Experience

Expedient Staffing Solutions, Inc

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Call Center Representative

  • Sep 2022 - Present

  Provide an essential service to the city of New York by acting as the first point of contact to several NYC agencies. Assist callers with wide range of inquiries including but not limited to trash/recycling rules, birth certificates, and government assistance programs. Fill out service request complaints to appropriate agencies. Tasks include: • Answer 80 to 120 inbound calls per day in a fast-paced environment. • Provide excellent customer service while handling confidential information. • Direct callers to the appropriate departments and agencies related to their individual needs; escalated calls to supervisors as warranted. • Engaged in active listening to ensure appropriate and relevant information was provided to caller and submitted corresponding reports for documentation purposes. • Probe callers with questions to discover their concerns and research, accordingly, to give answers or alternative solutions to their complaints. Show less



The Manor Market

• Pelham, New York, United States

• Stocker

  • Jan 2022 - Jul 2022

  • Manage and maintain the storage conditions of goods received in the warehouse. • Coordinate retail space activities, dispose of trash and manage the cleanliness of the storeroom. • Provide customer service since they work in a visible space on the floor while arranging merchandise. • Stock the shelves of the warehouse with goods and keep inventory. • Receive merchandise that comes into the warehouse and ensure that the merchandise is unloaded and stored according to established procedure. • Maintain the cleanliness of the store and enhance the appearance of the store by adopting the most appropriate display techniques. Show less



The UPS Store

• United States
• Retail
• 700 & Above Employee

• Retail Associate

  • Aug 2019 - Nov 2021

  • Welcoming and engaging with customers as they enter the store. • Assessing customers’ needs and suggesting solutions to their problems. • Working with cash registers and processing payments. • Setting and attaining sales goals. • Giving customers advice about sales and promotions. • Using upselling techniques to increase store sales. • Recommending the best products to customers. • Cleaning and restocking the store throughout the day, before opening and after closing. • Welcoming and engaging with customers as they enter the store. • Assessing customers’ needs and suggesting solutions to their problems. • Working with cash registers and processing payments. • Setting and attaining sales goals. • Giving customers advice about sales and promotions. • Using upselling techniques to increase store sales. • Recommending the best products to customers. • Cleaning and restocking the store throughout the day, before opening and after closing.



NYC Department of Sanitation (DSNY)

• United States
• Government Administration
• 700 & Above Employee

• Porter

  • Jun 2014 - Oct 2019

  • Sweep and mop floors and vacuum carpets. • Ensure building entrance is free of clutter at all times. • Run errands for employees. • Fix minor technical issues, like changing bulbs. • Report damages, call technicians and monitor repairs. • Maintain stock of cleaning supplies. • Comply with health and safety regulations. • Sweep and mop floors and vacuum carpets. • Ensure building entrance is free of clutter at all times. • Run errands for employees. • Fix minor technical issues, like changing bulbs. • Report damages, call technicians and monitor repairs. • Maintain stock of cleaning supplies. • Comply with health and safety regulations.



Subway

• Restaurants
• 700 & Above Employee

• Food Service Worker

  • Oct 2012 - Jun 2014

  • Greeting customers . • Taking food and beverage orders and accurately entering them into the ordering system. • Making menu item recommendations. • Communicating any food allergy or special nutrition needs to kitchen staff. • Ensuring all orders are filled quickly and accurately and that food is high quality. • Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals. • Promptly addressing any customer service issues and referring to management if and when necessary. • Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area Show less