Ricardo Villas Boas Carvalho
Account Manager at Requestia- Claim this Profile
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Inglês Native or bilingual proficiency
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Espanhol Full professional proficiency
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Bio
Lilian Almeida
Conheci Ricardo em 2021, quando tive a oportunidade de assessorar sua carreira. Ricardo é positivo, caloroso, leal e animador. Tem um talento natural para elevar o moral de seus colegas de trabalho. É simpático e bom de conversa. Tem um forte senso de empatia e acredita que pessoas são mais importantes do que resultados, prazos ou lucros. Ele entende que pessoas diferentes veem as coisas de formas diferentes e recebe bem as novas ideias. Não se importa em lidar com dificuldades e exerce paciência e tolerância, mesmo quando se depara com obstáculos.
Marcelo Torricelli
O Ricardo fez um ótimo trabalho como consultor e ITSM, seguindo as melhores práticas ITIL e dominando o assunto. Outro ponto forte é o seu relacionamento interpessoal em todos os níveis da organização
Lilian Almeida
Conheci Ricardo em 2021, quando tive a oportunidade de assessorar sua carreira. Ricardo é positivo, caloroso, leal e animador. Tem um talento natural para elevar o moral de seus colegas de trabalho. É simpático e bom de conversa. Tem um forte senso de empatia e acredita que pessoas são mais importantes do que resultados, prazos ou lucros. Ele entende que pessoas diferentes veem as coisas de formas diferentes e recebe bem as novas ideias. Não se importa em lidar com dificuldades e exerce paciência e tolerância, mesmo quando se depara com obstáculos.
Marcelo Torricelli
O Ricardo fez um ótimo trabalho como consultor e ITSM, seguindo as melhores práticas ITIL e dominando o assunto. Outro ponto forte é o seu relacionamento interpessoal em todos os níveis da organização
Lilian Almeida
Conheci Ricardo em 2021, quando tive a oportunidade de assessorar sua carreira. Ricardo é positivo, caloroso, leal e animador. Tem um talento natural para elevar o moral de seus colegas de trabalho. É simpático e bom de conversa. Tem um forte senso de empatia e acredita que pessoas são mais importantes do que resultados, prazos ou lucros. Ele entende que pessoas diferentes veem as coisas de formas diferentes e recebe bem as novas ideias. Não se importa em lidar com dificuldades e exerce paciência e tolerância, mesmo quando se depara com obstáculos.
Marcelo Torricelli
O Ricardo fez um ótimo trabalho como consultor e ITSM, seguindo as melhores práticas ITIL e dominando o assunto. Outro ponto forte é o seu relacionamento interpessoal em todos os níveis da organização
Lilian Almeida
Conheci Ricardo em 2021, quando tive a oportunidade de assessorar sua carreira. Ricardo é positivo, caloroso, leal e animador. Tem um talento natural para elevar o moral de seus colegas de trabalho. É simpático e bom de conversa. Tem um forte senso de empatia e acredita que pessoas são mais importantes do que resultados, prazos ou lucros. Ele entende que pessoas diferentes veem as coisas de formas diferentes e recebe bem as novas ideias. Não se importa em lidar com dificuldades e exerce paciência e tolerância, mesmo quando se depara com obstáculos.
