Riccardo Rondelli
Customer Experience Manager at Hisense Italia- Claim this Profile
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Italiano Native or bilingual proficiency
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Inglese Professional working proficiency
Topline Score
Bio
Roberta Dal Farra 戴贝贝
Riccardo is a highly skilled and knowledgeable manager. He is not only friendly and helpful but also goes above and beyond to maintain the team spirit. He possesses exceptional leadership skills and great eye for detail. We worked together on the implementation and analysis of Service Products and on the improvement of the customer journey on the company E-commerce, reporting directly to the country manager. Given his thorough approach to project management and problem resolution, I must say he can be an asset to any company.
Venni Y.
Riccardo is a strategic thinker and one of the wisest person I had the pleasure working with, he is so productive and has a great team dynamic. I am so impressed by the
Roberta Dal Farra 戴贝贝
Riccardo is a highly skilled and knowledgeable manager. He is not only friendly and helpful but also goes above and beyond to maintain the team spirit. He possesses exceptional leadership skills and great eye for detail. We worked together on the implementation and analysis of Service Products and on the improvement of the customer journey on the company E-commerce, reporting directly to the country manager. Given his thorough approach to project management and problem resolution, I must say he can be an asset to any company.
Venni Y.
Riccardo is a strategic thinker and one of the wisest person I had the pleasure working with, he is so productive and has a great team dynamic. I am so impressed by the
Roberta Dal Farra 戴贝贝
Riccardo is a highly skilled and knowledgeable manager. He is not only friendly and helpful but also goes above and beyond to maintain the team spirit. He possesses exceptional leadership skills and great eye for detail. We worked together on the implementation and analysis of Service Products and on the improvement of the customer journey on the company E-commerce, reporting directly to the country manager. Given his thorough approach to project management and problem resolution, I must say he can be an asset to any company.
Venni Y.
Riccardo is a strategic thinker and one of the wisest person I had the pleasure working with, he is so productive and has a great team dynamic. I am so impressed by the
Roberta Dal Farra 戴贝贝
Riccardo is a highly skilled and knowledgeable manager. He is not only friendly and helpful but also goes above and beyond to maintain the team spirit. He possesses exceptional leadership skills and great eye for detail. We worked together on the implementation and analysis of Service Products and on the improvement of the customer journey on the company E-commerce, reporting directly to the country manager. Given his thorough approach to project management and problem resolution, I must say he can be an asset to any company.
Venni Y.
Riccardo is a strategic thinker and one of the wisest person I had the pleasure working with, he is so productive and has a great team dynamic. I am so impressed by the
Credentials
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Professional Scrum Master I
Scrum.orgNov, 2020- Nov, 2024 -
Salesforce.com Certified App Builder
SalesforceNov, 2018- Nov, 2024 -
Salesforce.com Certified Administrator
SalesforceFeb, 2017- Nov, 2024 -
Grade 10
Trinity College DublinJan, 2008- Nov, 2024 -
EFSET Quick English Check - Score: Advanced / Proficient (CEFR C1/C2)
EF Education First
Experience
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Hisense Italia
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Italy
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Electrical Equipment Manufacturing
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1 - 100 Employee
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Customer Experience Manager
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Sep 2022 - Present
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Huawei Mobile Italia
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Italy
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Telecommunications
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1 - 100 Employee
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Customer Experience Manager
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Oct 2020 - Sep 2022
Responsible for the Customer Experience, reporting directly to the Country Director. Main purposes- Identification of issues and pain points related to the Customer Journey and Experience of end-users- Regular experience and continuous improvement of E-Commerce, Cloud, Products, Retail and Service- Service Products configuration and sales on E-Commerce- Marketing and promotional campaign of Service Products- Responsible for Digital Customer Service- Project and people management, KPI and tasks assignment Show less
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Digital Customer Service Manager
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Aug 2019 - Oct 2020
Responsible for Italy Support Website and App.Main purposes- Website and App new functions demand, development and release- Customer journey improvement of Online Support and Repair channels- Marketing and promotional campaigns management- Project and people management, KPI and tasks assignment
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ThinkOpen
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Italy
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Lead
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Mar 2018 - Aug 2019
Technical Lead and Team Manager at Sytel Reply for a CRM Digital Transformation Project.Main purposes- People management- Support to the coordination, development and timely delivery of software testing lists- Collaborate with development team to identify blocking points- Manage the communication with the customer for requirements and progress sharing- Lead project timelines and work plans by prioritizing and distributing tasks to the team- Account at the client for the contracts management Show less
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IT Consultant
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Mar 2017 - Mar 2018
Design and development of IT solutions with focus on CRM as certified Salesforce consultant.Main purposes- Software unit and integration testing, UAT and go-live- Software quality assurance and digital transformation support
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Leapforce, Inc
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Web Search Evaluator
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Apr 2013 - Mar 2017
Data quality specialist, working on data review of Website and App functions for Google and Facebook projects. Data quality specialist, working on data review of Website and App functions for Google and Facebook projects.
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TuttoAndroid
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Technology, Information and Internet
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1 - 100 Employee
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Web Content Editor
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Mar 2009 - Feb 2013
Website management and database support. From Android OS to the first Smartphones and Apps, more than 1700 articles published. Website management and database support. From Android OS to the first Smartphones and Apps, more than 1700 articles published.
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HTML.it
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Roma, Lazio, Italia
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Web Content Editor
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2008 - 2009
Author about Computer, Smartphone and New Tech Products on onemobile.it and digital.it. Author about Computer, Smartphone and New Tech Products on onemobile.it and digital.it.
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Education
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2008 - 2013
Università degli Studi di Napoli 'Federico II'
Computer Science -
2002 - 2007
Liceo Scientifico Alberti
Diploma, Liceo Scientifico
Community
