Ricardo Silva

Air Traffic Controller Student at NAV PORTUGAL EPE
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Contact Information
us****@****om
(386) 825-5501
Location
Lisbon, Lisbon, Portugal, PT
Languages
  • Portuguese Native or bilingual proficiency
  • English Professional working proficiency
  • Spanish Limited working proficiency

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Bio

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5.0

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Ana Lúcia Martins

Ricardo is goal-oriented without compromising the integrity of the work he is producing. It was very easy to supervise him not only because of his ability to plan the project and the quality of the work he produces but also because of his ability organise his activities even with short reporting due dates. I would wellcome future oportunities to work with him.

Daniel Hachmeister

Since our time in middle school, all throughout college and to this date, I’ve known Ricardo as one of the most hard working, dedicated and talented people I’ve had the pleasure to meet. He was born with an incredible sense of priorities that makes him a very good professional. He has a keen eye for business opportunities and his advice has been of the utmost importance to me, more than once. An incredible person an on top of that, a great friend.

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Credentials

  • Professional Scrum Master I
    Scrum.org
    Aug, 2021
    - Oct, 2024
  • Complete Python Developer in 2020: Zero to Mastery - Online Course
    Udemy
    May, 2020
    - Oct, 2024
  • Connect to Success
    Connect To Success
    Jun, 2018
    - Oct, 2024
  • PRIMAVERA Manufacturing
    PRIMAVERA Academy
    Apr, 2018
    - Oct, 2024

Experience

    • Portugal
    • Airlines and Aviation
    • 400 - 500 Employee
    • Air Traffic Controller Student
      • Jun 2022 - Present

    • Portugal
    • Utilities
    • 700 & Above Employee
    • Process Improvement Manager - B2B Customer Manager
      • Feb 2020 - Jun 2022

      Department: Customer Management - Process Improvement on customer experience: chatbot development and implementation, internal processes and reporting, customer relationship digitalization, using agile methodologies. - Customer management of companies working in medium and high voltage: connection to medium voltage grid, maintenance of transformer stations and connection of self-consumption facilities (renewable energy). - Project and customer management in the european project: Interconnect (Development of advance solutions to connect smart homes with the electricity sector). Softwares: PowerBI, SAP, Microsoft Office, Bizagi, JIRA Show less

    • Portugal
    • Financial Services
    • 200 - 300 Employee
    • Financial Analyst
      • Jul 2017 - Jul 2018

      ▪ In charge of controlling the fees charged by the CMVM to the various entities regulated by them. ▪ Part of Compliance department. ▪ In charge of controlling the fees charged by the CMVM to the various entities regulated by them. ▪ Part of Compliance department.

    • Switzerland
    • Events Services
    • 200 - 300 Employee
    • Host
      • Oct 2018 - 2018

      ▪ Guests reception ▪ Support in congress logistics ▪ Guests reception ▪ Support in congress logistics

    • Portugal
    • Market Research
    • 1 - 100 Employee
    • Participant in Market Research and Focus Groups
      • 2016 - 2017

      Sporadic Job Sporadic Job

    • Portugal
    • Facilities Services
    • 1 - 100 Employee
    • Figurant
      • Jan 2016 - Dec 2016

      Occasional figuration in movies and series. Occasional figuration in movies and series.

Education

  • ISCTE Business School
    Master's degree, Management of Services and Technology, Supply Chain & Logistics
    2017 - 2019
  • ISCTE Business School
    Bachelor's degree, Management
    2014 - 2017

Community

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