Marcelo Torricelli
O Ricardo fez um ótimo trabalho como consultor e ITSM, seguindo as melhores práticas ITIL e dominando o assunto. Outro ponto forte é o seu relacionamento interpessoal em todos os níveis da organização
Credentials
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Mindfulness: Fundamentos da Atenção Plena
LinkedInFeb, 2022- Oct, 2024 -
Produtividade e Gestão do Tempo
Escola ConquerJan, 2022- Oct, 2024 -
ESTRATÉGIA DE NEGOCIAÇÃO - MAXIMIZANDO A PERFORMANCE E RESULTADOS
Integração Escola de NegóciosNov, 2021- Oct, 2024
Experience
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Requestia
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Brazil
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Software Development
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1 - 100 Employee
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Account Manager
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Jul 2023 - Present
• Management of solid relationships with customers, acting as focal point, performing alignment of needs and demands, ensuring that expectations are met and exceeded. • Conducting detailed analysis of customer operations to identify areas for improvement, providing expert guidance on how to optimize service management processes and business operations, aligning software solutions with your goals. • Responsible for detailed demonstrations of ITSM and ESM software capabilities for potential customers, focusing on highlighting key features and the direct benefits the solution would provide to operations and workflows. • Expertise in identifying upselling and cross-selling opportunities, introducing customers to new features or modules that would add value to existing processes. • Multi-area collaboration with internal teams, such as product development and technical support, to ensure project delivery as planned and proactive resolution. • Broad performance in informative maintenance, focusing on customers on the progress of projects, deadlines and relevant development, acting proactively on expectations. Show less
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TOPdesk
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Netherlands
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Information Technology & Services
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700 & Above Employee
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Software Implementation Consultant
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Apr 2022 - Mar 2023
• Responsible for the implementation and consulting of ITIL processes, ensuring the conducts of best practices, through mapping and optimization of existing processes, as well as the identification of areas for improvement and the implementation of efficient solutions. • Direct action with clients focused on understanding the needs and demand, providing guidance on process and business optimization through specific process analysis, identification of gaps and recommendation of improvements to meet demand. • Collaboration with the development team, creating and optimizing the self-service portal for customers, through identification of functionalities and necessary improvements, content creation and testing ensuring effectiveness and usability. • Responsible for training customers on the use of TOPdesk software performing support in face-to-face or online training sessions, as well as the creation of training materials focused on understanding and autonomy to use all the functionalities of the software. Show less
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Instituto Bairral
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Brazil
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Wellness and Fitness Services
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1 - 100 Employee
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Billing Manager
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Jan 2022 - Feb 2022
• Responsible for coordinating and supervising the billing process of the services provided to patients, including SUS and performing the issuance of invoices, conference of values and guarantee of compliance with the applicable rules and standards.• Extensive experience in identifying and solving problems related to billing, through analysis focused on data accuracy and decision making to implement effective solutions.• Direct negotiation with suppliers, customers and other stakeholders, always seeking the best conditions for the company.• Responsible for the development and implementation of efficient billing processes, ensuring compliance with applicable standards and regulations.• Knowledge of business processes related to billing, including accounts payable and receivable, bank reconciliation, inventory control and financial analysis. Show less
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Commercial Manager
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Jun 2021 - Feb 2022
• Responsible for analyzing and monitoring key performance indicators (KPIs) related to sales and commercial activities, through sales data, goal setting and monitoring the performance of the sales team.• Management of the customer portfolio (B2B) and prospecting, managing the relationship with business customers, identifying business opportunities and developing sales strategies, acting as a focal point in the prospection of new customers and sales channels, strengthening the relationship with partners and expanding the presence of the institution in the market.• Responsible for the entire area of contracts (negotiations, adjustments and updates), conducting negotiations with customers and suppliers, including the discussion of terms, price adjustments and contractual updates as necessary.• Extensive performance in the relationship with large supplementary health operators such as Unimed, Amil, SulAmérica, Vera Cruz, Notre Dame Group among others, being the main contact between the institution and the health operators, ensuring a solid and efficient relationship, as well as the negotiation of contracts and partnerships.• Project management and customer relationship and retention strategies, through the coordination of projects aimed at improving the relationship with customers, developing retention and loyalty strategies, including the analysis of customer needs, the creation of customized solutions and the implementation of marketing and sales actions.• Responsible for the development of relationship strategies and construction of solutions and commercial proposals always aiming at the needs of the institution and the client proactively, understanding the needs and developing commercial proposals and solutions. Show less
