Coordenador de infraestrutura de TI

• May 2018 - Present

IT Coordinator / Project Manager

• Aug 2017 - Present

Responsible for coordinating teams of network support, Middleware, Windows and UNIX, taking care of the evaluation and identification for technological solutions, project planning, business understanding and customer needs. Coordination and supervision for activities related to project elaboration, implementing rationalization and processes redesign including system development and integration with high technology utilization dedicated to very representative clients in Brazil, Chile, Mexico and Argentina.

Project Manager - VITM - Venue IT Manager

• Oct 2015 - Present

Working as project manager (Venue IT Manager) for Rio 2016, Olympic Games in Brazil.Responsible for managing the implementation, delivery and IT infrastructure operation to the Olympic Games delivering IT services to competition venues (Olympic and Paralympic games).Communication management between the stakeholders, partners and network integration team to reach the International Olympic Committee (IOC) requirements. Identifying and managing risks and issues.ACHIEVEMENTS-Concluded IT environment implementation with success 15 days prior to the event showing no failures on results IT network during competition time.-Risk management skills successfully used in tasks changed or cancelled due to budget constraint (6 months for the event). Scope reduced, new risks generated, identified, analyzed, planned new responses and controlled risks.

IT Coordinator / Project Manager

• May 2012 - Jun 2015

Support and project leadership for implementing global monitoring center for VALE (Voice support, video and data. The project counted 60 resources among full-time and third-party employees providing 24x7 support; Monitoring of 8,000 network assets, including switches, routers, firewalls, proxies and servers; The monitoring center was responsible to keep and improve SLAs of availability and performance of more than 12Gbps of links from several vendors in 35 countries; Coordination of ITIL Incident Management, Problem Management, Change Management and Service Requests operational processes; network management using CA Infrastructure Management and Cisco Prime suites in virtualized environment.ACHIEVEMENTS-Implemented the Global Network Operations Center (VALE), previously performed by global integrator, resulting in savings of US$19 Million globally in the first year of operation.-Led process and asset management projects which established the day-to-day tasks and activities to be performed by operational staff and device reconciliation and enabled service operation to start in 5 months-Reduced the costs of data links by 62%, optimizing the selection of vendors and technologies considering costs, capillarity and risks; and established the basis for similar decisions to be taken in Europe and Asia.

Process Manager

• Sep 2012 - Sep 2013

Responsible for designing the processes and procedures applied to VALE Global network operation; ITL based actions: Catalog management for service requests – (Approvers and execution flows), Quality assessment for incident handling, Change processes management – Approvers and executors flows, Coordination of action plans for continuous improvement.ACHIEVEMENTS-Optimized the service requests execution flow saving 40% time for the request attendance.-Improved network security criteria reviewing the approver’s chain for service requests for creating firewalls rules to allow new services implementation.-Documented for the first time on the company the flow for IT incident, SR and changes on Bizagi tool.

Team Coordinator / Senior Tech Support

• Jan 2004 - Jan 2010

Analyst and later team leader dedicated to the Carrefour customer, managing all network incidents in Latin America and Spain, integration of IP networks, advanced knowledge of routing protocols such as EIGRP, BGP4, OSPF, RIP, among others.Cisco devices such as routers (routers), switches and wireless access points (wireless access point), Knowledge of protocols of LAN / WAN networks, such as ATM, Frame Relay, X.25, X.28.Realization of activities for the detection and network troubleshooting, Advanced voice troubleshooting (EM, FXO, FXS, digital E1).Technical Support Trilingual for LAN / WAN clients (Cisco routers, passports and DPN-100 Nortel), encompassing the region of Latin America.ACHIEVEMENTS-Considered “Exceed expectation” twice in annual evaluation;-Improved the customer experience trust by implementing weekly meeting to discuss the major failures and incidents SLA;

Technical Support Analyst

• Feb 2003 - Feb 2004

Trilingual technical support to large customers provider by implementing a proactive management circuits management involving Newbridge technologies , SDH , PDH , IP Dial and dedicated .