Experience

Velociti (Pty) Ltd

• South Africa
• Telecommunications
• 1 - 100 Employee

• Customer Service Administrator

  • Jul 2008 - Present

  Processing payments via speedpoint, Electronic Funds Transfer and Cheques, assist with training new agents on accounts and admin. Capturing client data, Compiling weekly reports, faxing and filing Assisting all customers telephonically/e-mails, Managing follow ups, Capturing all relevant info on SAP, Checking of balance on gift cards Maintaining excellent client liaise and ensure professionalism, Placing orders for customers, Checking if customers orders are received on time, Checking emails on centralized PC, Assisting customers via email with various complaints/enquiries. Managing emails and distributing to other consultants. Scheduling weekly break rosters and doing roll call registers for the team. Show less