Experience

LESCHACO - Lexzau Scharbau GmbH & Co. KG

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Regional Sales Manager

  • Jan 2015 - Present

• Trade Lane Manager Europe

  • Mar 2013 - Jun 2021



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• HP Scitex NA Care Center - Services Account Executive

  • Apr 2011 - Dec 2012

  Customer Service and Supply Chain analyst of wide format printers business unit for the US and Canada market share able to initiate and drive innovative growth projects. End to end process management, negotiation of service contracts and treatment of key accounts. Planning and supply of spare parts responding to challenges / issues within supply chain to ensure adequate solutions are found to resolve the spare back orders and critical situations in addition return process management. Produce and communicate requested quotations to customers in line with their requirements. Process and manage customer’s orders in line with company policy and systems providing administrative and customer service to ensure a smooth transaction and quality service. Being the first point of customer contact and for internal departments to coordinate the resolution of customer´s queries, needs and issues responding in a timely and professional manner with the aim to build up close customer relationships. Developer of new business strategy and long term customer experience through clear alignment of plans and priorities. First point of contact for all technical or operational issues raised by any customer. Clear trending and measurement views to reduce repeat escalations as well the ability to anticipate future issues and business specific needs. Management of critical situations and escalation process proactively resolving risk revenue disputes.