Riccardo Fumagalli

1st Line Support Engineer at Dovetail IT Support Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
UK

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Credentials

  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Jan, 2023
    - Nov, 2024
  • CompTIA Network+
    CompTIA
    Sep, 2022
    - Nov, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Nov, 2021
    - Nov, 2024

Experience

  • Dovetail IT Support Ltd
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • 1st Line Support Engineer
      • Jan 2022 - Present

      As a 1st line support technician, my main responsibility is being basic troubleshooting for the users, setting up new devices and accounts, update the documentation. As a 1st line support technician, my main responsibility is being basic troubleshooting for the users, setting up new devices and accounts, update the documentation.

  • IT Career Switch
    • United Kingdom
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • IT Technician Trainee
      • Apr 2021 - Feb 2022

  • Caldesi Restaurants and Cookery Schools
    • United Kingdom
    • Restaurants
    • 1 - 100 Employee
    • Sous Chef
      • Oct 2016 - Dec 2021

Education

  • IT Career Switch
    Cyber Security Traineeship, Information Technology
    2021 - 2024
  • centro studi casnati
    High School Diploma, Restaurant, Culinary, and Catering Management/Manager
    2008 - 2013

Community

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