Experience

2S Inovações Tecnológicas
• Brazil
• IT Services and IT Consulting
• 100 - 200 Employee
• Diretor de serviços

  • Jan 2019 - Present


Mtel Tecnologia

• Brazil

• Director Of Engineering

  • Mar 2016 - Jul 2018

  • Responsible for + 40 professionals at Engineering team (Pre Sales, Post Sales, Project Management and Contract Administration) • Develop alliances to expand portfolio with vendors as Oracle, Vmware, Symantec, BMC, Splunk, Aruba, Cisco and others • Responsible for Metrics & programs audit in order to be compliance with each vendor • Work with Sales team to increase pipeline generation, mkt initiatives, swot analysis, action plan , etc • Provide trainings in order to improve skills for pre sales and delivery teams • Support sales team in complex deals, discussing solutions and interacting with other company areas • Support portfolio alignment in order to provide the right solutions for each customer • Manage pre sales team to follow up proposals quality and metrics • Manage delivery team to follow up SLA, CSAT and Financial metrics • Responsible for P&L Show less



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager

  • 2013 - 2015

  • Managed Sales Quota for multivendor services in Latin America ( New Business and Renew ) • Worked with alliances Cisco, Juniper, F5, Riverbed, Bluecoat, Adva, Brocade, Apple, etc. • Follow up alliances metrics & programs in order to be compliance • Developed management system ( pipeline generation, mkt initiatives, swot analysis, action plan ) • Developed trainings in order to provide skills for pre sales and delivery teams • Supported sales team in complex deals, discussing solutions and interacting with other IBM areas • Managed portfolio alignment in order to provide the right range of services for local markets • Worked with project management team to follow up SLA and CSAT metrics Show less



Hewlett-Packard

• United States
• Information Technology & Services
• 300 - 400 Employee

• NetworkIng, UC & Education Consulting Service Manager

  • 2010 - 2012

  • Managed Service Quota for Latin America • Hired and managed teams of architects and consultants. • Proactively managed resources, skills, capacity and utilization of team. • Performed consulting account management leadership role when assigned to specific accounts. • Managed on-shore / off-shore delivery partners for assigned competency area. • Managed portfolio alignment in order to provide the right range of services for local markets • Achieved metrics / goals • Services Sales quota over achievement YoY • Team utilization above 75% • Delivery readiness (capacity & capability) • Delivery all assigned projects on time, on budget, bid margin delivery • Employee engagement • Employee attrition control ( turn over ) • Employee satisfaction ( VoW ) Show less



3com

• Computer Networking
• 200 - 300 Employee

• Service Manager Brazil ( GSO )

  • 1997 - 2010

  Brazil CSO Manager (Customer Service Organization), reporting directly to the Latin America Director. • Responsible for managing CSO department as well as selling contracted services such as : project management, migrations, network analysis. • In charge of installation, training and maintenance contracts providing maintenance and technical support to those customer who had equipment in-warranty and out-of-warranty, in order to guarantee the customer’s satisfaction. • Developed business to sell professional services through distributor, integrator and partner to the end user. • Managed and coached CSO team, including call center and field engineers, sales and administrative team. • Responsible for all Services Delivered by Brazil´s services organization. • International experience Latin America ( LAT ) Service Sales and Delivery. • Implemented the BSC (Balanced Score Card), showed the four key factors which have some influence on the services area management (Finance, Customer Satisfaction, Technical Support and Internal Team). • Got results through the P&L demonstrative, and also showed the opportunities on the services sales forecasting process. • Interacted with Product Sales Team in order to establish a long term relationship with End Users through 3Com Service Organization. • Acted as commercial technical support for channels and end users. Elaborated demonstrations, presentations, specifications and proposals. Show less



NORDTECH Sistemas

• Brazil
• Executive Offices

• Sales Manager

  • 1995 - 1997

  • Managed Sales team in order to motivate and overachieve results year over year. • Provided commercial and technical support. • Developed product and services sales for Ethernet, FDDI and ATM Networks. • Created a commercial portfolio to offer system integration products and services to the public and private companies. • Managed Sales team in order to motivate and overachieve results year over year. • Provided commercial and technical support. • Developed product and services sales for Ethernet, FDDI and ATM Networks. • Created a commercial portfolio to offer system integration products and services to the public and private companies.



Grupo BBRS

• Sales Account Manager

  • Jan 1986 - Dec 1995

  Selling products and services for data communication focused on strategic accounts and partners Selling products and services for data communication focused on strategic accounts and partners