Experience

JF Petroleum Group

• United States
• Oil and Gas
• 200 - 300 Employee

• Field Service Technician

  • Nov 2022 - Present

  Miami, Florida, United States Installation, maintains & repairs fuel dispensers; submersible fuel pumps; service station site controllers; credit card readers; cash register consoles; pumping PCW; tank & line monitoring equipment; various other types of equipment found in service station and convenience gas stations.



Guardian Fueling Technologies

• United States
• Oil and Gas
• 100 - 200 Employee

• Field Service Technician

  • Sep 2019 - Nov 2022

  Miami-Fort Lauderdale Area - To assist and to respond to technical support request on Gas Stations companies. - Performs scheduled preventive maintenance, repairs and corrections, software updates on equipment for contracted customers according to Company policies and procedures. - Support on customer service system (POS passport and Pin Pads). - Technical Support in fuel tank monitoring system (ATG – Veeder Root).and different devices like IQ control box, Mag VFC and STP motors. - Technical… Show more - To assist and to respond to technical support request on Gas Stations companies. - Performs scheduled preventive maintenance, repairs and corrections, software updates on equipment for contracted customers according to Company policies and procedures. - Support on customer service system (POS passport and Pin Pads). - Technical Support in fuel tank monitoring system (ATG – Veeder Root).and different devices like IQ control box, Mag VFC and STP motors. - Technical Support in SmartCrind System (Costco sites). - Technical Support in Insite360 Encore Remote Management. - Maintains part inventory and supplies in company vehicle. Show less



The Goodyear Tire & Rubber Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Service Advisor

  • Jan 2018 - Sep 2019

  Miami-Dade County, Florida, United States - Greeting customers and directing them to an available technician. - Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs. - Answering customer questions about service outcomes and consulting with technicians when necessary. - Informing customers about potential cost savings and warranty protections. Overseeing and managing the service center’s scheduling and workflow. - Informing customers of changes… Show more - Greeting customers and directing them to an available technician. - Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs. - Answering customer questions about service outcomes and consulting with technicians when necessary. - Informing customers about potential cost savings and warranty protections. Overseeing and managing the service center’s scheduling and workflow. - Informing customers of changes in service or when their vehicle is ready to be picked up. Booked appointments for clients. - Resolved customer issues. - Managed customer accounts. Show less



Tires Plus Total Car Care

• United States
• Retail
• 500 - 600 Employee

• Sales Service Representative

  • Sep 2016 - Jan 2018

  Miami-Dade County, Florida, United States - Provide outstanding customer service before and after a sale. - Maintain high levels of customer satisfaction. - Help customers determine their needs then provide proper recommendations to solve their problems. - Ask all customers for referrals. - Develop strong relationships with customers and look for opportunities to further expand their products and services. - Take full advantage of company training sessions and literature to remain current with product and … Show more - Provide outstanding customer service before and after a sale. - Maintain high levels of customer satisfaction. - Help customers determine their needs then provide proper recommendations to solve their problems. - Ask all customers for referrals. - Develop strong relationships with customers and look for opportunities to further expand their products and services. - Take full advantage of company training sessions and literature to remain current with product and services offerings. - Keep all store areas clean and organized. Show less



Zavala's Consulting

• Consulting Analyst

  • Jul 2013 - Sep 2016

  Managua, Nicaragua Software support, creation, modification and update to different information systems



Compañia Cervecera de Nicaragua S.A

• Food and Beverage Services
• 500 - 600 Employee

• Retail Sales Representative

  • May 2009 - Jun 2013

  Managua, Nicaragua - Managed daily operations generating individually $15k monthly. - Interpreted and analyzed team sales data. - Completed all required reports regarding sales and sales campaigns. - Ringing up sales and arranging for delivery or pick-up of the customer’s order. - Building rapport through conversation and honest recommendations. - Assisting in maintaining the back stock room and setting up merchandise displays. - Advise the client with the different marketing strategies to… Show more - Managed daily operations generating individually $15k monthly. - Interpreted and analyzed team sales data. - Completed all required reports regarding sales and sales campaigns. - Ringing up sales and arranging for delivery or pick-up of the customer’s order. - Building rapport through conversation and honest recommendations. - Assisting in maintaining the back stock room and setting up merchandise displays. - Advise the client with the different marketing strategies to establish different sales promotions. - Provided outstanding customer service and ensured guest satisfaction. Show less



Movistar Empresas

• Peru
• 100 - 200 Employee

• Billing System Administrator

  • Jan 2006 - Apr 2009

  Managua, Nicaragua - Diagnosed and resolved any software discrepancies and connectivity issues. - Checked servers for space issues or System problems - Administrate applications, provisions accounts and grant access requests for different users - Completed business requirements analysis including the evaluation of systems. - Provide users support for the Applications/Systems based on service level agreements. - Provide or coordinate training to new users of Customer Service System and users of… Show more - Diagnosed and resolved any software discrepancies and connectivity issues. - Checked servers for space issues or System problems - Administrate applications, provisions accounts and grant access requests for different users - Completed business requirements analysis including the evaluation of systems. - Provide users support for the Applications/Systems based on service level agreements. - Provide or coordinate training to new users of Customer Service System and users of different departments. - Managed all Inventory on computerized database. - Identified, recommended, and prioritized new features and applications developed. - Codified, install, test, debug and document new applications using appropriate editors. Show less



BellSouth International, Inc. (AT&T)

• Telecommunications
• 1 - 100 Employee

• Information Technology Application Support

  • Oct 1998 - Dec 2005

  Managua, Nicaragua - Provided technical support for all customer service users and ensured proper maintenance of workstations, customer service system, printers, and peripherals. - Responded to user service request and expediently resolved trouble tickets to maximize system uptime. - Maintained an outstanding record of technical support service.