Senior Technical Consultant

• Aug 2023 - Present

Senior Technical Consultant

• Dec 2021 - Jul 2023

• ServiceNow ITSM / CSM • Technical performance with integration roadmap, service portals and automations; • Automation and development of processes and services, integrations, virtual agents, playbooks, etc. on the ServiceNow platform; • Expertise in global projects (Brazil, LATAM and Europe) • ServiceNow ITSM / CSM • Technical performance with integration roadmap, service portals and automations; • Automation and development of processes and services, integrations, virtual agents, playbooks, etc. on the ServiceNow platform; • Expertise in global projects (Brazil, LATAM and Europe)

ITSM Expert Consultant SR

• Sep 2018 - Dec 2021

• IT Service Management Project Management based on the ITIL® framework. • Maturity diagnosis, design, and implementation of ITSM processes. • Design and implementation of IT service management processes and Business Processes. • Specialist in ServiceAide's ISM (Intelligent Service Management) software in both implementations and targeted training. • Leading specialist in ITSM and BPM projects for Volvo, Alpargatas, CSN, Vallourec, Grupo Brasanitas, Dannemann Siemsen, BRK Ambiental, Atlas Schlinder, Banco Pan, Valeo, among others. Show less

ITSM Consultant

• Nov 2015 - Aug 2018

• IT service management implementation projects based on the ITIL® framework. • Specialist in ServiceAide's ISM (Intelligent Service Management) software. • Maturity diagnosis, design, and implementation of ITSM processes. • Design and implementation of IT service management processes, focusing on continuous improvement, compliance, and meeting targets with customers. • Leading specialist in ITSM projects for Movida and C&C clients. • IT service management implementation projects based on the ITIL® framework. • Specialist in ServiceAide's ISM (Intelligent Service Management) software. • Maturity diagnosis, design, and implementation of ITSM processes. • Design and implementation of IT service management processes, focusing on continuous improvement, compliance, and meeting targets with customers. • Leading specialist in ITSM projects for Movida and C&C clients.

Head de TI

• Jul 2014 - Oct 2015

• Annual budget management (Capex / Opex) • Development of customized departmental systems. • Responsible for technology solutions, and implementation of COBIT and ITIL practices. • Elaboration and implementation of strategies and operational plans, internal policies, and security of resources and information. • Annual budget management (Capex / Opex) • Development of customized departmental systems. • Responsible for technology solutions, and implementation of COBIT and ITIL practices. • Elaboration and implementation of strategies and operational plans, internal policies, and security of resources and information.

Head de TI

• Apr 2013 - May 2014

• Management of an annual budget of R$3.3 million in expenses (including overhead). • Main IT leadership responsible for restructuring the IT area, transforming the area into a service provider adapted to the business. • Mapping and realignment of processes and goals, team training, renegotiation of contracts with IT suppliers, achieving a 10% reduction in IT expenses. • Elaboration and implementation of strategies and operational plans, BCP, Master Plan, internal policies, and security of resources and information. • Planning of systems and applications in an integrated way with the ERP system used by the company, rationalizing the useful time in strategic decision-making by the management. Show less

Owner

• Feb 2009 - Apr 2014

• Brand development, including business plan and sales strategy development and children's party market analysis. • Planning of investments, costs, and expenses and analysis of the legal aspects of the activity. • Financial management, payroll, and calculation of results. • Recruitment and selection, training and qualification of employees. • Brand development, including business plan and sales strategy development and children's party market analysis. • Planning of investments, costs, and expenses and analysis of the legal aspects of the activity. • Financial management, payroll, and calculation of results. • Recruitment and selection, training and qualification of employees.

Head de TI

• Jun 2008 - Nov 2008

• Responsible for structuring the Technology department, defining and implementing a Security Policy and Rules and Procedures. • Responsible for all the administration and management of the company's network components. • Administration and negotiation of maintenance and service contracts; purchasing/managing technology assets. • Responsible for structuring the Technology department, defining and implementing a Security Policy and Rules and Procedures. • Responsible for all the administration and management of the company's network components. • Administration and negotiation of maintenance and service contracts; purchasing/managing technology assets.

IT Manager

• Feb 2007 - Apr 2008

• Responsible for the fusion of Blockbuster's entire technology structure to the LASA environment. • Responsible for the migration of legacy ERP JDE to SAP (LASA). • Development of an online management application for the Rental department, providing the main KPIs. • Responsible for the fusion of Blockbuster's entire technology structure to the LASA environment. • Responsible for the migration of legacy ERP JDE to SAP (LASA). • Development of an online management application for the Rental department, providing the main KPIs.

IT Manager

• May 2001 - Mar 2008

• Budget management and planning of BRL 1.5 million in investments and BRL 6 million in expenses, including overhead. • Development of customized systems, integrating daily store information (sales flash) with the management system used by the company, streamlining useful time in strategic decision-making. • Implementation of the Help Desk and the Analysis/Development and Training departments. • Budget management and planning of BRL 1.5 million in investments and BRL 6 million in expenses, including overhead. • Development of customized systems, integrating daily store information (sales flash) with the management system used by the company, streamlining useful time in strategic decision-making. • Implementation of the Help Desk and the Analysis/Development and Training departments.

Head de IT

• May 2000 - May 2001

IT Manager

• Aug 1998 - May 2000

Gerente de Suporte

• Aug 1995 - Aug 1998

Analista de Serviços de Software

• May 1993 - Aug 1995