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Federação Brasileira de Comunidades Terapêuticas
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Campinas Area, Brazil
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Technical Consultant
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Nov 2017 - Mar 2021
• Preparation of management reports using analytical tools such as SWOT, 5W2H, identifying areas of improvement in processes and raising information on public spending. • Establishment of relationships with accredited clinics and other stakeholders, promoting cooperation and information sharing, aiming at the continuous improvement of processes and improvement of the quality of services provided. • Analysis and verification of the organizational structure of the entities, including the evaluation of accounts and expenses, as well as the payroll of employees, ensuring compliance with applicable standards and regulations. • Use of the company's CRM to track and monitor the progress of activities, ensuring the visibility of work and facilitating communication between team members and leadership. • Monitoring of key performance indicators (KPIs) to ensure the achievement of established goals and objectives, identifying opportunities for improvement and proposing corrective actions when necessary. • Responsible for monthly visits to clinics accredited in a state funding program, evaluating the quality of services provided and ensuring compliance with program requirements. • Preparation and analysis of the accounts of accredited clinics, ensuring transparency and the correct application of the financial resources made available by the state program. Show less
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Instituto Bairral
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Brazil
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Wellness and Fitness Services
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1 - 100 Employee
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Counselor in chemical dependency
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Sep 2013 - Aug 2017
• Responsible for the process of purchasing inputs through the acquisition of indirect inputs necessary for the operation of the treatment program, such as office supplies, equipment and medical supplies, covering the research of suppliers, price negotiation and ensuring that the inputs are delivered according to demand. • Leader and facilitator in regular meetings with patients, staff and families, preparing agendas, promoting constructive discussions and ensuring the involvement and engagement of all in the process. • Responsible for counseling sessions for patients, both in groups and individually, addressing issues related to chemical dependency and the recovery process. • Preparation of monthly reports to management, highlighting the progress of patients, the challenges faced and the strategies implemented with a focus on improving treatment outcomes, resulting in decision-making on individualized patient care. • Monitoring of the monthly goals established for the treatment program, from the monitoring of the number of patients served, the success rate of the treatment and the satisfaction of patients and families, focusing on areas of improvement and cooperation with other areas implementing strategies, optimizing the results of the treatment. Show less
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Juliani & Juliani Serviço de Cobrança Ltda
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Campinas Area, Brazil
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Business Development Assistant
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Oct 2009 - Dec 2011
• Supervisão dos funcionários da empresa, reportando-se diretamente ao proprietário. Parte do tempo destinada à área Administrativa e acompanhamento dos clientes através de planilhas e relatórios. • Contato com clientes do Banco do Brasil: negociação de dívidas, quitação de dívidas e propostas comerciais para seus contratos. • Supervisão dos funcionários da empresa, reportando-se diretamente ao proprietário. Parte do tempo destinada à área Administrativa e acompanhamento dos clientes através de planilhas e relatórios. • Contato com clientes do Banco do Brasil: negociação de dívidas, quitação de dívidas e propostas comerciais para seus contratos.
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Lenovo
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China
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IT Services and IT Consulting
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700 & Above Employee
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Materials planning specialist
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Nov 2008 - Oct 2009
• Com um ano, promovido a Especialista de Materiais na Equipe de Agendamento de Pedidos produzindo cronogramas detalhados, planos de produção para a fabricação dos produtos Lenovo. • Trabalhar com a equipe de gerenciamento e fornecedores para garantir o cronograma planejado e também fornecer disponibilidade de produto e escassez de material.• Utilização SAP (planejamento materiais)
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Customer Service Account Representative
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Jan 2007 - Nov 2008
• Suporte de vendas para Large USA Enterprises, coordenando todo o processo de compras junto aos clientes internos e externos da empresa.• Prestação de assistência ao cliente no processo de compra, atuando como um solucionador de problemas de vários tipos.
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Bilingual Customer Service Representative
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Jan 2006 - Jan 2007
• Principais atividades suportando operações internas na área de Tecnologia da Informação e contatos diários com estações IBM na Índia, China e Estados Unidos (mainframe). • Principais atividades suportando operações internas na área de Tecnologia da Informação e contatos diários com estações IBM na Índia, China e Estados Unidos (mainframe).
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Education
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Next International Business School
MBA in Big Data & BI -
Universidade Paulista
Bachelor of Business Administration -
Verdigriz High School
High School in (USA)
Community
