Experience

FTS USA, a UniTek Company

• Telecommunications
• 1 - 100 Employee

• Office Manager

  • Jun 2014 - Present

  Manage dispatchers, PA, billing. Manage dispatchers, PA, billing.



ITG - Integrated Tech Group

• Miami/Fort Lauderdale Area

• Supervisor

  • Feb 2013 - Jan 2014

  Billing Supervisor/Trainer; advice technicians on better ways to perform Installs in the field, help technicians to improve communication and customer service skills that further guarantee consumers good experience and satisfaction, not just on the install but also on education about products and services; assure the right payment for the right job and also reduce metrics based on service calls, basically, issues related with customer's education and installation practices. Invoice reconciliation; CSG, WFX, Excel knowledge 2007/2010; managment support based on own experience as a Residential/Commercial Installer and trainer, as well as billing specialist supervising a team of 6 people on two markets with over 150 techs, Miami Dade and Houston, serving Comcast/Xfinity customers; over 98% accuracy average on invoice reconciliation for both markets combined. On January 2014 Company changed Ownership with new Corporate Offices located in Tennessee. Show less



Amtec LLC

• Miami/Fort Lauderdale Area

• Supervisor

  • Feb 2012 - Oct 2012

  Contractor Company For Comcast/Xfinity. Assigned to supervise and improve check in/billing procedures, in charge of reconciliation/discrepancies process with a team of 7 people and over 150 techs; able to recover/challenge missed applied billing codes with over 97% accuracy in average. Trainer for billing, work orders comprehension as well as customer service and installation practices. Assigned to supervise and improve check in/billing procedures, in charge of reconciliation/discrepancies process with a team of 7 people and over 150 techs; able to recover/challenge missed applied billing codes with over 97% accuracy in average. Trainer for billing, work orders comprehension as well as customer service and installation practices. Amtec LLC changed Ownership in October 2012, as a result of this all managment positions were either replaced or eliminated. Show less



Frontline Communications, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Billing Specialist

  • Feb 2011 - Jan 2012

  In charge of the check in process for Broward County, Miami Dade, Boca Raton and Naples. In charge of invoice reconciliation/discrepancies; able to identified and successfully challenge missed applied payments. In charge of the billing and work orders comprehension/training, successfully identify and cut Service Calls on Installs and customers complaints based on wrong equipment/tasks performed. (Part Time since February 2012 to June 2012 per both Companies Frontline-Amtec arrangements while Frontline was trying to relocate out of state due of the end of the Contract with Comcast in the Florida Market). Show less



NorthStar CC Inc

• Miami/Fort Lauderdale Area

• Supervisor

  • Jan 2010 - Jan 2011

  In charge of check in and invoice reconciliation. Supervise warehouse activities, successfully cut lost CPE through a new check in process designed to identify several issues on the different areas of operations. Successfully trained techs and dispatchers on right billing procedures and customer service. Supervise and train dispatchers/techs based on CSG and WFX knowledge reducing Service Calls on Installs. In January 2011 I left the Company for better growing opportunity. In charge of check in and invoice reconciliation. Supervise warehouse activities, successfully cut lost CPE through a new check in process designed to identify several issues on the different areas of operations. Successfully trained techs and dispatchers on right billing procedures and customer service. Supervise and train dispatchers/techs based on CSG and WFX knowledge reducing Service Calls on Installs. In January 2011 I left the Company for better growing opportunity.



Groupware International

• Miami/Fort Lauderdale Area

• Supervisor - Trainer

  • Oct 2006 - Jan 2010

  Residential/Commercial Installer Video, Voice, HSD. Resolve trouble calls and escalations. Field Supervisor for both Commercial and Residential installs, eventually routing. Field/Classroom Trainer (Installs/NCTI certifications). Responsible for the daily check in process. Successfully trained techs on billing/work orders comprehension, installs procedures and practices, customer service, customers education on new services and equipment. In January 2010 Groupware International closed Broward County Operations. Show less