Riccardo Molino
Reception Administrator at Office Concierge- Claim this Profile
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English Professional working proficiency
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Italian Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Massimiliano Curzio
Riccardo is a great colleague able to communicate with the team members and managers. He built an excellent relationship with a diversified and international clientele through an exceptional customer service, contributing to the department performances.
Ben S.
Riccardo thoroughly enjoys customer engagement and is able to converse information between language's quickly, meticulously and in a presidential manner. He has a great understanding and identifies consumers wants and needs by regularly updating his product knowledgebase and former,current and future trends. Riccardo is very proactive and completes all task within the deadline dates, he's willingness to learn new things in the buisness is very important to him, as he finds this a useful tool to build upon confidence and self development. Great team player, thank you Riccardo for being apart of the journey.
Massimiliano Curzio
Riccardo is a great colleague able to communicate with the team members and managers. He built an excellent relationship with a diversified and international clientele through an exceptional customer service, contributing to the department performances.
Ben S.
Riccardo thoroughly enjoys customer engagement and is able to converse information between language's quickly, meticulously and in a presidential manner. He has a great understanding and identifies consumers wants and needs by regularly updating his product knowledgebase and former,current and future trends. Riccardo is very proactive and completes all task within the deadline dates, he's willingness to learn new things in the buisness is very important to him, as he finds this a useful tool to build upon confidence and self development. Great team player, thank you Riccardo for being apart of the journey.
Massimiliano Curzio
Riccardo is a great colleague able to communicate with the team members and managers. He built an excellent relationship with a diversified and international clientele through an exceptional customer service, contributing to the department performances.
Ben S.
Riccardo thoroughly enjoys customer engagement and is able to converse information between language's quickly, meticulously and in a presidential manner. He has a great understanding and identifies consumers wants and needs by regularly updating his product knowledgebase and former,current and future trends. Riccardo is very proactive and completes all task within the deadline dates, he's willingness to learn new things in the buisness is very important to him, as he finds this a useful tool to build upon confidence and self development. Great team player, thank you Riccardo for being apart of the journey.
Massimiliano Curzio
Riccardo is a great colleague able to communicate with the team members and managers. He built an excellent relationship with a diversified and international clientele through an exceptional customer service, contributing to the department performances.
Ben S.
Riccardo thoroughly enjoys customer engagement and is able to converse information between language's quickly, meticulously and in a presidential manner. He has a great understanding and identifies consumers wants and needs by regularly updating his product knowledgebase and former,current and future trends. Riccardo is very proactive and completes all task within the deadline dates, he's willingness to learn new things in the buisness is very important to him, as he finds this a useful tool to build upon confidence and self development. Great team player, thank you Riccardo for being apart of the journey.
Credentials
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Forex Trading Academy
IM Mastery AcademyNov, 2019- Oct, 2024 -
Financial Advisor
Oplex CareersJun, 2019- Oct, 2024 -
Excellence in Luxury
Elite AssociatesJan, 2016- Oct, 2024 -
Time Management
HRD Training GroupJun, 2011- Oct, 2024
Experience
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Office Concierge
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United Kingdom
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Facilities Services
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100 - 200 Employee
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Reception Administrator
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Jul 2021 - Present
• Managing independently a section of the building and responsible for the reception comprehensive of 4 floors with around 100 employees providing high-level support • Implemented Bluepoint software for the Visitor Management System and Gallagher software for the primary Access Control • Following up on the work in the building during the defect time • Booking guests, contractors and management of the calendar based on different daily appointments • Responsible for the reception procedures, ordering and recording any supplies/equipment • Administrative duties creating/updating spreadsheets, files and other documents to meet the building standards requirements • Cooperating with Maintenance and Cleaning Teams to provide a smooth and efficient service on all floors • Training the permanent and temporary reception covers on the daily duties • Creating solid partnerships with local businesses (Scribbler and Tampopo) to enhance the service offered to clients through the promotion of the DL app • Promoting the event for the building engagement to create a sense of community (i.e. Christmas, Saint Valentine’s, Queen’s Jubilee..) Show less
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Corporate Receptionist - Team Leader
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Feb 2020 - Present
• Managed the Reception and Lobby hosting always keeping superior customer service in a busy environment with 8 companies and an internal business centre for a footfall of around 800 people • Scheduled appointments, answering the phone/emails, and checking visitors with an average of 200 visitors daily • Dealt with general inquiries on building services, ensuring tenants adhere to security procedures, and reporting any facility issues to the internal departments • Daily reporting of Live Occupancy and Reception to meet compliance, weekly meeting with the Building Management and Monthly reporting on Reception Services • Supported the Building Management with ad-hoc task and administration requests Show less
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Luxury Receptionist - Team Leader
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Jan 2019 - Feb 2020
• Provided training to temporary and permanent Office Concierge staff and organising the timetable for the reception between Security and Reception teams• Supervised the day-to-day operations on the reception, coordinating with the external contractors and suppliers• Closely collaborate with the Building Management and Office Concierge Management to monitor and implement services for the reception
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Luxury Receptionist
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Sep 2017 - Feb 2020
• Prepared and maintained appropriate records of administrative documents to meet compliance• Maintained the seamless flow of operations at the workplace by crafting a schedule for maintenance and works through effective calendar management• Utilised organisational skills to schedule building events from inception to completion • Assisted high net worth clients by serving as the first point of contact for tenants by identifying and resolving complex issues in a timely and reliable manner Show less
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Elite Associates
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United Kingdom
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Staffing and Recruiting
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100 - 200 Employee
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Luxury Sales Associate
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Jan 2016 - Sep 2017
• Advised clients on fashion trends and innovations in the luxury market, continuously passing on my passion for fashion and luxury products • Built excellent relationships with a diversified and international clientele • Maintaining an effective communication with managers and team members • Managed the display of products by brand standards. • Provided an exceptional customer service experience, exceeding customers’ needs. • Contributed to store performances guaranteeing cross and up-selling for all product categories. • Improved internal store communication and workflow efficiency being collaborative and supportive with team members and constructive in proposing practical solutions. Show less
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Malaysian Italian Chamber of Commerce
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Kuala Lumpur, Malaysia
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Marketing Assistant (Internship)
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Oct 2014 - Jun 2015
• Created the first administration documentation (CE certification on imports, ISO 9001, financial statement) for Malay companies logistics to export plastic goods required by Italian custom • Managed the Small and Medium Enterprises (SME) exhibition area for our members in KL City Convention Centre • Organised meetings for Malaysian and Italian companies to promote bilateral activities through MITI - Ministry of International Trade and Industry – and the other Chambers of Commerce and Trades • Promoted internal members' visibility in local and international markets through newspapers, advertising, and mailing Show less
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Education
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2013 - 2014
Cardiff Metropolitan University
MBA - International Education Program – London (UK) & Kuala Lumpur (Malaysia) Campus, Finance -
2009 - 2011
Università degli Studi di Torino
Master’s Degree, Business Administration and Management, General -
2004 - 2008
Università degli Studi di Torino
Bachelor’s Degree, Administration, Auditing and Finance
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