Experience

Katzkin Leather Inc.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Inside Sales Representative

  • May 2023 - Present

  Los Angeles, California, United States



Bradley Lead Group

• Advertising Services
• 1 - 100 Employee

• Sales Manager LATAM Spanish Team

  • Dec 2021 - Jul 2023

  North America • Coach, train and manage a team of 20 agents to adherence to Standard Operating Procedures and company programs to ensure compliance to applicable laws and requirements • Increase execution of company-approved scripts, policies and FCC standards; use expertise to deliver educational content to sales team • Ensure all agents follow policies and procedures to achieve set KPIs • Observe, train and coach agents individually one-on-one as well as facilitate weekly Zoom… Show more • Coach, train and manage a team of 20 agents to adherence to Standard Operating Procedures and company programs to ensure compliance to applicable laws and requirements • Increase execution of company-approved scripts, policies and FCC standards; use expertise to deliver educational content to sales team • Ensure all agents follow policies and procedures to achieve set KPIs • Observe, train and coach agents individually one-on-one as well as facilitate weekly Zoom meetings • Continuously support Talent Development of the team by utilizing leadership competencies for continued self- development of seasoned agents • Train new agents to remain positive and respectful, even in difficult situations and promote commitment to the organization's vision and values. Show less



Mens Bodega

• Project Manager

  • Apr 2015 - Dec 2021

  Denver, Colorado • Use data do improve traffic, reduce bounce rate and improve conversion using Google Ads, Facebook Ads, Mercado Libre Ads and Amazon Advertising Ads. • Researched sales strategies and ensured compliance with tax regulatory requirements to expand company growth internationally. • Successfully launched brand presence in Europe, Canada, Mexico and Japan raising total revenue from under $10K Month to well over $1.2 MM in less than 2 years • Executed expansion planning for domestic and… Show more • Use data do improve traffic, reduce bounce rate and improve conversion using Google Ads, Facebook Ads, Mercado Libre Ads and Amazon Advertising Ads. • Researched sales strategies and ensured compliance with tax regulatory requirements to expand company growth internationally. • Successfully launched brand presence in Europe, Canada, Mexico and Japan raising total revenue from under $10K Month to well over $1.2 MM in less than 2 years • Executed expansion planning for domestic and international shopping channels: Google Shopping US, Amazon (US, CA, MX, JP and EU) Walmart US (Integration via ChannelAdvisor) and Mercado Libre and Coppel in Mexico.. • Oversaw implementation of Mailchimp email marketing automation software to automate customer journeys and email campaigns as a whole. • Drafted basic site copy (product descriptions, policies, promotions) and administer basic SEO practices (updating metadata and alt text) for the website. • Managed the entire process (evaluation to execution and QA testing) of site enhancements and integrations in partnership with development agency and third party providers. • Planed for and lead eventual integration of shipping software/inventory management, international shipping options and additional checkout / payment platforms offered in partnership with Shopify. • Managed fulfillment, ensuring smooth communication and operations and resolving any escalations in a timely fashion. <2% ORD. Show less



Chase

• Netherlands
• IT Services and IT Consulting

• Branch Manager, VP

  • May 2011 - Jun 2015

  Los Angeles, California • Act as the standard bearer of Chase and create a world-class customer experience • Educate clients on how to use our digital platforms to bank and invest when, where and how they want Build partnerships with local businesses to build the brand in the local market area through strong community involvement • Build relationships by promoting a client/customer centered organization and proactively addressing customer needs • Create an environment that encourages team members to… Show more • Act as the standard bearer of Chase and create a world-class customer experience • Educate clients on how to use our digital platforms to bank and invest when, where and how they want Build partnerships with local businesses to build the brand in the local market area through strong community involvement • Build relationships by promoting a client/customer centered organization and proactively addressing customer needs • Create an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture • Actively identify, coach, develop, motivate, and support employees so that they can provide superior service to every customer • Bring out the best in the branch employees by providing training, coaching, and motivating them to become strong culture carriers and collaborators between all lines of business. • Drive deposits & investments growth for the branch • Create branch-specific strategies to grow the business • Use reporting to identify high potential and at-risk customers • Leverage and understand the generated Branch Scorecard to identify drivers and strategies to be successful • Partner with bankers in cultivating new and existing deposits • Create strong partnerships and work with branch partners, including Financial Advisors, Home Lending and Business Banking, to grow deposits and investments • Improve revenues and expenses and grow the business, while exceeding customer expectations

• Area Sales Manager

  • Mar 2009 - May 2011

  Greater Los Angeles Area Train and coach sales staff in retail branches on executing proven sales techniques.

• Personal Banker

  • May 2006 - Mar 2010

  Denver, Colorado In branch personal banker.