Ricardo Flores

Senior Customer Relationship Management Consultant at FairWild Foundation
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Contact Information
us****@****om
(386) 825-5501
Location
Bicester, England, United Kingdom, UK
Languages
  • Inglés Full professional proficiency
  • Francés Full professional proficiency

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Credentials

  • Certified Expert In Cyber Investigations (CECI)
    McAfee Institute
    Jul, 2020
    - Nov, 2024
  • IBM i2 Analyze
    INFÓRMESE
    Sep, 2019
    - Nov, 2024
  • Minería de Textos y Análisis Predictivo
    INFÓRMESE
    Apr, 2019
    - Nov, 2024
  • Manejo Avanzado de Babel Street
    ROOT Data Center
    Jun, 2016
    - Nov, 2024
  • Relaciones Públicas, Redes Sociales y Manejo de Situaciones de Crisis (War-Room)
    TECNOLÓGICO DE MONTERREY
    May, 2016
    - Nov, 2024
  • Relaciones Públicas, Redes Sociales y Manejo de Situaciones de Crisis (War-Room)
    TECNOLÓGICO DE MONTERREY
    May, 2016
    - Nov, 2024

Experience

  • FairWild Foundation
    • United Kingdom
    • Environmental Services
    • 1 - 100 Employee
    • Senior Customer Relationship Management Consultant
      • Aug 2023 - Present

      • Leading the customisation and implementation of a CRM Software solution according to the FairWild requirements. • Expertise in the Power Platform (Power Apps, Power Automate, Microsoft Dynamics 365 Sales) to create solutions and streamline processes. • Performing analysis and mapping of multiple databases to configure Leads and Opportunities workflows. • Onboarding and training FairWild staff into their new Sales Hub solution. • Work closely with stakeholders to design a data migration from SharePoint (different tenant) to FairWild’s SharePoint. • Assistance with data governance, assigning data ownership, implementing data quality controls, and defining the policies and practices for data. • Maintenance of bespoke applications, front-end solutions, databases and processes. Show less

  • Oxford Royale Academy
    • United Kingdom
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Data and Inventory Executive
      • May 2023 - Aug 2023

      Delivering data information and query tasks as directed by the Systems and Data Manager and the Associate Director (use of Excel and Google Spreadsheets). Providing assistance with configuring the Zendesk support platform, updating system configuration, user & ticket administration, and reporting analytics. Handling the allocation of students into classes, colleges, and rooms, including assessment of room preference requests vs availability in an internal management system (Webadmin). Supporting the Airport Transfers team with ad hoc data queries. Providing CRM solutions to the community of teachers in their access to and use of a report cards system. Show less

  • Industrias Peñoles, S.A.B. de C.V.
    • Head of Analysis
      • Jun 2015 - May 2023

      Gained extensive experience in Intelligence Reports that bring together key data on security threats that could impact the business. Accustomed to data modelling, data manipulation and DataViz with a range of ICT programmes and software packages to accurately guide decision-makers. Proficiency to monitor breaking news and applying Social Listening techniques to compose strategies in communications. Gained extensive experience in Intelligence Reports that bring together key data on security threats that could impact the business. Accustomed to data modelling, data manipulation and DataViz with a range of ICT programmes and software packages to accurately guide decision-makers. Proficiency to monitor breaking news and applying Social Listening techniques to compose strategies in communications.

  • La Razón
    • Spain
    • Newspaper Publishing
    • 200 - 300 Employee
    • Reporter
      • Feb 2015 - Jun 2015

      Demonstrated top research and investigative skills on security issues in Mexico at the height of the drug war. Excellent networking with key industry and government figures for timely reports on officials working in Mexican Congress. Responded with creative and high impact data journalism and visual digital storytelling reports. Demonstrated top research and investigative skills on security issues in Mexico at the height of the drug war. Excellent networking with key industry and government figures for timely reports on officials working in Mexican Congress. Responded with creative and high impact data journalism and visual digital storytelling reports.

  • NUESTRO MÉXICO Diario del Centro
    • Mexico
    • Newspaper Publishing
    • 1 - 100 Employee
    • Reporter
      • Jul 2013 - Jan 2015

      Engaged in journalism related to local and federal politics, Mexican foreign policy issues, and social movements. Handling NYT, AFP, Reuters and EFE agencies. Engaged in journalism related to local and federal politics, Mexican foreign policy issues, and social movements. Handling NYT, AFP, Reuters and EFE agencies.

  • General Dynamics Information Technology
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Correspondent
      • 2013 - 2014

      Consistently covered the security beat in Mexico, with relevant coverage on the Army and Navy's duties on National Security. Expertise to develop articles with critical analysis for the US-Mexican security cooperation Merida Initiative. Consistently covered the security beat in Mexico, with relevant coverage on the Army and Navy's duties on National Security. Expertise to develop articles with critical analysis for the US-Mexican security cooperation Merida Initiative.

  • Grupo REFORMA
    • Mexico
    • Newspaper Publishing
    • 700 & Above Employee
    • International Editor Jr
      • Jul 2012 - Jul 2013

      Synthesise complex news items involving items such as energy and telecommunication reforms and their wider effects. Pitching stories of correspondents. Working with agencies AP, AFP, Reuters, NYT, EFE, Bloomberg and Xinhua Synthesise complex news items involving items such as energy and telecommunication reforms and their wider effects. Pitching stories of correspondents. Working with agencies AP, AFP, Reuters, NYT, EFE, Bloomberg and Xinhua

  • Instituto de Investigaciones Sociales (UNAM)
    • Mexico City
    • Research Assistant
      • Aug 2010 - May 2012

      Conducted the translation from French to Spanish of several abstract academic papers regarding Social Inequalities. Applied sentiment analysis and topic modelling techniques to detect patterns between two sociological reviews from 2000 to 2010. Conducted the translation from French to Spanish of several abstract academic papers regarding Social Inequalities. Applied sentiment analysis and topic modelling techniques to detect patterns between two sociological reviews from 2000 to 2010.

Education

  • University College Dublin
    Master of Science - MS, Social Data Analytics
    2020 - 2022
  • Tecnológico de Monterrey
    Diploma in Social Media Crisis Management and Public Relations, Business/Corporate Communications
    2015 - 2016
  • El Colegio de México
    Estancia de investigación, Relaciones internacionales y asuntos exteriores
    2012 - 2012
  • Universidad Nacional Autónoma de México
    Diplomado en Defensa y Seguridad Nacionales, Relaciones internacionales y estudios sobre seguridad nacional
    2012 - 2012
  • Universidad Nacional Autónoma de México
    Bachelor of Arts, Political Science and Public Administration
    2008 - 2012
  • Université de Montréal
    Scholarship International Relations and International Security Studies, Distinction
    2011 - 2011

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