Riccardo Bortolotti

General Manager at Grand Hotel Bristol Resort & SPA
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Contact Information
us****@****om
(386) 825-5501
Location
Milan, Lombardy, Italy, IT
Languages
  • Inglese Full professional proficiency
  • Spagnolo Full professional proficiency
  • Italian Native or bilingual proficiency
  • Tedesco Limited working proficiency

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Gabriele Saggia

Riccardo è una forza della natura , spumeggiante sempre sorridente, riesce ad instaurare con le persone rapporti di fiducia e passione professionale molto forti. Nato per stare sul front possiede ottime capacità commerciali e di problem solving, un collaboratore eccezionale e un leader che trascina e coinvolge. L'ospitalità è nel suo dna professionale.

Miriam De La Horra Figueroa

Riccardo is one of the best people person I have ever met!! He is enthusiastic, dynamic and a great communicator. He understands guest service very well and he is able to turn an unsatisfied client to a frequent and loyalty guest. His positive attitude and sense of humor, even during the most difficult times, makes him a key player on any team.

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Credentials

  • Rappresentante dei lavoratori per la sicurezza RLS
    Gruppo Alta Formazione Srl
    Apr, 2021
    - Nov, 2024
  • Certificate Diploma in recognition of the contribution to the Profit max committee - ME London
    Meliá Hotels International
    Apr, 2017
    - Nov, 2024
  • Socio aderente Le Chiavi d'Oro - Les Clefs d?Or Milano
    Le Chiavi d'Oro - Les Clefs d'Or Italy
    Apr, 2014
    - Nov, 2024

Experience

    • General Manager
      • Mar 2022 - Present

      Il Grand Hotel Bristol Resort & SPA, altro gioiello firmato R Collection Hotels, sorge in un’elegante dimora storica in stile Liberty del 1908 immersa in un ampio giardino con rigogliosa vegetazione mediterranea. Al sesto piano dell'hotel con un incredibile vista sul golfo di Portofino è situato il ristorante fine dining Le Cupole, che assieme al Lounge Bar Vie della seta, pool bar e al Bristol Bistrot completa l'offerta eno-gastronomica. Grande spazio al benessere è dato dalla ERRE Spa che con i suoi 2000 mq è la SPA più grande del golfo. Completa l'offerta la grande piscina panoramica con idromassaggi all'aperto. Show less

    • Hospitality trainer partner
      • Feb 2019 - Present

      The IATH Foundation (International Academy of Tourism and Hospitality) was founded in 2014 with the objective of providing superior formation programs with the goal of developing junior professional figures that operate at a level of qualification within the sectors of tourism and hospitality. The involvement of diverse actors that operate within the sector not only favorizes the adherence to a formative path that is necessary in the world of work, but also helps to increase the opportunities to place students in jobs when they complete their formation. Thus, leading enterprises opearing in this industry on an international scale institutions and educational entities have founded the IATH Foundation (International Academy of Tourism and Hospitality), with the objective of creating a point of reference for the techincal and professional formation of the students within the area of tourism and hospitality, recognized by all as “Italian excellences”. Show less

  • PORTOFINO COAST
    • Portofino, Liguria, Italia
    • Board Member
      • Apr 2023 - Present

    • Italy
    • Hospitality
    • 1 - 100 Employee
    • Resort manager
      • Apr 2020 - Apr 2022

      In charge of all resort operations on the hospitality aspects, Sales and Revenue Management. In charge of the management of the commercial gallery which includes about 20 commercial activities divided between shops and 5 f&b outlets, a pool club, and a private beach club. Development and promotion of a new construction site of 36 private villas within the Marina. The project involves the repositioning and promotion of the Marina di Scarlino Resort, part of the Ferragamo group and Preferred Hotels&Resort https://preferredhotels.com/hotels/italy/marina-di-scarlino-resort?offerPromoCode=MKTIPM Show less

    • Italy
    • Hospitality
    • 1 - 100 Employee
    • Operations Manager
      • Apr 2019 - Apr 2020

      The Grand Hotel Tremezzo is one of the most beautiful and oldest luxury hotels on Lake Como. An authentic Liberty-style palace, a 5-star luxury hotel located in the heart of Lake Como in front of Bellagio. Proudly part of Legend collection of Preferred Hotels & Resorts, the world’s largest independent hotel brand. The Hotel offers 75 rooms overlooking the lake or the garden and 15 suites, including 8 exclusive Rooftop Suites with private terraces and panoramic Jacuzzi. To welcome the Guests there is a whole world of temptations to discover: 3 swimming pools, one floating on the lake, a private beach, motorboats to explore the beauty of the lake, the three-floor Spa that offers exclusive treatments, a huge secular park, a tennis court and 5 restaurants including the Terrazza Gualtiero Marchesi. Show less

    • Hospitality
    • 200 - 300 Employee
    • Front of the House Manager
      • Sep 2017 - Jan 2019

