Experience

Choice Hotels CALA

• Mexico
• Hospitality
• 1 - 100 Employee

• Revenue Manager

  • May 2023 - Present

  1. Pricing Strategy: Developing and implementing pricing strategies to ensure competitive yet profitable pricing for products and services. 2. Demand Forecasting: Analyzing market trends, historical data, and customer behavior to forecast demand accurately, aiding in inventory and resource planning. 3. Revenue Analysis: Monitoring and analyzing revenue performance, identifying areas for improvement, and recommending appropriate actions to drive revenue growth. 4. Revenue Optimization: Utilizing data-driven insights to optimize revenue streams, such as upselling, cross-selling, and dynamic pricing. 5. Distribution Channel Management: Collaborating with sales and marketing teams to manage distribution channels effectively, ensuring revenue targets are met. 6. Revenue Reporting: Preparing regular reports and dashboards to communicate revenue performance and trends to management and stakeholders. 7. Revenue Budgeting: Assisting in the development of revenue budgets and providing inputs for financial planning. 8. Revenue Recognition: Ensuring compliance with revenue recognition policies and accounting standards. 9. Competitive Analysis: Monitoring competitors’ pricing strategies and market positioning to identify potential opportunities and threats. 10. Relationship Management: Collaborating with various departments, such as Sales, Marketing, and Finance, to align strategies and achieve revenue objectives. 11. Data Analytics: Leveraging data analysis tools to extract valuable insights and make data-driven decisions. 12. Market Research: Conducting market research to understand customer preferences, industry trends, and potential market gaps. Show less



Camino Real Hotels

• Mexico
• Hospitality
• 1 - 100 Employee

• Gerente de Reservaciones

  • Feb 2022 - May 2023



ECO RESORT CUIXMALA

• Hospitality
• 1 - 100 Employee

• Reservations Sales Agent

  • Apr 2021 - Jan 2022

  Currently working for Cuixmala & Hacienda de San Antonio as Reservations & Sales Specialist Agent, Groups Coordination, Sales & Catering. Specialized in Micros/Opera PMS with 10 Years of experience on Reservations & Revenue Management. Customer Service Specialist (10 Years of Experience) focused on problems resolution and Guest Experiences. Currently working for Cuixmala & Hacienda de San Antonio as Reservations & Sales Specialist Agent, Groups Coordination, Sales & Catering. Specialized in Micros/Opera PMS with 10 Years of experience on Reservations & Revenue Management. Customer Service Specialist (10 Years of Experience) focused on problems resolution and Guest Experiences.



W Hotels

• Hospitality
• 700 & Above Employee

• Reservations Sales Agent

  • Feb 2019 - Sep 2020

  Preparation of individual reservations, group reservations checked against Rooming Lists . Follow-up to requests from clients and agencies via telephone and email. Creation and management of rates and promotions, room inventory, sales control and availability . Management and inventory management of groups. Advanced management of Opera, Salesforce, Marsha & Internal Apps from Marriott International. Excellent skills managing multiple databases to comprehensively track property inventory. Specialist improving operational efficiency while managing customer requests, property inventory, reservation transactions that involve advance payment, new rates to be created and the needs to update promotions and rates. Show less



The Westin Guadalajara

• Guadalajara Area, Mexico

• Reservations Agent

  • Mar 2017 - Jan 2019

  Phone Operator, In Room Dinning Phone Waiter (Management of MICROS System), Creation and Management of Reservations (Transient, Groups & Corporate), Back Concierge, Back Front Desk, Following Ups to Clients Request upon Emails & Phone Calls Support to other Departments. Phone Operator, In Room Dinning Phone Waiter (Management of MICROS System), Creation and Management of Reservations (Transient, Groups & Corporate), Back Concierge, Back Front Desk, Following Ups to Clients Request upon Emails & Phone Calls Support to other Departments.



HOTEL RIU PLAZA GUADALAJARA

• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Jul 2016 - Mar 2017

  Management of Group & Corporate Reservations. Management of Revenue Strategies Following Ups to Clients Request upon Emails & Phone Calls Management of Group & Corporate Reservations. Management of Revenue Strategies Following Ups to Clients Request upon Emails & Phone Calls



The Westin Guadalajara

• Guadalajara Area, Mexico

• Reservations Agent

  • Aug 2011 - Jul 2016

  Phone Operator, In Room Dinning Phone Waiter (Management of MICROS System), Creation and Management of Reservations (Transient, Groups & Corporate), Back Concierge, Back Front Desk, Following Ups to Clients Request upon Emails & Phone Calls Support to other Departments. Phone Operator, In Room Dinning Phone Waiter (Management of MICROS System), Creation and Management of Reservations (Transient, Groups & Corporate), Back Concierge, Back Front Desk, Following Ups to Clients Request upon Emails & Phone Calls Support to other Departments.