring Mobile Iron accounts is a few examples of how I support the team. • Routinely training the team ensures they are equipped with the proper knowledge to support our Fidelity Investment Center Representatives. I also work closely with the Business collaborating in preparation of new emerging technologies i.e. IPad Apps, Mobile offerings (BYOD), Kiosks etc. Show less
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Education
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Boston University
IT Certification, IT Support