      Leading an ambitious renovation project of the Front Of House department during the debranding and rebranding of the hotel Boscolo Milano Principal tasks: - Run the front of house department of 20 people: Reception Manager, Guest Relation, Concierge, Accounting and In-House Reservations. - Rebuild and creation of all SOP - In charge of the day to day operations of the entire Front of House - Ensures to be familiar with the emergency procedures and is in a state of preparedness for any emergency which may occur - Reviews the Reception Manager/Supervisor/Concierge/Guest Relation/Account ad In-House Reservations daily work performance - Analyzing and follow up on Guest feedback and Mystery Guest Shoppers Audits - In charge of the Web Reputation of the Hotel - Responsible for coaching and developing the Front of the house team - Carries out Performance reviews for the team - Delivers Brand Promise and provides exceptional guest service at all times - Share the Values and Vision of the brand with colleagues and guests Show less

    • Spain
    • Hospitality
    • 700 & Above Employee
    • Guest Experience Manager ME London - Flagship - (Preferred Hotels&Resort)
      • Dec 2016 - Oct 2017

      Reinforce the brand identity in the hotel, Rebuild and train the guest Experience Team, and incorporate the Switchboard team. Lead the new induction on the brand for all hotel. Quality: lead the weekly quality meeting, implement and control action plan with all department. Review and update and implement all the SOP for HSK, Maintenance and Front Office.

    • Guest Experience Manager - Aura Manager ME Milan - OPENING
      • Mar 2015 - Dec 2016

      An exciting multifaceted Executive Management position reporting directly into the General Manager. The role encompasses; Brand Management, Quality, Social Media, Public Relations, Design, Lifestyle, Guest Experience, Facilitating Training Courses, Talent Management and Core Relationship Strategy within a fresh and exciting hotel brand. Manager on duty.Managing a team of 13 staff memebr: Concierge team, Telephone operator team and Guest relation team.

    • Task Force ME Mallorca seasonal re-opening
      • Apr 2016 - May 2016

      Part of the Task Force team for the seasonal reopening of the ME Mallorca resort.Re organizzation of the whole Aura team and training to the new Aura Manager, and pool concierge team. Review of all VIPs procedure, training at ME for You service.

    • Italy
    • Hospitality
    • 100 - 200 Employee
    • Front office Manager - Lifestyle Manager (VIRTUOSO MEMBER - Standard LQA)
      • Dec 2012 - Mar 2015

      A Lifestyle Manager performs any task or duty that helps the employer get through life easier and more organized. The Lifestyle Manager can work for executives, individual business owners or even busy people. This person must be multi-talented because he is the right-hand assistant to his employer and is relied on to perform a number of responsibilities. • Managing a team of 25 staff members • In charge of the day to day operations of the entire Lifestyle team • Reports directly to the Director Of Lifestyle • Ensures to be familiar with the emergency procedures and is in a state of preparedness for any emergency which may occur • Reviews the GSA/FSA daily work performance • Ensures that the Lobby is always fully covered • Ensures that the GSA desk is covered • Ensures that the End of Day GSA reports are checked and that the Cashier is balancing • Analyzing and follow up on Guest feedback and Mystery Guest Shoppers Audits • Carries out daily line ups which are energising, informative and reflects the Armani culture and value • Responsible for coaching and developing the Lifestyle Team • Carries out Performance reviews for Lifestyle Supervisors and GSA/FSA • Delivers Brand Promise and provides exceptional guest service at all times The hotel is VIRTUOSO member and the standard was assessed by LQA Show less

    • 1 - 100 Employee
    • Bar Manager
      • Feb 2006 - Jan 2012

      Night operations: Manage and organize staff Bar, waiters, cashier, and wardrobe. Day operations: purchasing department, organization and planning corporate events. To signal the presence in 3 extra brand-specific activity special events as executive staff: Specifically, in 2005 at Florence airport, to an exclusive party of "Parasuco Cult" in 2008 at the Museum of Science and Technology in Milan, for "Coca-Cola", and in 2010 in major workshops repairs of trams of Milan for the event-party "Fred Mello." Show less

  • Sixty Spa
    • Riccione, Italia
    • Front Office Agent
      • Mar 2007 - Mar 2008

      - Assist the Manager - Greet and register incoming guest - Process guest folios and collect payment - Administer and manage cash handling responsibilities - Manage Web rate / reservation - Manage Housekeeping team (outsourcing) - Assist guests with any inquiries regarding local entertainment and restaurant. - Assist the Manager - Greet and register incoming guest - Process guest folios and collect payment - Administer and manage cash handling responsibilities - Manage Web rate / reservation - Manage Housekeeping team (outsourcing) - Assist guests with any inquiries regarding local entertainment and restaurant.

Education

  • IHMA - INTERNATIONAL HOSPITALITY MANAGEMENT ACADEMY
    Master international hospitality and turist managment, Master degrees
    2012 - 2012
  • Life Learning
    Master con Diploma in Business, Marketing e Project Management, Business Management
    2019 - 2020
  • Accademia dell'Intelligenza emotiva e PNL
    attestato di frequenza, Metamodelli di Programmazione Neuro Linguistica
    2009 - 2012

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